HONG KONG and SHANGHAI, Aug. 12, 2026 /PRNewswire/ -- In response to Typhoon Dolphin, the 13^th typhoon of the year, which has triggered red alerts for torrential rainfall across multiple provinces in China, including Zhejiang, Jiangsu, Anhui, Hubei, and others, Ping An Insurance (Group) Company of China, Ltd. ("Ping An," the "Company" or the "Group"; HKEX: 2318; SSE: 601318) immediately activated its emergency response mechanism and established a dedicated task force to coordinate disaster relief and customer support efforts.

Across its life, property and casualty, health, and annuity insurance businesses, Ping An has activated fast-track claims services and 24-hour customer hotline, 95511, to provide timely assistance and claims support to customers affected by the storm.

As of 2:00 p.m. on August 11, Ping An Property & Casualty Insurance ("Ping An P&C") received more than 27,000 typhoon-related claims, with estimated payouts exceeding RMB650 million. Ping An Life Insurance has received one claim and is actively assisting the customer through the process. As of the same date, no related claims have been reported to Ping An Health Insurance or Ping An Annuity Insurance.

Technology-Driven Risk Prevention Supports Disaster Preparedness

Ahead of the typhoon's landfall, Ping An P&C leveraged its proprietary "Eagle Eye DRS Risk Reduction Platform" to continuously monitor the storm's trajectory and deliver targeted weather alerts and disaster prevention guidance.

As of 2:00 p.m. on August 11, the company issued more than 48.99 million alerts, reaching 22.25 million individual customers and 1.16 million corporate clients. Ping An P&C also inspected 2,458 flood-prone locations, assisted in relocating more than 2,770 vehicles exposed to flood risks, and supported local traffic authorities in closing more than 200 high-risk road sections.

In the agricultural sector, Ping An delivered more than 6.64 million disaster alerts and risk mitigation notifications to 534,000 farmers through its app and SMS channels. The company also helped high-risk farming communities reinforce facilities and supported the emergency harvesting of more than 88,000 mu of rice ahead of severe weather conditions.

Deploying Resources to Accelerate Relief and Recovery

To address flood-related losses and secondary geological hazards caused by heavy rainfall, Ping An P&C has deployed 1,866 specialists, including flooded-vehicle claims specialists, new-energy vehicle battery system experts, and auto glass repair specialists.

The company has also mobilized 425 rescue tow trucks and more than 4,000 pieces of emergency equipment and supplies, including flood-control sandbags and water barriers, to support rescue and recovery efforts.

Ping An will continue to closely monitor weather developments and coordinate resources across the Group to provide timely emergency assistance, efficient claims settlement, and ongoing customer care.

Individuals in need of assistance, whether they are Ping An customers or not, may contact the Group's 24-hour service hotline on 95511. If necessary, Ping An will also activate its Global Emergency Assistance Service to provide additional support.

About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its over 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2025, Ping An had more than RMB13 trillion in total assets. The Group ranked 26th in the Forbes Global 2000 list in 2026, 48th in the Fortune Global 500 list in 2026, and ranked AAA in MSCI ESG Ratings in 2025.

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

This year's list included 122 Chinese companies, maintaining China's position as the country with the second-largest number of companies represented. In 2025, these companies generated total revenue of approximately USD 10.4 trillion, with average revenue of approximately USD 85.6 billion. Their average profit increased from USD 4.2 billion to USD 4.5 billion, representing a year-on-year increase of approximately 7% and demonstrating the resilience and vitality of China's economy.

In recent years, Ping An has continued to deepen its technology-driven "integrated finance + health and senior care" dual-pronged strategy while accelerating its comprehensive digital transformation. Through differentiated services, Ping An is strengthening its core competitiveness and creating long-term, sustainable value for customers, employees, shareholders, and society.

In 2025, Ping An achieved broad-based improvement in its overall business performance. Operating profit attributable to shareholders of the parent company reached RMB134.415 billion, up 10.3% year-on-year, while equity attributable to shareholders of the parent company exceeding RMB1 trillion for the first time, increasing 7.7% from the beginning of the year.

Advancing "integrated finance + health and senior care" to drive business growth: Ping An continued to develop its integrated financial services ecosystem featuring "one customer, multiple accounts, multiple products, and one-stop services." As of the end of 2025, Ping An had 251 million retail customers, and the retention rate among customers holding three or more product categories reached 99%. Its health and senior care strategy has established a distinct competitive advantage, effectively driving additional insurance purchases and increasing the average premium per policy.

Deepening "AI in All" to empower core financial businesses and improve quality and efficiency: Ping An continued to advance the deep integration of artificial intelligence, big data, and other technologies with its core financial businesses, to build leading technological capabilities. In 2025, the service volume of Ping An's AI service representatives exceeded 1.7 billion times, accounting for 80% of Ping An's total customer service volume, while AI agents assisted in generating sales of RMB133.2 billion.

Upgrading services and enhancing customer experience: Ping An launched Express Service and developed the first AI assistant in China's financial industry that enables customers to complete tasks with a single sentence. The service now has approximately 90 million monthly active users. In addition, the Company upgraded its Global Emergency Assistance services, which now cover 233 countries and regions worldwide.

Rewarding shareholders through continued value creation: Ping An's full-year cash dividend for 2025 was RMB 2.70 per share, up 5.9% year on year and marking the 14th consecutive year of growth. Total cash dividends amounted to RMB 48.891 billion, representing a cash dividend payout ratio of 36.4% based on operating profit attributable to shareholders of the parent company.

Looking ahead, Ping An will remain committed to meeting customer needs and deepening its technology-enabled "integrated finance + health and senior care" dual-pronged strategy. Guided by its business policy of "high-value growth, service innovation, technology enablement, and regulatory compliance," Ping An will further strengthen its integrated finance advantages and actively fulfill its corporate social responsibilities to achieve long-term, high-quality, and sustainable development.

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About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its over 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2025, Ping An had more than RMB13 trillion in total assets. The Group ranked 26th in the Forbes Global 2000 list in 2026, 48th in the Fortune Global 500 list in 2026, and ranked AAA in MSCI ESG Ratings in 2025.

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

Advancing Healthcare AI Applications to Support Disease Management and Health Services

Ping An's latest healthcare AI applications focus on two key areas: complex disease diagnosis and treatment, and every day health management, helping make high-quality healthcare resources more accessible and efficient.

For the diagnosis and treatment of complex diseases, Ping An launched its first "disease-specific AI product portfolio" for patients with cancer and other critical illnesses. The portfolio includes three categories of products and services: disease prediction, disease-specific insurance and the Peking University Healthcare AI Disease Manager.

The disease prediction service identifies health risks and helps detect high-risk individuals at an early stage. Disease-specific insurance provides coverage and protection for people with chronic diseases, cancer and other elevated health risks. The Peking University Healthcare AI Disease Manager offers full-course cancer management by connecting patients with physicians, hospitals and rehabilitation resources, providing ongoing support for people with critical illnesses. Together, these products and services connect disease risk identification, insurance protection and professional healthcare services.

For everyday health management, "AI Family Doctor" of Ping An Healthcare and Technology Company Limited ("Ping An Good Doctor"; HKEX: 1833), the flagship of Ping An Group's healthcare and senior care ecosystem, currently serves 90 million monthly active users. The service adopts an innovative "AI + Physician" model.

AI delivers real-time responses and 24/7 service, efficiently handling high-frequency needs such as consultation triage, medication reminders and health check report interpretation. At the same time, for professional healthcare needs including consultations for complex conditions, long-term chronic disease management and online prescription services, physicians are deeply involved in diagnosis and treatment decisions. To date, Ping An's AI Doctor supports accurate diagnosis across more than 11,300 diseases and serves nearly 12 million users annually. 

Deepening "AI in All" Across the Insurance Value Chain

Ping An Property & Casualty ("Ping An P&C") has achieved 100% AI coverage across its core business scenarios, improving overall operational efficiency by 80%. AI now empowers the entire insurance value chain, including services, marketing, operations, business management and administration.

• For intelligent services, Ping An P&C has developed EagleX, a risk mitigation service platform powered by AI, the Internet of Things and other technologies. The platform integrates more than 100 risk models covering flood-prone locations, urban flooding, catastrophe loss assessment and other scenarios, enabling risk monitoring, early warning and prevention for natural disasters and accidental events.
• For intelligent operations, Ping An P&C has developed an intelligent policy issuance robot using AI technology. Currently, 93% of new vehicle insurance policies are processed automatically by the system, reducing average processing time from six minutes to 1.2 minutes.
• For intelligent business management, Ping An P&C has transitioned from manual underwriting to intelligent underwriting. The average time required for an initial underwriting review has been reduced to approximately 1.5 hours. Average daily processing volume per underwriter has doubled, while the risk interception rate has increased by 16%.

Launching an AI Credit Card and Expanding Innovation in AI-Powered Finance and Payments

At the launch event, Ping An Bank Credit Card introduced an all-scenario AI credit card. In addition to traditional financial services, cardholders can access a variety of AI-related benefits through card usage. For example, cardholders can redeem points for AI computing resources, supporting a wide range of AI usage scenarios.

