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Over 80 external honors in Asia Pacific in 2013 across a range of functions, including HR, Marketing and Customer Service
SINGAPORE, Aug, 28, 2013 /PRNewswire/ -- DHL, the world leader in international express delivery, has reinforced its claim to be 'The International Specialists' with external recognition in Asia Pacific across a broad range of functional disciplines in 2013.
The latest recognition, the Yahoo! Emotive Brand Award in Hong Kong, brings the total number of external honors won by DHL Express in Asia Pacific since January 2013 to 86 across 11 markets. Amongst these awards, 27 awards have been attained for Human Resources and Marketing related achievements and 31 have been won in the field of Customer Service.
Mr. Jerry Hsu, CEO of DHL Express Asia Pacific, said, "Out of the 163 awards won by DHL Express in all continents since the beginning of the year, more than half were accomplished in the Asia Pacific region alone. It is truly a significant achievement for us and this recognition will certainly serve to motivate our employees further as we cross the halfway mark of the year."
"In our business, investing in people is our main driver to success, with great emphasis on cultivating a customer-centric culture across the company. One such example is our award-winning Certified International Specialist program, which employs innovative learning methodologies to train employees across all functions on the fundamentals of international shipping and enhancing their knowledge of essential aspects. To date, the CIS program has been delivered to over 100,000 employees in more than 220 countries and territories worldwide, making it one of the largest corporate training programs ever implemented," Mr. Hsu added.
Some of the key awards achieved in this region include, 'Best Employer' in Asia Pacific by Aon Hewitt, a global leader in human resource consulting and outsourcing solutions, with inaugural wins specifically in Thailand, Indonesia and Korea. Earlier this year, DHL was also presented with seven awards at the Reader's Digest Trusted Brand Award and for the fifth consecutive year, it received the Gold Award in the 'Airfreight/Courier Service' category in Asia. Among its other accolades secured were the Platinum award in the 'Airfreight/Courier Service' category in Singapore and the Gold award in Hong Kong, India, Malaysia, Taiwan and Thailand. Notably, DHL also secured recognition for its customer service excellence with top customer service awards across Asia Pacific, including mainland China, Hong Kong, Indonesia, Korea, Singapore, Taiwan and Thailand.
In addition to the awards in specific functions, DHL Express has also been recognized as 'Express Company of the Year' in at least eight countries, including China and Hong Kong in 2013. Significantly, it was named 'Best Express Operator' at the Asian Freight & Supply Chain Awards in May 2013. This represented the 25th time that the company has been acknowledged with this award in its 27-year history.
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