omniture

DHL Express Hong Kong Honored with Industry Awards; Customer Relationship Excellence (CRE) Awards and Reader's Digest Trusted Brands Awards 2015

- Consecutive wins at the Customer Relationship Excellence Awards underscores DHL's dedication to excellent customer service
- DHL honored at the Reader's Digest Trusted Brand Award, retaining its market leadership in Hong Kong
DHL
2015-07-15 16:00 3645

HONG KONG, July 15, 2015 /PRNewswire/ -- DHL, the world's leading express service provider, is pleased to announce that it has been honored with multiple industry awards in recognition for its excellent customer service and as a trusted brand in Hong Kong. 2015 marks an exemplary year as DHL Express Hong Kong has been conferred with awards at the 2015 Customer Relationship Excellence (CRE) Awards and Reader's Digest Trusted Brands Awards 2015. The accolades reaffirm DHL's commitment to being the 'Provider of Choice' for its customers and as the leading 'International Specialist' in the logistics industry.

DHL Express Hong Kong clinched two corporate category awards at the annual Customer Relationship Excellence (CRE) Awards, underlining the local team's industry-leading performance in customer service. The two awards, Contact Center of the Year (Logistics - Under 300 seats) and Global Support Services of the Year (Logistics), were won by DHL for the fifth and fourth consecutive year, respectively.

The CRE Awards, organized by the Asia Pacific Customer Service Consortium (APCSC), promote service quality and customer relationship excellence in Asia, recognizing those at every level who contribute to the success of both their customers and the organizations they serve. Companies are assessed for overall effectiveness and quality through a 360-degree assessment using the Customer Service Quality Standard and the final winners are chosen by public voting.

DHL Express Hong Kong was also honored once again with the Platinum award in the 'Airfreight/Courier Service' category at the highly regarded Reader's Digest Trusted Brands Awards 2015, following its win for the same award the year before, reflecting the confidence and trust customers have in DHL. In its 17th year, the award is based on a survey of 5,000 respondents in seven markets in Asia and companies are ranked on credibility, trustworthiness, quality, value, and understanding of customer needs, innovation and social responsibility.

Ken Lee, Executive Vice President, Commercial, Asia Pacific and Managing Director, Hong Kong and Macau, DHL Express, said, "We are extremely honored to be recognized with these highly acclaimed industry awards. The awards are endorsements of our 'Insanely Customer Centric Culture' (ICCC) service philosophy which has been embraced by all employees of DHL Express Hong Kong. DHL is committed to developing people through comprehensive development programs such as the Certified International Specialist program to ensure that each and every employee is able to provide excellent service to their customers." 

"The credit for our success must go to our outstanding and dedicated 'International Specialists' at all levels who always put customers' needs as top priority. Only through consistent staff performance would we be able to gain confidence from customers, and become their most trusted brand and their 'Provider of Choice'," Lee added.

- End -

DHL - The logistics company for the world

DHL is the leading global brand in the logistics industry. DHL's family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, international express, road, air and ocean transport to industrial supply chain management. With more than 325,000 employees in over 220 countries and territories worldwide, they connect people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including e-Commerce, technology, life science and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as "The logistics company for the world".

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 56 billion euros in 2014.

Logo - http://www.prnasia.com/sa/2010/09/02/20100902467742-l.jpg

Source: DHL
collection