In addition, Ping An has launched Express Service, a dedicated financial AI assistant serving 251 million customers across the Group's insurance, banking, securities and healthcare businesses. With a simple voice or text command, customers can conduct transactions, access financing services and process insurance claims. Over the past three months, the average number of monthly users has tripled. Average daily usage has approached one million visits, with peak daily usage reaching 1.1 million visits.

Looking Ahead: Using AI to Advance Integrated Finance, Health and Senior Care

Ping An will continue to advance its technology-driven "integrated finance + health and senior care" dual-pronged strategy. Leveraging its industry-leading financial and healthcare technology capabilities, Ping An will continue accelerating the deployment of technology across real-world business scenarios and further enhancing service efficiency and customer experience.

Looking ahead, Ping An will continue leveraging AI to upgrade its "integrated finance + health and senior care" services. Through professional services, Ping An remains committed to bringing greater peace of mind to every customer while meeting people's growing aspirations for a better life.

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About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its over 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2025, Ping An had more than RMB13 trillion in total assets. The Group ranked 26th in the Forbes Global 2000 list in 2026, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025.

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

Among the 113 global insurance companies on the list, Ping An rose to No. 2 worldwide and retained its position as the top-ranked insurer in China.

The Forbes Global 2000 is an annual ranking of the world's largest publicly listed companies, based on four key metrics: revenue, profit, assets, and market value. It is widely regarded as one of the most influential corporate rankings globally. According to Forbes, companies worldwide have continued to demonstrate strong resilience amid a complex economic environment, while emerging technologies such as artificial intelligence are driving ongoing industrial transformation and enhancing corporate value.

The 2026 list includes 340 Chinese companies. The top six Chinese companies are Industrial and Commercial Bank of China, China Construction Bank, Agricultural Bank of China, Bank of China, PetroChina, and Ping An. During the evaluation period, Ping An reported revenue of USD 158.13 billion, profit of USD 18.74 billion, assets of USD 1.99 trillion, and a market value of USD 144.4 billion.

Ping An stated that it will continue to deepen its technology-driven "integrated finance + health and senior care" dual-pronged strategy, further advancing upgrades across products, services, and customer experience. The Company is committed to translating each customer's needs into tangible, perceptible service scenarios, fostering a trusted and high-quality lifestyle. Ping An will continue to create value through services and safeguard peace of mind with professionalism, delivering long-term, stable value returns to customers, employees, shareholders, and society.

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About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its over 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2025, Ping An had more than RMB13 trillion in total assets. The Group ranked 26th in the Forbes Global 2000 list in 2026, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025.

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

He Mingke, CEO of Ping An Healthcare and Technology Company Limited ("Ping An Good Doctor"; HKEX: 1833), the flagship of Ping An Group's health and senior care ecosystem, shared insights on Ping An's full-cycle health and longevity management solutions under its "integrated finance + health and senior care" strategy, with a focus on population aging and the sustainable development of a longevity society.

Ping An Good Doctor to Launch Health Longevity Index and Upgrade Longevity Management Services

"China is entering its own 'longevity era', and the focus of population health management is shifting from simply extending lifespan to extending healthy lifespan. The average life expectancy of Chinese residents is now close to 79 years, while healthy life expectancy remains below 69 years, leaving a health deficit of approximately 10 years. Traditional passive healthcare and post-incident claims settlement alone are no longer sufficient to meet the health needs arising from longevity. What is needed is more proactive health management, with earlier intervention to delay functional decline, reduce the risk of disability, and help more people maintain good health over a longer life course," said He Mingke, CEO of Ping An Healthcare and Technology Company Limited.

Based on this insight, Ping An Good Doctor will jointly release white paper titled Centenarian Health Standards: From Passive Healthcare to a Proactive Health Paradigm with the Asia-Pacific Longevity Medicine Society, and will take the lead in launching the "China Health Longevity Index (CHLI)". Ping An Good Doctor will also upgrade the "Ping An Longevity Management Service System", promoting the shift of health management from fragmented wellness practices to systematic management, and from "treating illness and providing elderly care" to "healthy aging".

Advancing the "Integrated Finance + Health and Senior Care" Strategy

In recent years, Ping An has continued to advance its "integrated finance + health and senior care" strategy, with the upgrade of the "Ping An Longevity Management Service System" serving as a key customer-centric initiative. It is designed to promote deeper synergy between financial protection and health and senior care services, transforming insurance policies into more frequent, heartwarming companionship and helping customers enjoy healthier, higher quality lives.

Since 2026, Ping An has launched a range of services, including AI-powered Express Service, which enables customers to "get things done with one sentence", its Global Emergency Assistance service, which enables customers to "respond to emergencies with one button", and "Ping An Home-based Services". These initiatives reflect Ping An's active response to customers' evolving needs in financial services, travel safety, health, and senior care. Looking ahead, the Group will continue to deepen its "integrated finance + health and senior care" strategy, further advance the "finance + services" model and product innovation, and bring greater wellbeing to more families through Ping An's services.

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About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its over 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2025, Ping An had more than RMB13 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025.

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

HONG KONG and SHANGHAI, June 2, 2026 /PRNewswire/ -- As population aging accelerates and medical standards continue to advance, China is steadily entering an era of longevity. While life expectancy is increasing, improving quality of life has become a key concern for society at large.

Against this backdrop, Ping An Insurance (Group) Company of China, Ltd. ("Ping An" or the "Group"; HKEX: 2318 / 82318; SSE: 601318) continues to advance its "Integrated Finance + Health and Senior Care" strategy with the launch of the "Ping An Home" service brand. Centered on proactive health management, "Ping An Home" transforms the concept of healthy longevity into practical, family‑oriented health services embedded in daily life, extending insurance from post‑event risk compensation to full‑lifecycle health support.

In parallel, PKU Healthcare Group, a Ping An subsidiary, recently partnered with Fudan University to establish the Joint Research Center of Longevity Medicine, further strengthening research in longevity medicine.

Upgrading Insurance Services from Post-Event Payouts to Proactive Health Management
Ping An is actively integrating proactive health concepts into home‑based scenarios. Recently, Ping An Life and Ping An Good Doctor jointly launched the "Ping An Home" service brand to address families' growing demand for healthy longevity. The service offers proactive health management solutions covering key lifestyle areas such as sleep, nutrition, and exercise.

Focusing on "managing diet, sleep, and exercise at home," "Ping An Home" combines smart‑device monitoring, professional medical support, and continuous follow‑up management. This integrated approach helps families build more scientific and sustainable healthy lifestyles, shifting health management from reactive treatment to daily prevention.

Key services under "Ping An Home" also include:

• Multi-Disease Integrated Management Services: providing comprehensive solutions covering disease management, medication management, lifestyle guidance, and end‑to‑end support.
• Medical Care Concierge Services: including assistance with specialist appointment booking, online and offline medical accompaniment, and post‑treatment rehabilitation guidance.
• Global Medical Consultation and Medication Access Services: connecting users with high‑quality medical and pharmaceutical resources in China and overseas.
• Smart Home Protection Services: delivering all‑day, whole‑home, and all‑scenario protection through smart devices.

According to data from the National Health Commission of People's Republic of China and the World Health Organization, average life expectancy in China has approached 79 years, while healthy life expectancy remains at approximately 68 years, meaning individuals spend more than a decade living with illness or disability. Research also shows that less than 20% of healthy longevity is determined by genetics, while over 80% is closely linked to lifestyle factors such as diet, sleep, and exercise.

Cai Ting, Vice Chairman and Vice President of Ping An Life, commented, "longevity is not the ultimate goal. Healthy longevity is. Healthy lifestyles should begin in midlife. Scientifically managing health while the body is still strong is, in essence, about extending healthy life expectancy."

He emphasized that insurance services should go beyond financial compensation after risks occur and instead provide end-to-end planning and protection for customers' healthy living and healthy longevity, truly extending families' health spans.

He Mingke, Chief Executive Officer of Ping An Good Doctor, noted that as the primary service provider of "Ping An Home", the company will combine warm technology, the depth of long‑term service experience, and evidence‑based medical expertise to deliver 24/7, multi‑scenario, full‑lifecycle health protection, enabling proactive health management to become a natural part of everyday family life.

Ping An Home is not a standalone service, but a comprehensive proactive health management system integrating insurance, medical resources, and digital technology. It reflects the Group's years of practice in developing a China-style managed care model, aimed at reducing disease risks and delaying the onset of chronic conditions.

Advancing Longevity Medicine Research to Support Proactive Health Management
Recently, PKU Healthcare Group, together with Fudan University and Zhongshan Hospital affiliated with Fudan University, established the Joint Research Center of Longevity Medicine. The center serves as a platform integrating scientific research, clinical application, and industry collaboration.

Leveraging academic research strengths and clinical expertise, together with Ping An's capabilities in industrial transformation and insurance payment mechanisms, the center will focus on areas such as aging risk assessment, precision health interventions, and full‑lifecycle digital health management. These efforts aim to provide scientific support for the professionalization and standardization of future health management services.

