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Top Investment Priorities for CX Leaders in Asia

2017-02-15 10:00
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SINGAPORE, Feb. 15, 2017 /PRNewswire/ -- Companies across Asia are now realising the importance of providing consistent customer experience; however making this a reality is easier said than done. Recently, we conducted a survey with CX professionals in Asia from across industries to gain insight into their most common challenges. The report details:

  • Where their top investment priorities are for CX over the next 6-12 months
  • The top investment challenges experienced
  • The budgets available for investment in CX in 2017
  • Estimated spend in the next 12 months
  • The top three challenges and areas of improvement with regard to CX
  • Where the organisation are on their digital transformation journey
  • The top trends they foresee affecting CX over the next two years

This March, IQPC Exchange is bringing together 30+ CX decision makers from across South East Asia who are actively seeking solutions to deliver the best experience for their customers. Below is a snapshot of the decision makers attending the 2nd Annual Customer Experience Management Exchange at The Slate Resort, Phuket, 19 - 21 March.

  • GM for Customer Advocacy, Telekom Malaysia, Malaysia
  • Head of Operations, Singapore Exchange, Singapore
  • Director of Call Centre Operations, Marina Bay Sands, Singapore
  • Chief Customer Service Officer, Telstra , Hong Kong
  • Director Customer Service, Celcom Axiata Berhad, Malaysia
  • VP - Contact Centre & Corporate Reservations, Shangri-La Hotels, Hong Kong
  • VP Customer Advocacy, Stratasys, Hong Kong
  • CMO, Sunlife, Hong Kong
  • Head of Operations and Call Centre - Loyalty Division, Cebu Pacific, Philippines
  • Executive Vice President- Customer & Service Management, AIS, Thailand
  • VP - Customer Experience, Siam Commercial Bank, Thailand
  • Asia Head of Digital, Metlife, Singapore
  • CMO, Home Credit Vietnam, Vietnam
  • Head - Loyalty Programs & Digital Services, Jollibee Corporation, Philippines
  • CMO, Parkway Hospitals, Singapore
  • Group Head-Customer Experience Management, CIMB, Malaysia
  • COO, Ayala Rewards Circle, Philippines
  • VP - Marketing and Communication, NBA Asia, Hong Kong
  • Director, Transformation, Prudential Assurance, Malaysia
  • Head of Customer Experience Management, Link Real Estate Investments, Hong Kong
  • Chief Sales and Marketing Officer, Vinpearl Hospitality, Vietnam
  • Retail Experience Design Program Head, Smart Communication Inc, Philippines
  • Chief Customer Experience Officer, AIA, Malaysia
  • Head of Customer Experience, BPI -- Philam, Philippines
  • EVP, Kasikorn Bank, Thailand
  • VP - Marketing & Strategy (Asia-Pacific & Oceania), Japan Airlines, Singapore
  • CMO, ZEST Group, Singapore
  • Deputy EVP, Muang Thai Insurance, Thailand

For more information about the format of Customer Experience Management Exchange Asia 2017, or if you have solutions to offer to meet the challenges of the attendees, please visit the event website, or call +65 6722 9452 or email

Customer Experience Management Exchange Asia
Tel: +65 6722 9452

Source: IQPC Exchange

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