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StarWorld Hotel & Casino Wins Chinese Hotel Industry’s Highest Customer Satisfaction Honor

StarWorld Hotel & Casino
2009-06-09 21:16 851

Awarded “Best Hotel Brand for Customer Satisfaction” at the 2009 China Hotel Golden Horse Award

MACAU, June 9 /PRNewswire-Asia/ -- StarWorld Hotel & Casino today announced it has won the Chinese hotel industry’s highest customer satisfaction honor of the year -- “Best Hotel Brand for Customer Satisfaction” at the 2009 China Hotel Golden Horse Award presented at the 2009 China Hotel Industry Annual Meeting and the 9th China Hotel Forum. StarWorld topped all leading destination properties in Macau and across China to receive the highly-coveted honor.

http://www.starworldmacau.com/tch/images/pressrelease/GoldenHorse/

The China Hotel Industry Annual Meeting & China Hotel Forum is the largest and most prestigious event for hotel industry leaders in China. The event is supported by the World Tourism Organization and relevant Chinese government bodies, including the Circulation Industry Promotion Center of the Ministry of Commerce, in order to foster the sustainable growth of the Chinese hotel industry, as well as to recognize excellence in the industry.

“We at StarWorld are immensely proud of this achievement,” said Ciaran Carruthers, Chief Operating Officer, StarWorld Hotel & Casino. “Nothing is more important at StarWorld than a satisfied customer. Receiving an award in a customer satisfaction category is extremely rewarding and it is a recognition of our commitment and dedication in providing personalized, attentive and sincere services creating the best winning experience available in Macau.”

The annual China Hotel Golden Horse Awards are designed to recognize China’s most outstanding hotels and industry leaders. Being the Best Hotel Brand for Customer Satisfaction, hotel properties must provide the most outstanding hospitality experience to the discerning Chinese customers. StarWorld offers its guests a magnificent stay in its luxurious rooms and suites; it also provides them with a full spectrum of the leisure facilities and entertainment activities.

“This award reaffirms StarWorld’s unmatched ability to put our guests top of mind,” said Charles So, Vice President of Hotel Operations at StarWorld Hotel. “As a world-class, 5 star hotel, we are meticulous in our service quality and fulfillment of the continuously evolving demands of the Asian customers. We strive for excellence and our ever-evolving service quality level will further strengthen customers’ desire to stay and play at StarWorld, maintaining top of mind awareness among the service-oriented, discerning customers visiting Macau.”

With the 2009 China Hotel Industry Annual Meeting & 9th China Hotel Forum “Best Hotel Brand for Customer Satisfaction Award”, StarWorld continues its history of distinction. Other highly-regarded industry awards StarWorld has received include the American Academy of Hospitality Science’s Five-Star Diamond Award, and the annual China Hotel Industry Summit’s “Top 100 Hotels of China Award”.

About StarWorld Hotel & Casino

Located on Avenida de Amizade in the heart of Macau’s dynamic gaming and entertainment district, the 39-storey StarWorld is the Galaxy Entertainment Group’s first five-star hotel and casino. The embodiment of distinctive Asian characteristics like intelligence, experience and innovation, it brings world-class accommodation, entertainment, leisure and dining services together in “one world”. All its star-grade facilities incorporate Asian flair and ultra-high levels of personal service that cater for both Asian and international tourists. Its striking architecture and the luxurious decor of its guestrooms exemplify StarWorld Hotel and Casino’s outstandingly high quality. Such attention to detail has gained it global recognition in the forms of numerous prestigious awards, including a 5 Star Diamond award from the American Academy of Hospitality Sciences and a listing in the Top 100 Hotels of China by the China Hotel Industry Summit. Its award-winning services and accommodation make StarWorld the ultimate “Place for Winners”. One of the Macau’s premium resorts, StarWorld Hotel and Casino offers everything one could desire from an entertainment and leisure destination.

For more information, please contact:

StarWorld Hotel & Casino

Miki Vong

Tel: +853-8290-8390 / +853-6233-5012

Fax: +853-2872-8903

Email: mvivong@galaxyentertainment.com

Source: StarWorld Hotel & Casino
Keywords: Travel
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