The establishment of the research center represents a key step in implementing Ping An's "Integrated Finance + Health and Senior Care" strategy. Longevity medicine plays an important role in addressing population aging and extending healthy life expectancy. Through industry–academia–research collaboration, Ping An aims to accelerate the translation of cutting‑edge longevity research into real‑world applications, extending insurance services from traditional protection to comprehensive, full‑lifecycle health support.

Building a Comprehensive Family Health Support System
From launching the "Ping An Home" service brand to establishing a longevity medicine research platform, Ping An is progressively integrating scientific research, medical services, and protection mechanisms to build a full-lifecycle family health support system covering health, medical care, and elderly care.

Looking ahead, the Group will continue to deepen its "Integrated Finance + Health and Senior Care" strategy, delivering services with greater professionalism and human warmth to provide long-term support for families' healthy living.

About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its over 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2025, Ping An had more than RMB13 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025.

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

The Kantar BrandZ report cites Ping An's commitment to technology-driven development and service innovation as the core drivers behind the significant increase in brand value, highlighting the Group's brand resilience and innovation momentum across economic cycles.

AI–Powered Innovative Services

In 2026, Ping An upgraded its AI-powered Express Service and Global Emergency Assistance:

• AI-powered Express Service: The first solution of its kind in the financial industry, providing customers with a single access point to complete transactions, financing, claims, and urgent requests using one sentence.
• Global Emergency Assistance: Connects with more than 200,000 medical institutions and 600,000 service providers, offering coverage across 233 countries and regions worldwide, with 38 service offerings designed to safeguard customer safety.

Integrated Finance Enhances Customer Development

Ping An's integrated finance model enables it to continue improving customer operating efficiency. As of March 31, 2026, the Group served nearly 252 million retail customers, and customer retention remained at a high level. Through four major categories of products, namely protection, asset management, credit, and service, Ping An systematically meets customers' diverse financial, health and senior care needs. 

The Group further strengthens customer engagement and retention through service‑based products. Over the past 12 months, the retention rate for customers holding two product categories reached 97%, while retention among customers holding three or more categories reached as high as 99%.

Full-Scenario Health and Senior Care Services

Ping An has built a full-scenario service network covering "online, in-hospital, at-home, and corporate" services:

• Ping An's proprietary medical AI large language model empowers online medical services. In the first quarter of 2026, more than 5.6 million users used Ping An's AI Doctor services.
• As of March 31, 2026, Ping An had partnered with more than 38,000 hospitals in China, achieving 100% partnership coverage of China's top 100 hospitals and 3A hospitals.
• In the home-based senior care space, cumulatively more than 290,000 customers had become entitled to Ping An's home-based senior care services as of March 31, 2026, an increase of approximately 50,000 from the beginning of the year.
• Ping An also served 165,000 corporate customers. Its one-click QR code payment service for offline medicine purchases by corporate health management customers now covers 111,000 pharmacies nationwide.

"AI in ALL" Empowers Business

Ping An has built a leading technology foundation, guided by an "AI in ALL" principle, to empower its businesses. In April 2026, Ping An's "Medical Large Model 3.5" achieved the highest global score on HealthBench Hard, an authoritative global medical AI benchmark released by OpenAI, outperforming several leading technology companies, including Meta and OpenAI.

In March 2026, Ping An's financial large language model ranked first overall on the CNFinBench leaderboard, an industry-leading benchmark for evaluating financial LLM capabilities. "AI in ALL" enables financial businesses to enhance customer experience, strengthen risk management, reduce costs, and drive sales growth.

In the first quarter of 2026:

• Ping An Life established a new claims standard "111 Quick Claims," with quick claims accounting for 59% of total claims;
• Ping An P&C's AI–powered anti–fraud claims interception reduced losses by RMB 3.65 billion;
• Ping An's AI service representatives handled approximately 487 million customer interactions, covering 82% of total service volume;
• AI agents supported demand analysis, personalized recommendations, and sales pitches, contributing to RMB 30.442 billion in sales.

Looking Ahead

Since its founding, Ping An has consistently regarded service as the foundation of its business. Guided by a customer–centric philosophy, the Group safeguards the well–being of millions of families through high–quality services. Designating 2026 as its "Service Year," Ping An will continue to deepen its "finance + services" business model.

By upgrading innovative offerings such as its AI–powered Express Service and Global Emergency Assistance, Ping An is committed to transforming every customer need into a concrete, tangible service scenario—elevating it into a reliable, high–quality lifestyle experience—while delivering more cost–effective healthcare and senior care solutions.

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About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its over 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2025, Ping An had more than RMB13 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025.

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

HONG KONG and SHANGHAI, April 28, 2026 /PRNewswire/ -- Ping An Insurance (Group) Company of China, Ltd. (hereafter "Ping An" or the "Group"; HKEX: 2318; SSE: 601318) today announced its first quarter financial results for the three months ended March 31, 2026.

2026 marks the commencement of China's 15th Five-Year Plan. Despite a complex and volatile external environment and challenges to economic performance, China's economy made a good start in the first three months of 2026. Ping An remains committed to its core financial business while consistently advancing its "integrated finance + health and senior care" strategy and upgrading services to build a differentiated core competitive advantage. The Group achieved steady overall operations and high-value growth in core businesses, demonstrating the resilience of development. 

The Group's operating profit attributable to shareholders of the parent company grew 7.6% year on year to RMB40,780 million in the first three months of 2026. The Group's equity attributable to shareholders of the parent company was RMB1,018,310 million, up 1.8% from the beginning of the year as of March 31, 2026. Total assets rose above RMB14 trillion to approximately RMB14.17 trillion as of March 31, 2026. Life and health insurance ("Life & Health") business achieved significant progress in high-quality development. In the first three months of 2026, Life & Health's first-year premium ("FYP") increased by 45.5% to RMB66,340 million. New business value ("NBV") climbed 20.8% year on year to RMB15,574 million. Bancassurance, community finance and other channels' share in Ping An Life's NBV increased by 6.8 pps year on year. The integrated financial service model improved the efficiency of customer development. As of March 31, 2026, Ping An's retail customers increased 0.2% from the beginning of the year to nearly 252 million. The retention rate of customers holding products across three or more product lines was 99% in the 12 months ended March 31, 2026. The advancing health & senior care strategy enabled core businesses via differentiation. The QR code payment service covered 111 thousand pharmacies nationwide, and cumulatively over 290 thousand customers had become entitled to home-based senior care services as of March 31, 2026. Ping An upgraded services to improve customer experience. By developing the financial industry's first AI Assistant that can "get things done driven by one prompt," Ping An realized AI-enabled review and processing of 84% of its business volume. The monthly online active customers on Ping An's apps increased 7.7% year on year to approximately 90 million in the 12 months ended March 31, 2026. Moreover, Ping An upgraded its global emergency assistance services to enable "one-touch emergency response," protecting customer safety by offering 38 service items in three major scenarios, namely "at-home, outdoor and overseas."

Integrated Finance Model Enables Core Competitive Edges, with Three Main Businesses Achieving High-Value Growth

The integrated financial service model enabled core competitive edges, constantly improving the efficiency of customer development. The Group's retail customers increased 0.2% from the beginning of the year to nearly 252 million and contracts per retail customer remained unchanged from the beginning of the year at 2.94 as of March 31, 2026. Quality of the customer base continued to improve. The Group's high-value customers increased 1.2% from the beginning of the year, faster than the overall retail customer base. Customer retention remained at a high level. Ping An has built a comprehensive product portfolio across four product lines, namely protection, wealth, credit, and service. This allows the Group to systematically meet customers' diverse financial, health and senior care needs. Moreover, Ping An enhances customer interaction and boosts retention with service products. The retention rate of customers holding products across two product lines was 97% while that of customers holding products across three or more product lines was 99% in the 12 months ended March 31, 2026. Customer engagement improved significantly. Since the go-live of the "All in One" platform in October 2025, Ping An has launched an integrated user interface of its apps and "Express Service." Monthly online active customers on Ping An's apps increased 7.7% year on year to approximately 90 million in the 12 months ended March 31, 2026. 

Life & Health business sustained growth with high-quality multi-channel development. NBV climbed 20.8% year on year to RMB15,574 million. New business FYP jumped 45.5% fueled by strong market demand. Bancassurance, community finance and other channels' share in Ping An Life's NBV increased by 6.8 pps year on year. Ping An Life comprehensively built multi-channel professional sales capabilities. In respect of the agency channel, Ping An Life launched IWA, an Insurance & Wellness Advisor brand, to boost team professionalism. In respect of the bancassurance channel, Ping An Life has comprehensively partnered with major state-owned banks and leading joint-stock banks, and accelerated partnership with high-quality urban commercial banks. In respect of the community finance channel, the overall persistency ratio of retained customers improved by 1.8 pps year on year in the first three months of 2026. Ping An Life rolled out "insurance + service" products in an orderly manner. The Company meets customers' diverse insurance needs via product innovation and upgrade. It launched new medical insurance products tailored to groups with higher risks and introduced an eight-year premium payment option. Ping An explored service innovation. It provided nearly eight million customers with health management services in the first three months of 2026. Cumulatively over 290 thousand customers had become entitled to home-based senior care services as of March 31, 2026. Ping An's premium health and senior care communities had been unveiled in five cities as of March 31, 2026. Among them, Zhen City • Shanghai and Zhen City • Futian in Shenzhen have opened for business.

