New Senior Exec Appointment Underscores Strong Focus on Service Excellence
SINGAPORE, July 15 /PRNewswire-Asia/ -- In line with its focus on service delivery excellence, Cable&Wireless Worldwide has appointed a new senior executive to focus on Service Delivery for the Asia Pacific region.
(Photo: http://www.prnasia.com/sa/2010/07/14/20100714792775.html )
Bhupinder Singh has been appointed the company's new Vice President for Service Delivery, Asia Pacific with effect from June 1, 2010. He takes over from Mike Powell, who has assumed a global responsibility for service delivery covering all markets outside of the UK.
Bhupinder has had extensive experience in the region, and is a seasoned hands-on telecommunications professional with more than 15 years of experience. He has been with Cable&Wireless Worldwide since 2000, working in key positions across solutions, projects and service functions.
In his last appointment as Director of Presales solutions for the Asia Pacific region Cable&Wireless Worldwide, Bhupinder was responsible for building one of the industry's best solutions practices in the region. Operating out of the company's Singapore headquarters for the region, Bhupinder will now be responsible for driving the service delivery transformation and ensuring consistent best in class service experience is delivered to all Cable&Wireless Worldwide customers.
As a core member of the Asia Pacific leadership team, he is responsible for managing all pre-sales solutions, service management, project management initiatives across Asia-Pacific to ensure his team consistently delivers the sustainable long term value to enable customers to stay ahead of their competition.
Commenting on his appointment, Bhupinder Singh, Vice President, Service Delivery, Asia Pacific, Cable&Wireless Worldwide said: "Customer Service is at the heart of our business and our number one priority with our tailored service model aimed at helping our customers drive their growth. Managed Services is our core offering as we focus on helping CIOs reduce spend, increase efficiencies and grow their businesses. Delivering excellence in service through partnering with our customers to help them achieve their objectives, and delivering excellent customer service, is of paramount importance in this space where customers are asking for 'connectivity-plus' solutions and looking at us to provide them with a seamless global experience."
Mike Powell, Vice President, Service Delivery, Global Markets, Cable&Wireless Worldwide said : "It's our people, their attitude, as well as the solutions we deliver and how we deliver them which enable us deliver an excellent customer service . At Cable&Wireless Worldwide, our key focus is on our customers and everything that we do is centred around them as we become a true 'extension' of their team."
The six core characteristics that define the Cable&Wireless Worldwide way of working with customers are as follows:
* Leading edge delivery -- providing a consistent dependable
provide experience
* Ensuring that services delivered work well from the
first time with minimal disruptions
* Maintaining stability of solutions delivered, once they are
delivered to customers
* Responsiveness -- responding quickly and efficiently to any
issues our customers may raise
* Proactive, open and honest in our communication with customers
* Easy to do business with -- and this cuts across all possible
interfaces with customers
As a leading mission critical communications provider, Cable&Wireless Worldwide provides end-to-end connectivity, network management, pre-emptive support services & business-critical application solutions delivered through a reliable and secure next-generation network and Multi-Service Platform.
About Cable & Wireless Worldwide
Cable&Wireless Worldwide (LSE: CW.) aims to be the first-choice provider of mission critical communications. The Company is one of the world's leading critical communication providers delivering a range of high-quality managed voice, data and IP-based services and applications to large corporates, multinational companies, governments, carrier customers and resellers across the UK, Asia Pacific, India, Middle East & Africa, Continental Europe and North America.
In the UK, Cable&Wireless Worldwide owns the country's largest fibre network dedicated to business users of telecoms reaching 20,500km in length, and providing ubiquitous UK access through a combination of fibre, digital, microwave, radio and leased circuits. The network has presence in more than 400 towns and cities in the UK, with 802 unbundled exchanges covering 55% of the population.
On an international scale, Cable&Wireless Worldwide's global next-generation network (NGN) stretches to more than 500,000km, including interests in 69 global cable systems, and provides connectivity to 153 countries. The Company's Multi-Service Platform, an IP-based next-generation platform that operates across the NGN, offers a single environment on which voice and data applications can be converged to drive business efficiencies. The network is uniquely designed with inbuilt resilience and the capability to re-route traffic across diverse paths in the event of failure of one or more paths, particularly at the international level.
With more than 6,300 colleagues globally, Cable&Wireless Worldwide is committed to delivering exceptional customer service and developing long term partnerships with its customers.
To find out more, visit http://www.cw.com .
Media Contact
Annette Pau
Head, Global Markets, PR
Cable&Wireless Worldwide
Email: annette.pau@cw.com
Tel: +65-6477-5865
