-- Company to Provide Service Capability Enhancement Services for China's
State Administration of Taxation Shenzhen Branch
SHENZHEN, China, Jan. 18 /Xinhua-PRNewswire/ -- PacificNet, Inc.
(Nasdaq: PACT), a leading provider of Customer Relationship Management (CRM),
mobile internet, e-commerce and gaming technology in China, announced today
that its subsidiary, PacificNet Epro, has been retained by China's State
Administration of Taxation to provide service capability enhancement services
for the tax bureau's law enforcement unit in Shenzhen. Previously,
PacificNet Epro was selected by China's State Administration of Taxation to provide CRM and call center training services for the tax bureau's "123661" customer service center.
(Logo: http://www.prnasia.com:9080/sa/200611281258.jpg )
Shenzhen, known as the "window of China", was the first city in China to
enjoy the open door market economy reform started by former leader Deng Xiao
Ping. Shenzhen has become one of the most prosperous cities in China. The
Shenzhen tax bureau has experienced significant growth in recent years. In
order to sustain and improve customer service for existing and new taxpayers,
the State Administration of Taxation in Shenzhen selected PacificNet Epro to
provide service capability enhancement services and call center management
training to enhance integrated services capabilities.
Mr. Liao Jun, Head of Training at the Shenzhen municipal office of the
State Administration of Taxation, stated, "We gained a lot of efficiency from
this integrated call center performance enhancement project led by PacificNet
Epro. We are thankful to Epro's training and consulting team for their help
in enhancing the overall capability of our law enforcement unit and our contact center as well as improving our service quality to the public taxpayers. We'd love to work with PacificNet Epro again on future contact center projects."
"We are proud to be retained by the State Administration of Taxation's
law enforcement unit as its service capability enhancement and CRM training
provider," said Joyce Poon, General Manager of PacificNet Epro's China
Operation. "We value the renewed opportunity to work with a leading
government bureau on this important project. We are confident that our contact center management knowledge in China will help China's tax bureau improve the effectiveness of its customer service efforts and, in turn, improve its overall customer satisfaction with the public taxpayers."
Tony Tong, Chairman and CEO of PacificNet, stated, "We are proud to be
awarded another government contract from the China State Tax Bureau. Winning
this repeat business exhibits well our work quality and high customer
satisfaction rate. We couldn't get a higher compliment than repeat business
from this important government agency."
About the State Administration of Taxation -- Shenzhen
The Shenzhen Municipal Office of the State Administration of Taxation
( http://www.szgs.gov.cn ) operates 29 units with more than 2000 officers, servicing over 207,759 taxpayers. The bureau's main responsibilities include the collection and management of various accessed taxes including tax refunds for exported goods, value-added taxes, excise duty taxes, business income tax, sales tax, individual income tax, and the stamp duty on securities
About PacificNet
PacificNet Inc. ( http://www.PacificNet.com ) is a leading provider of
Customer Relationship Management (CRM), mobile internet, e-commerce and
gaming technology in China. PacificNet's clients include the leading telecom
companies, banks, insurance, travel, marketing and business services
companies and telecom consumers in Greater China. PacificNet's corporate clients include China Telecom, China Mobile, Unicom, PCCW, Hutchison Telecom, Bell24, Motorola, Nokia, SONY, TCL, Huawei, American Express, Citibank, HSBC, Bank of China, Bank of East Asia, DBS, TNT, Hong Kong Government, and leading hotel-casinos in Macau and Asia. PacificNet employs over 1,400 staff in its various subsidiaries throughout China with offices in Hong Kong, Beijing, Shenzhen, Guangzhou, Macau, and branch offices in 28 provinces in China and has headquarters in Beijing and Hong Kong.
PacificNet Epro ( http://www.EproTel.com.hk ) is the industry leader and
leading provider of outsourced call center, telemarketing, CRM, VAS and IVR
services with over 15 years of field experience in greater China in the areas
of outsourced call center services, training and consulting services, and
call center management systems.
Safe Harbor Statement
This Company's announcement contains forward-looking statements.
Statements that are not historical facts, including statements about our
beliefs and expectations, are forward-looking statements. Forward-looking
statements involve inherent risks and uncertainties. Potential risks and
uncertainties include, but are not limited to, PacificNet's possible future
losses, uncertain regulatory landscape in China, and fluctuations in
quarterly operating results. Further information regarding these and other risks is included in PacificNet's Form 10KSB and other filings with the SEC.