Ping An P&C achieved solid growth with consistently improving business quality. Ping An P&C's premium income rose 6.8% year on year to RMB90,951 million in the first three months of 2026. Premium income of non-auto insurance reached RMB37,514 million, up 19.5% year on year. Ping An P&C's insurance revenue increased 3.9% year on year to RMB84,334 million. Overall COR improved by 0.8 pps year on year to 95.8%. New energy vehicle insurance business continued to grow, with premium income climbing 16.1% year on year and underwriting profitability remaining stable.

Ping An adheres to the philosophies of long-term investing and liability matching for insurance funds investment. The Group's insurance funds investment portfolio achieved an unannualized net investment yield of 0.8%. Ping An's insurance funds investment portfolio grew 0.9% from the beginning of the year to about RMB6.55 trillion as of March 31, 2026.

Ping An Bank achieved growth in both revenue and profit, and maintained steady asset quality. Revenue and net profit rose 4.7% and 3.0% year on year to RMB35,277 million and RMB14,523 million respectively in the first three months of 2026. As of March 31, 2026, non-performing loan ratio was 1.05% and provision coverage ratio was 219.59%; core tier 1 capital adequacy ratio rose 0.15 pps from the beginning of the year to 9.51%. Retail assets under management rose 1.2% from the beginning of the year to RMB4,287,990 million as of March 31, 2026. Corporate loan balance rose 4.1% from the beginning of the year to RMB1,730,959 million as loans to areas including technology finance and manufacturing grew healthily.

Ping An Advances Health and Senior Care Strategy and Enhances Customer Experience through Service Innovation

Ping An delivers the most cost-effective health and senior care services by leveraging its unique ecosystem advantage of "acting for payers and integrating providers." It has built core payment competencies. In the first three months of 2026, Ping An realized over RMB47.3 billion in health insurance premium income, including RMB24.35 billion in medical insurance premium income, up 6.4% year on year. Ping An has empowered core financial business development via its health and senior care ecosystem. First-year premium per new policy of health care customers, home-based senior care customers, and premium senior care customers increased by 1.2 times, 5.9 times, and 28.8 times respectively in the first three months of 2026. Health and senior care services are rapidly becoming a key driver of Ping An's second growth curve. PKU Healthcare Group and Ping An Health (also known as Ping An Good Doctor) achieved RMB1,327 million and RMB1,159 million in revenue respectively in the first three months of 2026.

Ping An develops an "online, in-hospital, at-home and corporate" full-scenario service system. Online: AI Doctor, empowered by Ping An's proprietary AI large language models, was used by over 5.60 million persons in the first three months of 2026. In-hospital: as of March 31, 2026, Ping An had partnered with over 38 thousand domestic hospitals, including 100% of China's top 100 hospitals and 3A hospitals. At-home: cumulatively over 290 thousand customers had become entitled to home-based senior care services as of March 31, 2026, increasing by 50,000 from the beginning of the year. Corporate: Ping An's health and senior care services covered 165 thousand paying corporate clients as of March 31, 2026. Ping An's QR code payment service for offline medicine purchase by members of corporate health management programs covered 111 thousand pharmacies nationwide as of March 31, 2026.

Ping An has significantly upgraded its "Service Year" initiative to comprehensively improve customer experiences. Leveraging the opportunities of the 2026 "Service Year," Ping An has enhanced its two signature AI‑powered "Express Service" and "Global Emergency Assistance." Since the go-live of the "All in One" platform in October 2025, Ping An has launched an integrated user interface of its apps and "Express Service." Ping An provides its nearly 252 million customers with the financial industry's first AI Assistant that can complete transactions, facilitate loan applications, make claim payments and provide emergency support all through a single prompt, meeting customer needs via "one user interface, one-stop solutions." Moreover, Ping An upgraded its global emergency assistance services to enable "one-touch emergency response" under a "3A" (Anytime, Anywhere and Anything) philosophy. Ping An partnered with over 200,000 medical institutions and 600,000 high-quality service providers, offering 38 service items across 233 countries and regions worldwide to protect customer safety.

Ping An empowers finance with "AI in ALL." In April 2026, Ping An's "Medical Large Model 3.5" achieved the highest global score on HealthBench Hard, the authoritative medical AI benchmark released by OpenAI. Ping An's Financial Large Model ranked first overall on the authoritative CNFinBench leaderboard. Under the principle of "AI in ALL," Ping An enables financial business to improve experience, manage risks, cut costs, and promote sales. In respect of experience improvement, Ping An has created a new brand image of life insurance claim service with "111 Quick Claims" featuring one-sentence case reporting, one-click material uploading, and one-minute claim review. In the first three months of 2026, 59% of claims were settled via the quick claim service. In respect of risk management, Ping An P&C's claims savings via smart fraud detection grew 6.7% year on year to RMB3.65 billion in the first three months of 2026. In respect of cost cutting, the volume of services provided by Ping An's AI service representatives reached about 487 million times, accounting for 82% of Ping An's total customer service volume in the first three months of 2026. The AI code penetration rate reached 40%, effectively enhancing the efficiency of research and development staff. In respect of sales promotion, AI agents helped realize RMB30,442 million in sales in the first three months of 2026 by enabling demand analysis, personalized recommendation, sales pitches, and so on.

Ping An actively fulfills its social responsibilities, supporting green development and rural vitalization. Ping An's green insurance premium income was RMB19,119 million, and funding provided for rural industrial vitalization via "Ping An Rural Communities Support" totaled RMB16,930 million in the first three months of 2026.

Looking ahead, China's trajectory toward high-quality economic development remains unchanged. A series of government policies will continue to create new advantages and drivers for domestic demand growth and economic recovery. Ping An will always stay true to its original aspiration of serving the people through financial services and will remain steadfast in its strategic resolve. The Group will adhere to its business policy of "value growth, service innovation, technology enablement, and regulatory compliance," and advance its technology-enabled "integrated finance + health and senior care" dual-pronged strategy. By continuously upgrading its service offerings and consolidating core competitiveness, Ping An is firmly committed to advancing five key financial sectors—technology finance, green finance, inclusive finance, pension finance, and digital finance—and to striving for long-term, high-quality, and sustainable development.

The SIMPLE framework articulates Ping An's sustainability philosophy across six key dimensions:

• Sustainable – Long-term Stability and Growth: Leveraging its integrated financial services strategy, Ping An continues to support key sectors underpinning long-term economic development, aligning corporate value creation with macroeconomic growth. As of the end of 2025, the Group had deployed over RMB 10.88 trillion in funding to support the real economy. In 2025, sustainable insurance premium income reached RMB 730.8 billion, up 16.1% year-on-year. Responsible banking balances stood at approximately RMB 1.3 trillion, while responsible investment assets totaled RMB 1.0426 trillion, representing a 22.7% increase from the end of 2024.
  
  
• Inclusion – Inclusive Finance: Ping An continues to expand access to financial services and unlock the potential of long-tail markets. By the end of 2025, inclusive insurance generated RMB 179.723 billion in premium income, providing risk protection to nearly 2.93 million small and micro enterprises. Inclusive small and micro enterprise loan balances reached approximately RMB 484.5 billion, benefiting around 910,000 businesses.
  
  
• Mitigation – Risk Prevention and Loss Reduction: Ping An is transforming insurance from a post-event compensation mechanism into a proactive risk management solution, enhancing societal resilience. In personal and public safety, Ping An Global Emergency Assistance provides 38 services covering more than 100 emergency risk scenarios across home, outdoor, and overseas settings, with coverage spanning 233 countries and regions worldwide. Through its public safety initiative "Traffic Light", Ping An has donated over 10,000 traffic safety facilities across 31 provinces in China and upgraded more than 1,700 high-risk road sections, significantly reducing accident rates. In climate risk management, Ping An's proprietary EagleX System issued 10.57 billion risk alerts to 130 million customers in 2025, helping reduce losses by approximately RMB 707 million.
  
  
• People-oriented – Talent empowerment: Ping An is committed to building a diverse and inclusive workplace. In 2025, the Group and its subsidiaries provided more than 30,000 jobs, with total investment into employee training reaching RMB 885 million. To align long-term incentives with sustainable value creation, Ping An continued to optimize its Core Personnel Stock Ownership Plan and Long-term Service Plan. By the end of 2025, more than 109,000 employees had participated, establishing a robust long-term incentive and accountability mechanism.
  
