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ONTARIO, Calif., Sept. 18, 2017 /PRNewswire/ -- HANSUN, a leading manufacturer of window regulators featured on CallMiner as call center leader revealing a problem keeping monitor teams up at night and how to overcome the challenge.
HANSUN, a Taiwan-based manufacturer, provides quality window regulators and has over twenty-seven years of design and manufacturing experience. HANSUN headquarters is in Changhua, Taiwan and services more than 100 customers globally in 30 countries.
Boosting efficiency and improving the engineering process sets HANSUN apart in the automotive aftermarket. HANSUN implements the most advanced machineries and regulates its manufacturing process to systematize factory processes, increasing production efficiency and product quality. Every step in the manufacturing process (product design and development, packing and transportation) is inspected throughout development.
CallMiner believes resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback, they can dramatically improve the rate of positive outcomes. With the tagline "Listen to Your Customers, Improve Your Business", their goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement Highlighted by multiple customer achievement awards, including seven Speech Technology implementation awards in the past five years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Kent Liao, CEO, HANSUN said, "How can their team add more value to the customers they serve?" Mr. Liao further stated, "As an example, customer relations, value, and service are priorities for our customers. To constantly improve our processes and systems, we have a huge database of potential questions our customers may ask. The database allows our customer service associates look up challenges quickly, efficiently and offer an immediate solution to an inquiry."
About HANSUN
An ISO/TS16949 certified Taiwan manufacturer of Window Regulators, HANSUN is a leading supplier of Window Regulators to the Automotive Aftermarket. With more than 27 years of professional experience in design and manufacturing, HANSUN provides quality window regulators. HANSUN, headquartered in Changhua, Taiwan, has a full-service Distribution Center, Supex Auto Parts Inc., in Ontario, California, USA to support the needs of retailers, warehouse distributors and repair shops.
Ivy Yang, Senior Manager
Supex Auto Parts, Inc.
909.984.6186
info@supexauto.com
Vincent Liao, Sales Manager
Han Yale
vincentliao17@hanyale.com.tw
Media Contact:
Christine Smith
www.smurkmedia.com
561.306.6394
c.smith@smurkmedia.com
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