Take a ride into the LATAM Contact Center BPO Panorama: Present and Future

SAO PAULO, Oct. 23, 2014 /PRNewswire/ --

Contact Center Business Process Outsourcing (BPO)

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Despite the challenging economic conditions experienced by Latin America in 2013, the contact center business process outsourcing (BPO) industry managed to exhibit growth and a positive forecast for the coming years. Positioning the region as a hot spot for nearshoring from the United States and focusing on an omni-channel strategy that will maintain the competitiveness of Latin American markets have been the key wheels of the contact center BPO industry road map.

The key trends, opportunities and challenges for Argentina, Brazil, Mexico, Chile, Central American and Caribbean (CACAR), Peru and Colombia, as well as the evolution of the main market metrics regarding services, contact centers channels and key vertical segments will be discussed during the briefing.

The presentation will help attendees improve their understanding of the competitive landscape in the Latin American BPO contact center market. Attendees of the webinar will also discover the drivers and restraints that will impact the regional industry in the future and the 2015 fundamental growth areas to capitalize on.

Information & Communication Technologies Industry Analyst Sebastian Menutti will additionally reveal the blooming offshoring markets and discuss the use of social media in the contact center business.

''Strong growth opportunities are arising in the horizon for the contact center outsourcers with presence in Latin America, especially in the most competitive countries in the region. Moreover, new omni-channel strategies and the increased use of social media are changing the competitive dynamics of the region,'' explains Menutti.

This briefing will benefit contact center executives, government officers, contact center applications providers and investors.

Supporting Resources

For more information about Frost & Sullivan's Information and Communication Technologies practice, please visit: http://www.technologies.frost.com.

Registration

• To attend the briefing, please email Francesca Valente, Corporate Communications at francesca.valente@frost.com your full name, job title, company name, company telephone number, company email address and website, city, state and country.
• Receive a recorded version of the briefing anytime by submitting the before mentioned contact details.

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Contact:
Francesca Valente
Frost & Sullivan
+54-11-4777-5300
francesca.valente@frost.com

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