  
• Low-carbon – Green Finance and Low-carbon Operations: Ping An advances green finance while accelerating its low-carbon transition. As of the end of 2025, green investments by insurance funds reached RMB 530.1 billion, representing a more than threefold year-on-year increase. Green loan balances totaled RMB 266.433 billion, up 12.2%, while green insurance premium income surged 30.5% to RMB 76.474 billion. Operationally, the Group continues to advance toward its 2030 operational carbon neutrality target, with carbon emissions falling by more than 16% year-on-year in 2025.
  
  
• Efficiency – Intelligent and Responsible Technology: Harnessing its leading technological capabilities, Ping An has built a collaborative ecosystem spanning finance, healthcare and senior care, while continuously strengthening its AI ethics governance framework. Ping An's AI-powered "Express Service" platform streamlines complex processes across multiple applications, enabling an AI assistant that allows users to complete tasks through a single, simple command. The service supports 251 million customers and approximately 90 million monthly active online users, significantly enhancing customer experience and engagement.

Ping An's long-standing commitment to sustainability continues to earn strong recognition from global capital markets. In 2025, Ping An received the MSCI ESG AAA rating, ranking third globally in the "Multi-line Insurance & Brokerage" category and maintaining its Asia-Pacific No.1 position for four consecutive years. In addition, in 2026, Ping An remains in S&P Global's Sustainability Yearbook (China Edition), becoming the only mainland Chinese insurance group to receive this recognition for four consecutive years.

Looking ahead, Ping An will continue to advance its "SIMPLE" ESG philosophy, underpinning its high-quality growth trajectory with sustainability and professional expertise to deliver long-term value for customers, employees, shareholders and society.

- End -

About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its over 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2025, Ping An had more than RMB13 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

This marks the fifth consecutive year that Ping An Bank has achieved an upgrade, bringing its rating from BBB to AAA. This achievement underscores the effective execution of the Group's ESG strategy and its commitment to sustainable development of its subsidiaries.

Ping An continues to advance its core "integrated finance + health and senior care" strategy while enhancing a structured and consistently applied ESG governance framework across the Group. According to the MSCI ESG Ratings report, Ping An Bank delivered strong performance across multiple key issues, including Consumer Financial Protection, Financing Environmental Impact, Human Capital Development, Privacy & Data Security, and Access to Finance, achieving scores materially above the industry average.

Supporting Financial Accessibility and Consumer Protection

In "Access to Finance," Ping An Bank achieved a score of 6.3, compared with an industry average of 3.8, reflecting its ongoing efforts to support small-and-medium sized enterprises and improve their access to financial services.

In "Consumer Financial Protection," the Bank also recorded a score of 6.3. In 2025, customer complaint volumes declined by 10.43% year-on-year, while the Bank reported a Net Promoter Score of 91.0%, reflecting continued improvements in customer service management.

Advancing Green Finance and Environmental Risk Management

In "Financing Environmental Impact," Ping An Bank recorded a score of 6.4, compared with an industry average of 3.9. As of 31 December 2025, the Bank's green loan balance reached approximately RMB 266.4 billion, representing a year-on-year increase of 12.2% and supporting the transition to a low-carbon economy.

Fostering Talent Development and Workplace Inclusivity

In "Human Capital Development," Ping An Bank achieved a score of 6.3, compared with an industry average of 5.2. MSCI cited the Bank's regular performance appraisal and feedback processes, its variable performance-based component to pay, and the frequency of employee satisfaction surveys as contributing factors to its assessment.

Strengthening Data Security and Safeguarding Governance Practices

In "Privacy & Data Security," a key area of focus across the global financial sector, Ping An Bank recorded scores materially above industry averages. The Bank achieved full scores of 10.0 in both its data protection programs covering suppliers and business partners and the scope of employee training on privacy and data security.

The Bank also recorded a score of 6.7 in "Corporate Behavior," reflecting performance above the industry average.

Outlook

Ping An is encouraged by Ping An Bank's MSCI ESG Ratings upgrade. The Group will remain customer-centric and continue to deepen its sustainable finance strategy through innovation, while further strengthening its governance and risk management framework. It will also continue to support the low carbon transition and social inclusion, creating long-term and sustainable value for customers, employees, shareholders, and society.

Ping An Bank stated that this upgrade represents important recognition from international capital markets of its long-term commitment to high quality and sustainable development. The Bank will continue to strengthen its ESG management framework and deliver high quality financial services that support coordinated economic, social, and environmental development.

About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its over 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2025, Ping An had more than RMB13 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025.

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

The upgrades reflect Ping An's continued focus on strengthening customer experience and safety through technology‑enabled services, as the Group deepens its "finance + services" business model.

Powered by AI, Express Service streamlines complex service processes across multiple apps and scenarios, providing customers with a single access point to complete transactions, financing, claims and urgent requests using one sentence. The service integrates online service processing with offline professional resources, including service outlets, hospitals, health institutions, car owner services and rescue providers.

Ping An also announced enhancements to its Global Emergency Assistance service. Supported by a global rescue network and guided by the 3A service philosophy of Anytime, Anywhere and Anything, the upgraded offering now includes 38 services covering more than 100 types of emergency risks across three major scenarios: at home, outdoors and overseas.

At the event, Michael Guo, Co‑CEO of Ping An Group, announced the launch of Service Year 2026 and outlined the strategic rationale behind the service upgrades. "Regardless of how complex financial services may be, the starting point and destination should always be the customer," Michael said. "By upgrading our services, we aim to reduce friction, strengthen protection and deliver more tangible value in customers' daily lives."

Responding to Evolving Customer Needs

Michael added that the latest service upgrades are based on Ping An's insights into three evolving customer needs: better service experience, greater safety protection and improved eldercare support.

As customers manage increasingly complex financial products across multiple accounts, convenience and efficiency have become critical. At the same time, greater population mobility and demographic aging have increased demand for safety and emergency assistance. Services tailored to the needs of an aging society, particularly in health, care and dignity, remain insufficient.

In response, Ping An introduced its "Three Ones" service framework: "one sentence to get things done" through Express Service, "one button for emergency response" through Global Emergency Assistance, and "lifelong dignity safeguarded" through a Life Dignity Protection Service currently under preparation.

In 2025, Ping An recorded approximately 90 million average monthly active online users, ranking among the highest‑traffic platforms in China's financial industry. The Group's Global Emergency Assistance network now covers 233 countries and regions, supporting customers in multiple overseas emergency incidents.

AI‑Enabled Service Execution

Ray Wang, Chief Technology Officer of Ping An Group, said Express Service reflects the evolution of AI from information tools into service execution platforms.

Developed for Ping An's 251 million customers, the AI assistant integrates more than 300 digital services, enabling it to understand customer intent, coordinate workflows and activate appropriate services. It also supports proactive service management by identifying process gaps and intervening early at key stages.

Wang said Ping An remains committed to consumer protection, including transparent and traceable algorithm governance, strong data security through privacy computing and multi‑layer encryption, and inclusive service design that supports customers of all age groups.

Strengthening Global Emergency Assistance

Shi Weiyu, General Manager of Ping An Life, introduced the upgraded Global Emergency Assistance service and its 3A framework.

Ping An operates a 24/7 global emergency assistance service center, enabling rapid response through the in‑app "SOS One‑Click Help" function and the "95511‑9" hotline. Its global network connects more than 200,000 medical institutions and 600,000 service providers, allowing rescue resources to be mobilized worldwide within an average of 20 minutes.

The service integrates smart devices and an intelligent platform to monitor risks, connect rescue, medical treatment, rehabilitation and claims processes, and help customers save time, effort and cost.

Global Emergency Assistance has already been integrated into product and customer benefit systems across several Ping An subsidiaries, with further expansion planned, including new offerings from Ping An Bank.

Looking Ahead

Ping An will continue to deepen its service‑driven strategy by upgrading Express Service, Global Emergency Assistance and the forthcoming Life Dignity Protection Service. Through these initiatives, the Group aims to translate customer needs into concrete service scenarios and strengthen its position as a provider of integrated financial, healthcare and senior care solutions.

About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its over 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2025, Ping An had more than RMB13 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

The latest CNFinBench evaluation included a range of models representing the forefront of global artificial intelligence (AI) capabilities, including GPT-4o and Claude Sonnet 4, as well as mainland Chinese open-source models such as DeepSeek-R1 (671B) and Qwen3-235B-A22B.

CNFinBench is an industry leading benchmark for evaluating financial LLM capabilities in Chinese mainland, jointly developed by Shanghai Artificial Intelligence Laboratory and leading authorities in the financial industry. It assesses models across five dimensions: financial expertise, business understanding and analysis, reasoning and computation, compliance and risk control, and application security.

In the latest evaluation, PingAnGPT‑Qwen3‑32B demonstrated outstanding performance across multiple core metrics, including financial factual reasoning and computation, financial knowledge Q&A, and financial compliance and risk control. The model showcased high numerical accuracy and rigorous logical reasoning, especially in application scenarios such as financial investment research and risk measurement. These strengths highlight its significant practical value and advantages in safety and controllability.

