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2017 Customer Experience Excellence Awards Announced

2017-09-18 16:16
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SINGAPORE, Sept. 18, 2017 /PRNewswire/ -- CEM Asia & CX Network congratulates all winners of the 2017 Customer Experience Excellence Awards, which were announced during the awards gala dinner on 12 September 2017 at the 5th Customer Experience Management Asia Summit.

"This year is our biggest and best yet with 5 new categories including the Best Omnichannel Experience, the Best Brand Experience, the Best Use of Mobile, Customer Experience Vendor Excellence, and the Best CX Personality. We have received an overwhelming show of interest and submissions are at a record-breaking 148 entries across 12 awards categories," said Ann Liu, Awards Director at CEM Asia. "We thank all participants for sharing their customer experience journey with us and the judges for their continuous support."

The winners of the 2017 Customer Experience Excellence Awards are:

BEST DIGITAL EXPERIENCE
Gold: CIMB
Silver: Mahindra Comviva and Econet Wireless
Bronze: DBS Bank Ltd
Honorary Mention: Singtel
Honorary Mention: Siam Commercial Bank

CX VENDOR EXCELLENCE
Gold: DSI Academy
Silver: Accenture Interactive
Bronze: Jirnexu 
Bronze: Terragni Consulting

BEST USE OF CEM TECHNOLOGY
Gold: Hong Leong Bank Berhad 
Silver: Singtel
Bronze: Volkswagen Group Australia
Honorary Mention: SMART Communications
Honorary Mention: Johnson & Johnson Medical Asia Pacific

BEST OMNI-CHANNEL EXPERIENCE
Gold: Singtel
Silver: Sino Club
Bronze: DBS Bank Ltd
Honorary Mention: Maybank

BEST BRAND EXPERIENCE
Gold: Siam Commercial Bank
Silver: Himawari Life Insurance
Bronze: Shiseido Travel Retail Asia Pacific
Honorary Mention: Maybank 
Honorary Mention: DBS Bank Ltd

BEST SOCIAL MEDIA STRATEGY
Gold: HP Customer Support APJ Care Center 
Silver: Maybank 
Bronze: DBS Bank Ltd
Honorary Mention: Philippine Savings Bank
Honorary Mention: Ooredoo Myanmar

BEST USE OF MOBILE
Gold: Mahindra Comviva and Econet Wireless
Silver: DBS Bank Ltd
Bronze: AXA Hong Kong
Honorary Mention: Sun Life Financial
Honorary Mention: Singtel

BEST CONTACT CENTRE
Gold: Singtel
Silver: DBS Bank Ltd 
Bronze: Maybank
Honorary Mention: CIMB 
Honorary Mention: AIA Berhad

BEST EMPLOYEE ENGAGEMENT
Gold: SP Group 
Silver: DBS Bank Ltd
Bronze: OCBC Bank - Business Banking Commercial Service Centre
Honorary Mention: CIMB Thai Bank
Honorary Mention: Dhiraagu

BEST CUSTOMER EXPERIENCE TEAM
Gold: Orchard Turn Developments Pte Ltd
Silver: Singtel
Bronze: Philippine Savings Bank
Honorary Mention: IndusInd Bank
Honorary Mention: VFS Global
Honorary Mention: Volkswagen Group Australia

BEST CUSTOMER EXPERIENCE AWARD
Gold: DBS Bank Ltd
Silver: Central Provident Fund Board
Bronze: Philippine Savings Bank
Honorary Mention: CIMB
Honorary Mention: Orchard Turn Developments Pte Ltd
Honorary Mention: Ping An Group

BEST CX PERSONALITY
Winner: Dr. Yew Ker Ling, Vice President, Group Centre of Operational Excellence, Singtel Group
CX Rockstar: Mary Felicia Sim, Head, Service Quality Management, Orchard Turn Developments 
CX Rockstar: Dr. Piyawat George, Senior Vice President, CIMB Thai Bank

The top award of the evening, 'Best Customer Experience' went to DBS Bank. Frank Eliason, the head judge of the 2017 awards pointed out the strength of the entry, "The design of 54 insights-driven customer journeys spanning service to digital by DBS Bank was simply exceptional. In addition, their culture change program on shifting the employee mindset to customer-centricity and the focus on learning fast and failing fast had been a winning catalyst to effecting change across the enterprise."

Another highlight of the evening was the presentation of the Best CX Personality Award. The winner of the first-ever Best CX Personality Award went to Dr. Yew Ker Ling, the Vice President of Group Centre of Operational Excellence at Singtel Group. The judging panel commended Dr. Yew Ker Ling for breaking down barriers in a complex organisation and through putting customers first, achieved significant change and strong business outcomes.

Ann Liu, Awards Director at CEM Asia, concluded the night by congratulating all participants, "The quality of this year's entries is exceptional -- a strong testament to the dedication of delivering great customer experience and service excellence in Asia. All shortlisted participants and winners should be very proud of their achievements.  Entries for the 2018 edition of the awards are expected to open next May and we look forward to an even more exciting and competitive affair!"

About the Awards

The Excellence in Customer Experience Awards is born out of a simple vision; to create an event honouring the highest level of achievement in customer experience across the Asian community. Presented at our flagship Customer Experience Management Asia Summit, the Awards pays tribute to teams, organisations and role models that lead the way.

For more information about the 2017 awards and winners, visit www.customerexperienceasia.com

The Excellence in Customer Experience Awards is organised by IQPC Worldwide Pte Ltd.

Media Contact:
Rani Kuppusamy 
Phone Number: +65 67229393 
Email: rani.kuppusamy@iqpc.com.sg

Related Links:
Source: IQPC Worldwide Pte Ltd
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