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2013 Business Outcomes Study highlights bottom-line improvements achieved through assessment solutions
HONG KONG, May 13, 2013 /PRNewswire/ -- SHL, the global leader in talent measurement solutions and part of CEB, today released its seventh annual Business Outcomes Study Report, spotlighting the positive ROI that companies have achieved using talent assessment solutions. The report outlines 12 key findings based on the participation of more than 55 organizations representing a range of industries including finance, technology and hospitality. The case-study-based report reveals that organizations are achieving tangible bottom-line results through a better understanding of the abilities and future potential of their prospective new-hire candidates and current employees.
The report highlights results from a number of companies from around the world, all of which have used SHL insights to inform strategic business decisions and realized measurable value. Each case shows a direct correlation between talent measurement and greater operational efficiency or quality, higher revenues, lower costs, or more effective leadership.
For example, an electronics retailer found that sales associates who achieved high assessment scores averaged 19 percent more sales per month, translating to more than US$70 million in increased sales per year. Additionally, a telecommunications provider found that customer service agents who had high assessment scores handled calls faster, were more likely to meet customer service rating goals and were more likely to be rated top performers overall. The company saved more than US$22 million annually through increases in productivity.
"Today's market pressures make it more important than ever to have the right workforce in place to drive positive results across an enterprise -- from sales and customer service, to production and executive management," said Robert Morgan, SHL President and CEB General Manager. "In fact, global executives believe the key to delivering profitable growth is a 20 percent increase in staff productivity. Our findings clearly show that those organizations that leverage talent measurement solutions to recruit, retain, and develop top talent typically meet or exceed their performance and productivity goals."
"As organizations seek to do more with less, many are looking to talent management solutions including pre-hire and post-hire assessment tests, in order to better understand people's abilities and potential to perform. Organizations need employees who are flexible, collaborative and able to flourish in increasingly knowledge-based roles if they want to grow," Morgan added.
For more information about SHL or to request a copy of the Business Outcomes Study Report, visit: www.shl.com/bos.
About SHL - People intelligence. Business results.
SHL is the leader in talent measurement solutions, driving better business results for clients through superior people intelligence and decisions - from hiring and recruiting, to employee development and succession planning. With a presence in over 50 countries, SHL delivers more than 30 million assessments annually in over 30 languages - allowing over 10,000 business customers to benefit from both global expertise and local insight. Along with its world-class consulting practices and 24-hour support center, SHL clients can access over 1,000 assessments through an easy-to-use technology platform. SHL was acquired in 2012 by CEB, the leading member-based advisory company. By combining the best practices of thousands of member companies with advanced research methodologies and human capital analytics, CEB equips senior leaders and their teams with insight and actionable solutions to transform operations. Headquartered in London, UK, SHL has offices in North and South America, Europe, the Middle East, Africa, Asia and Australia/New Zealand. For more information, visit www.shl.com.
Media enquiry:
Karen Wong
Marketing (HK & Singapore) & Asia Communications Manager, SHL
E: karen.wong@shl.com