PingAnGPT-Qwen3-32B has been deployed across the Group and supports 97 real‑world business scenarios, including auto insurance claims, customer service, expense auditing, and intelligent call operations. The model continues to empower the business, driving greater efficiency and service quality.

Through strengthening its AI capabilities, accelerating model optimization and iteration, and deepening scenario‑based deployment, Ping An continues to translate technological strengths into tangible customer value. The Group remains committed to meeting the evolving customer needs by focusing on worry‑free, time‑saving, and cost‑efficient services through high‑quality, digital financial offerings.

About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its nearly 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2024, Ping An had more than RMB12 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025.

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

Ping An Global Emergency Assistance Service Center has been alerting customers to potential risks and distributed targeted risk analysis reports. To date, the Group has issued a total of 59 risk warnings, 23 risk analysis reports, and handled 52 customer inquiries. Notably, it facilitated the safe evacuation of two employees of corporate clients from high-risk areas in the Middle East within 24 hours.

Continued Support for Customers

Ping An remains vigilant in monitoring customers' situations in high-risk regions, ready to deploy global resources at a moment's notice to address any emergency needs and provide support to Mainland Chinese citizens in conflict zones.

On January 12, Ping An issued a high‑risk advisory and began providing timely alerts to customers in the Middle East. It carried out thorough risk assessments and prepared evacuation resources to ensure rapid support whenever needed.

The Group will continue to closely monitor developments in high-risk areas and ensure immediate responses to assistance requests. Whether you are a Ping An customer or not, help is available by calling the emergency hotline at 95511 (from overseas: +86 755 95511).

About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its nearly 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2024, Ping An had more than RMB12 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025.

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

HONG KONG and SHANGHAI, Jan. 26, 2026 /PRNewswire/ -- Ping An Insurance (Group) Company of China, Ltd. ("Ping An" or "the Group"; HKEX: 2318/82318; SSE: 601318) has once again been named China's most valuable insurance brand for the tenth consecutive year, according to Brand Finance's Global 500 2026 report released on January 21. Ping An's brand value reached USD 48.839 billion, growing 13% year-on-year. The Group ranked 32^nd globally, up three places from 2025, and 10^th among Chinese brands. This marks the tenth consecutive year that Ping An has been recognized as China's most valuable insurance brand. Brand Finance highlighted Ping An's strong operational resilience and long–term value creation despite a complex and evolving external environment.

Brand Finance's Global 500 2026 ranking evaluates more than 6,000 brands worldwide across multiple dimensions, including brand strength, financial performance, and future growth potential. This year, 68 Chinese companies were listed. The top ten Chinese brands include Douyin, State Grid Corporation of China, Industrial and Commercial Bank of China, China Construction Bank Corporation, Bank of China, Agricultural Bank of China, Moutai, Tencent, China Mobile, and Ping An.

Ping An continues to advance its dual-pronged strategy of "Integrated Finance + Healthcare and Senior Care", driving high–quality growth. As of September 30, 2025, the Group recorded operating revenue of RMB 901,668 million. Operating profit attributable to shareholders of the parent reached RMB 116,264 million, a 7.2% year–on–year increase, while net profit attributable to shareholders of the parent rose 11.5% year-on-year to RMB 132,856 million. By the end of September 2025, Ping An served nearly 250 million retail customers, equivalent to one in six of the Chinese population. The retention rate of customers served for five years or more reached 94.4%, reflecting deep and sustained trust in Ping An brand.

Technology-Enabled Growth 

Ping An's technology capabilities continue to expand, with databases containing 30 trillion bytes of data, covering nearly 250 million retail customers. The Group is deepening and broadening its application of technology across real–world scenarios, empowering its financial businesses to enhance customer experience, strengthen risk management, reduce costs, and promote sales. These advances provide a strong and resilient technological foundation to support the development of the Ping An brand.

• Improving experience: Ping An Life's "111 Quick Claims" model enabled 58% of claims to be settled instantly in the first three quarters of 2025.
• Managing risks: AI-powered tools enhanced Ping An's risk management capabilities. Its Property & Casualty Insurance's anti-fraud intelligent claims interception reduced losses by RMB 9.15 billion in the first three quarters of 2025.
• Cutting costs: Ping An's AI service representatives handled more than 1.292 billion service interactions, 80% of total customer service volume, in the first three quarters of 2025.
• Boosting sales: The smart "AI + Human" reinstatement task assignment system helped increase policy reinstatement by 23%, improving protection continuity for customers.

Commitment to Sustainability

Ping An actively fulfills its social responsibilities, supporting green development and rural revitalization. In the first three quarters of 2025, the Group recorded RMB 55,279 million in green insurance premium income and provided RMB 47,390 million in funding to support rural industrial development. Due to its outstanding sustainability performance, Ping An received an MSCI AAA ESG rating, ranking No. 1 in the Asia–Pacific region in the "Multi-Line Insurance & Brokerage Industry".

Looking ahead, Ping An stated that it will remain customer-oriented and continue deepening its technology-enabled "Integrated Finance + Healthcare and Senior Care" strategy. By strengthening core competitiveness through differentiated services, the Group aims to meet the evolving financial, healthcare, and senior care needs arising from economic and social development together with growing public expectations.

About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its nearly 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2024, Ping An had more than RMB12 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

The Hong Kong Corporate Governance & ESG Excellence Awards 2025 was co-organized by The Chamber of Hong Kong Listed Companies and the Centre for Corporate Governance and Financial Policy at Hong Kong Baptist University. It aims to commend listed companies that demonstrate outstanding performance in ESG (Environmental, Social, and Governance). The judge highly praised Ping An for formulating five-year goals for sustainability-related issues, deeply integrating ESG principles into its corporate strategy, and actively promoting green finance innovation and low-carbon operations, showcasing its corporate responsibility through concrete actions.

Sheng Ruisheng, Board Secretary of Ping An, commented, "We are truly honored to receive this recognition from The Chamber of Hong Kong Listed Companies once again. This award affirms Ping An's long-standing commitment to sustainable development. Looking ahead, Ping An will continue to improve its corporate governance and operational capabilities to create lasting, stable, and sustainable value for customers, employees, shareholders, and society."

Strong Corporate Governance and Steady Returns to Shareholders

Ping An, listed on both A and H shares, maintains rigorous corporate governance standards, aligning itself with international best practices to ensure lasting and stable operations. Its board is made up of experts from insurance, finance, law, accounting, and technology, bringing broad viewpoints to the table. ESG governance is now led at the board level, with full responsibility for ESG strategy entrusted to them and supported by the Group ESG and Sustainability Office. Key metrics like green finance and rural revitalization are part of executive performance reviews to guarantee the sustainability strategy is fully executed.

The Group places great importance on rewarding shareholders, with a dividend policy that is both stable and sustainable. Since going public, Ping An has returned over RMB 400 billion in dividends, growing payouts for 13 straight years. Over the past five years, the compound annual growth rate of cash dividends hit 4.3%, consistently delivering long-term value to investors.

Driving Green Finance and Climate Resilience Through Technology

Building on its integrated financial model, Ping An supports green development and industrial transformation through insurance, credit, investment, and other channels. By end of June 2025, Ping An's green investments totaled RMB 144.482 billion, green loan balances stood at RMB 251.746 billion, and green insurance premium income for the first three quarters reached RMB 55.279 billion.

Within its own operations, Ping An actively pursues carbon reduction innovations. In 2024, the company actively advanced energy-saving and carbon reduction initiatives, lowering total greenhouse gas emissions to 439,291 tons of CO₂ equivalent, an 8% drop year-on-year. Its self-developed employee carbon account platform, the first of its kind in China's insurance industry, digitizes employee low-carbon habits. By the end of 2024, it covered 180,000 staff members, recording 2.26 million low-carbon actions and cutting carbon emissions by 23,662 tons.

The Group also developed the AI- and big data-powered "EagleX" climate risk management system, which monitors climate and disaster risks in real-time to help clients spot threats early. In 2024, EagleX identified 3,619 high-risk disasters and sent out 10.5 billion disaster alerts via AI calls, app push notifications, and SMS, reaching 67 million clients and significantly reducing property and personal losses.

Committed to Social Responsibility, Supporting Rural Revitalization and Inclusive Finance

Ping An actively upholds its social responsibilities by driving rural revitalization through a variety of efforts in industry, education, and healthcare. By the end of 2024, the Group had built 119 "Ping An Hope Schools" across the country, provided vocational training to more than 20,000 rural teachers, and benefited over 300,000 rural students. The Group also organized medical teams in 2024 to offer free check-ups and health consultations to nearly 7,000 villagers, boosting community healthcare access. It invested over RMB 52 billion in industrial revitalization focused on modernizing rural industries and raising farmers' incomes.

In inclusive finance, Ping An P&C provided nearly 2.4 million micro and small businesses with comprehensive risk protection totaling more than RMB 220 trillion and processed over 900,000 claims, worth nearly RMB4 billion. Ping An Bank served 782,000 micro and small enterprise loan clients and issued nearly 260,000 debit cards to rural residents, significantly improving financial access for rural communities and vulnerable groups.

Looking forward, Ping An confirms that sustainable development is a core pillar of its long-term strategy. The Group will continue to deepen its "integrated finance + health and senior care" dual engines, driven by technology, enhance its ESG management system, and advance green finance, inclusive finance, and social responsibility efforts. This approach aims to create lasting and solid value for customers, employees, shareholders, and society while building a more resilient, inclusive, and efficient sustainable financial ecosystem.

About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its nearly 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2024, Ping An had more than RMB12 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025.

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

HONG KONG and SHANGHAI, Nov. 24, 2025 /PRNewswire/ -- Ping An Insurance (Group) Company of China, Ltd. ("Ping An" or "the Group", HKEX: 2318/82318; SSE: 601318) presented its biodiversity protection project, "Ancient Tree Guardian Action", at the 30th session of the Conference of the Parties (COP 30) to the United Nations Framework Convention on Climate Change (UNFCCC), held in Belém, Brazil. This initiative deeply integrates insurance coverage, technology, and social welfare to establish a sustainable protection system for ancient and notable trees in China, demonstrating the innovative efforts of a Chinese enterprise in tackling climate change and preserving biodiversity.

Innovative Approaches to Overcome Challenges in Ancient Tree Conservation

China harbors a rich heritage of ancient trees, with around 5.08 million specimens recognized for their ecological, historical, and scientific significance. These venerable trees, however, face serious threats from climate change, pest infestations, and insufficient maintenance funding. Since ancient trees are widely scattered and their value is difficult to quantify, insurance companies must dedicate extensive resources to individual inspections and ongoing monitoring. This demand places a heavy burden on underwriting capabilities, making it hard for traditional commercial insurance models to offer comprehensive protection.

To tackle this challenge, Ping An introduced an innovative "Insurance + Technology" model, integrating cutting-edge technologies such as big data, artificial intelligence, and the Internet of Things (IoT). This model combines assessments of ancient tree growth, geographical location, and historical risk data to enable multidimensional evaluation. Building on this, Ping An launched Guangdong's first ancient-tree insurance in 2023, creating a full-chain model "pre-disaster prevention, in-disaster emergency response, and post-disaster compensation" mechanism. As of October 2025, the project has provided over RMB 700 million (approximately USD 98 million) in risk protection for more than 55,000 ancient and notable trees nationwide.

Shifting From Post-Disaster Compensation to Pre-Disaster Prevention through Technology-Enabled Protection

The application of technology is a key characteristic of Ping An's ancient tree protection program. Ping An uses IoT, environmental sensors, and wireless communications to monitor crucial indicators such as soil moisture, air quality, and tree health, 24/7. All data is uploaded to the cloud in real time, where an intelligent management system enables visualization and dynamic alerts, providing caretakers with precise, science-based guidance for tree maintenance.

Ping An has also developed its proprietary "EagleX" system, which integrates remote sensing, meteorological monitoring, big data, and AI analytics to track extreme weather, floods, typhoons, and other natural hazards in real time. The system issues timely alerts when major risks are detected, extending insurance services from post-disaster compensation to pre-disaster prevention and significantly reducing the likelihood of damage to ancient trees.

Empowering Communities and Fostering Green Economic Growth Through Public Initiatives

Beyond providing financial security, Ping An actively engages in a range of public welfare activities, including educational programs on ancient trees and photography exhibitions, to raise public awareness of biodiversity conservation. In 2025, Ping An launched an eco-tourism campaign titled "Travel with Ancient Trees," creating distinctive tourism routes centered on ancient trees. This initiative was promoted to 250 million registered users through Ping An's "Auto Owner" app. While spreading ecological knowledge, the campaign also stimulates the growth of local green economies.

Promoting Biodiversity Conservation Through Green Finance

Ping An's "Ancient Tree Guardian Action" forms a vital part of its green finance strategy. In addition to safeguarding ancient trees, Ping An provides insurance coverage for carbon-sequestering ecosystems, including forests, grasslands, wetlands, and marine environments. By the end of 2024, Ping An's Carbon Sink Insurance had expanded to cover 18 provinces and municipalities nationwide, providing robust financial backing for ecological preservation.

In recent years, the Group has expanded both the depth and breadth of its green finance initiatives, advancing coordinated efforts across green insurance, banking, and investment. As of June 30, 2025, Ping An's green investments totaled RMB 144.482 billion (approximately USD 20 billion), green loan balances reached RMB 251.746 billion (around USD 35.3 billion), and premium income from green insurance for the first three quarters amounted to RMB 55.279 billion (about USD 7.7 billion).

Looking ahead, Chen Yao, General Manager of the Brand Department at Ping An Group, stated: "Ping An will persist in promoting innovation within green finance. The Group aims to create a wider range of green insurance and investment products, collaborating with international partners to support sustainable development and the preservation of our environment."

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About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its nearly 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2024, Ping An had more than RMB12 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025.

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

HONG KONG and SHANGHAI, Nov. 12, 2025 /PRNewswire/ -- Ping An Insurance (Group) Company of China, Ltd. ("Ping An" or "the Group", HKEX: 2318/82318; SSE: 601318) today announced the official opening of its first self-operated hospital in Shenzhen – Shenzhen Beiyi Rehabilitation Hospital ("the Hospital"). Operated by PKU Healthcare Group, a subsidiary of Ping An, the Hospital is committed to delivering comprehensive rehabilitation services to residents of the Greater Bay Area, covering a spectrum from acute and critical rehabilitation to chronic home care. It is projected to serve up to 100,000 patients annually.

Michael Guo, Co-CEO of Ping An, stated that the opening of the Hospital underscores Ping An's active engagement with the national "Healthy China" initiative and marks a key milestone in the Group's "health and senior care" strategy. The Hospital enhances the standard of rehabilitation care in Shenzhen and strengthens the integrated "insurance + rehabilitation + senior care" model. In collaboration with PKUCare Rehabilitation Hospital, it creates a north-south synergy, providing integrated health and senior care services to clients across Shenzhen and the Greater Bay Area.

Yougang Zhu, Chairman of PKU Healthcare Group and Chairman & CEO of Ping An Health Insurance, highlighted that the Hospital will focus on smart technologies as a core driver, incorporating advanced technology into diagnosis, service delivery, and management. With a family-centered service approach, the Hospital aims to establish an efficient, precise, and future-oriented intelligent rehabilitation platform.

Six Core Rehabilitation Specialties, AI-Empowered Intelligent Rehabilitation Platform

As one of the core cities in the Greater Bay Area, Shenzhen is experiencing a growing demand for high-quality rehabilitation care, yet such resources remain limited. The Hospital leverages PKU Healthcare Group's century-long medical expertise and is staffed by a team of leading rehabilitation specialists covering six key specialties: neurology, orthopedics and joints, pediatrics, geriatrics, spinal cord injury, and pain management.

Backed by years of technological innovation from Ping An and PKU Healthcare Group, the Hospital introduces an "AI + precision rehabilitation" service model, featuring intelligent rehabilitation equipment such as exoskeleton robots and 3D posture and gait analysis systems throughout the rehabilitation process.

Innovative "Insurance + Rehabilitation + Senior Care" Model, Advancing the "Integrated Finance + Health and Senior Care" Strategy

The Hospital will collaborate closely with Ping An's insurance, health care, and senior care businesses to develop an innovative "insurance + rehabilitation + senior care" model, supporting the Group's "integrated finance + health and senior care" strategy.

The Hospital is connected to Ping An Health Insurance's high-end direct payment system, enabling customers to experience a "seamless in-hospital payment". It also plans to integrate with the national medical insurance payment platforms and international commercial insurance, facilitating convenient, barrier-free claims processing for patients from Chinese mainland, Hong Kong, Macau, and abroad. Furthermore, the Hospital works in close cooperation with the "Ping An Zhen Yi Nian" experience center to provide integrated care services spanning "in-hospital, post-hospital, community and home." In the future, the expertise and operational experience gained from running Shenzhen Beiyi Rehabilitation Hospital will help support Ping An's home-based senior care services, contributing to the continuous improvement and high-quality development of Ping An's senior care offerings.

By the end of September 2025, Ping An had established partnerships with over 37,000 hospitals in China, more than 107,000 health management institutions, and nearly 241,000 pharmacies. Its flagship self-operated PKU Healthcare Group comprises six general hospitals, 14 health management centers, and two specialized rehabilitation hospitals. Ping An served nearly 250 million individual customers, with 63% benefiting from its health and senior care ecosystem. In the first three quarters of 2025, over 16 million Ping An Life customers accessed health management services.

The Shenzhen Beiyi Rehabilitation Hospital represents a significant advancement in building a high-quality medical service system and marks another milestone in the Group's health and senior care ecosystem across the Greater Bay Area. As a flagship self-operated entity within Ping An's health and senior care framework, the Hospital will integrate leading medical resources, deploy advanced technologies, and innovate service models to deliver enhanced rehabilitation services to residents of Shenzhen and the surrounding area.

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About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its nearly 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2024, Ping An had more than RMB12 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025.

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

Ping An Rewarded MSCI AAA ESG Rating, Setting the Insurance Industry Benchmark in Asia-Pacific for Four Years Running

HONG KONG and SHANGHAI, Nov. 3, 2025 /PRNewswire/ -- Ping An Insurance (Group) Company of China, Ltd. ("Ping An" or "the Group", HKEX: 2318/82318; SSE: 601318) has been upgraded to the highest global ESG rating of AAA for 2025 by MSCI, a leading provider of critical decision support tools and services for the global investment community. This achievement reflects Ping An's exceptional performance in responsible investment, green finance, and sustainable development, enabling the Group to maintain its leading position in the Asia-Pacific region's "Multi-Line Insurance & Brokerage Industry" for four consecutive years. The rating underscores Ping An's continued leadership and commitment within the global ESG landscape.

According to the MSCI rating report, Ping An leads the industry in six key areas: Human Capital Development, Privacy & Data Security, Access to Finance, Financing Environmental Impact, Responsible Investment, and Corporate Behavior.

Leveraging Integrated Financial Strengths to Expand Inclusive Financial Services

In 2025, Ping An introduced the "Policy Statement on Financial Inclusion (2025)", reaffirming its commitment to utilizing its comprehensive financial platform to enhance both the accessibility and quality of inclusive financial services. By the end of June 2025, Ping An Bank supported 972,900 micro and small enterprise loan customers, with the outstanding balance of inclusive loans reaching RMB 499.524 billion. During the first half of 2025, Ping An Property & Casualty delivered RMB 189 billion in risk protection to 1.61 million micro and small enterprises, providing robust support for social welfare.

Advancing Green Finance Initiatives to Drive Low-Carbon Industrial Transformation

Ping An approaches green finance as a comprehensive, systematic endeavor, leveraging insurance, credit, and investment to facilitate green development and support the transition to low-carbon industries. By the end of June 2025, Ping An's insurance fund allocated to green investments reached RMB 144.482 billion, while green loan balances amounted to RMB 251.746 billion. Ping An's green insurance premium income amounted to RMB 55.279 billion in the first nine months of 2025, actively supporting China's objectives of achieving "peak carbon" emission by 2030 and "carbon neutral" by 2060.

Integrating ESG Factors into Investment Processes and Ongoing Policy Enhancement

As the first domestic asset owner to sign the UN Principles for Responsible Investment (PRI), Ping An has comprehensively incorporated ESG factors into the entire investment decision-making process of its insurance funds. In 2025, the Group updated its "Policy Statement on Responsible Investment of Ping An Group (2025)" further refining exclusion lists and exit mechanisms, enhancing information disclosure and stakeholder communication, and continuously strengthening its responsible investment capabilities. By the end of June 2025, Ping An's responsible investment of insurance fund reached RMB 1,017.407 billion, including RMB 144.482 billion in green investments, RMB 858.085 billion in social investments, and RMB 14.84 billion in inclusive investments.

Enhancing Information Security Management and Safeguarding Customer Data Privacy

In 2025, Ping An revised its "Policy Statement on Information Security (2025)" and "Policy Statement on Privacy Protection (2025)", further strengthening its systems for protecting customer privacy and information security. In 2024, the Group and its member companies conducted 67 security emergency drills, covering 11 emergency scenarios, such as ransomware incidents, anti-DDoS (distributed denial-of-service) attacks and phishing emails. It carried out database backup recovery drills and cross-regional joint disaster recovery exercises. These initiatives have significantly improved the organization's emergency response capabilities for information security.

Commitment to Employee Development, Diversity, Inclusion, and Health & Safety

Ping An is dedicated to fostering employee growth and professional advancement. In 2024, the Group invested RMB 956 million in training initiatives, resulting in an average of more than 49 training hours per employee. In 2025, Ping An issued the "Policy Statement on Occupational Health and Safety (2025)" and updated the "Statement on Employee Rights (2025)" , reaffirming its commitment to diversity, equity, inclusion, and the well-being of its workforce. By the end of 2024, female represented 51% of Ping An's employees and 36% of senior management, underscoring the Group's progress in promoting gender equality and cultivating a diverse leadership team.

Sustained Leadership in Sustainable Development and Building a Resilient Financial Ecosystem

In addition to the Group's overall rating upgrade, its member companies - Ping An Good Doctor, Ping An Bank, and Lufax have each attained AA MSCI ESG ratings, underscoring their exceptional performance in sustainable development across various business segments.

Sustainable development remains a core, long-term strategy for Ping An and serves as the foundation for maximizing enduring value. As a leader in China's ESG landscape, Ping An is dedicated to embedding sustainability within its corporate strategy, establishing a rigorous and professional ESG management system, maintaining a transparent governance framework, and implementing ESG principles across all areas of operation. Moving forward, Ping An will continue to deepen its technology-enabled "integrated finance + health and senior care" dual-pronged strategy, to create stable, and sustainable value for customers, employees, shareholders, and society, while fostering a more resilient, inclusive, and efficient sustainable financial ecosystem.

About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its nearly 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2024, Ping An had more than RMB12 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

HONG KONG, SHANGHAI, Oct. 28, 2025 /PRNewswire/ -- Ping An Insurance (Group) Company of China, Ltd. (hereafter "Ping An", the "Company", or the "Group", HKEX: 2318 / 82318; SSE: 601318) today announced its results for the nine months ended September 30, 2025.

Despite a complex, fluid external environment, China's economy achieved steady progress amid overall stability as domestic demand potential was unleashed and development resilience was enhanced in the first nine months of 2025. Ping An focused on core financial businesses and strengthened the insurance protection function to serve the real economy. Advancing the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, Ping An remained customer-needs oriented, pursued high-quality development, and achieved significant improvements in overall business results.

In the first nine months of 2025, operating profit attributable to shareholders of the parent company grew 7.2% year on year to RMB116,264 million. Operating profit attributable to shareholders of the parent company grew 15.2% year on year in the third quarter of 2025. Despite the financial treatment of non-recurring items, including one-off transactions related to Ping An Good Doctor, Autohome, and Ping An HealthKonnect, as well as the revaluation on the conversion value of the convertible bonds issued by the Company, net profit attributable to shareholders of the parent company was RMB132,856 million, up 11.5% year on year in the first nine months of 2025, and surged 45.4% year on year in the third quarter of 2025. As of September 30, 2025, the Group's equity attributable to shareholders of the parent company amounted to RMB986,406 million, representing a 6.2% increase from the beginning of the year after dividends, demonstrating the resilience of the balance sheet, robust profitability, and sustainable dividend-paying capability. In the first nine months of 2025, revenue amounted to RMB901,668 million, up 4.6% year on year.

High-quality development yielded notable results. In the first nine months of 2025, Life & Health's new business value ("NBV") increased 46.2% year on year; NBV per agent increased 29.9% year on year; bancassurance channel NBV surged 170.9% year on year. Insurance funds investment performance improved significantly. Ping An's insurance funds investment portfolio achieved an unannualized comprehensive investment yield of 5.4% in the first nine months of 2025, up 1.0 pps year on year.

1.  Overall Business Results Significantly Improved; Life & Health NBV Robustly Increased 46.2% YoY.

Life & Health business sustained growth with high-quality multi-channel development. In the first nine months of 2025, Life & Health's NBV increased 46.2% year on year to RMB35,724 million, and NBV margin based on annualized new premium rose 9.0 pps year on year. Ping An Life consistently deepened the transformation and built multi-channel professional sales capabilities. In respect of the agency channel, Ping An Life built a team development framework that prioritizes the cultivation, recruitment and fostering of high-quality agents. Agency channel NBV grew 23.3% year on year in the first nine months of 2025, driven by a 29.9% year-on-year increase in NBV per agent. In respect of the bancassurance channel, Ping An Life developed high-quality channels, expanded high-quality teams, and improved product competitiveness. Bancassurance channel NBV surged 170.9% year on year in the first nine months of 2025. In respect of the community finance channel, Ping An Life adopted a farmer-like approach of focusing on retained customers, and made consistent breakthroughs in customer development as the overall persistency ratio of retained customers improved by 0.6 pps year on year in the first nine months of 2025. Bancassurance, community finance and other channels contributed 35.1% of Ping An Life's NBV in the first nine months of 2025.

Under a customer-centric philosophy, Ping An Life advanced "insurance + service" strategy. In respect of insurance products, Ping An Life launched and upgraded flagship wealth management, pension and protection insurance products. Moreover, Ping An Life launched "An Yi Zun Xiang," a participating annuity product featuring dual insureds and new "e Sheng Bao" medical insurance products for high-end, mid-range and basic customer segments to meet diverse demands. In respect of services, Ping An focused on building capabilities in health care, home-based senior care and premium senior care services. Ping An Life provided over 16 million customers with health management services in the first nine months of 2025, which were widely welcomed by customers. Ping An's home-based senior care services covered 85 cities nationwide, and nearly 240,000 customers were entitled to the home-based senior care services as of September 30, 2025. Ping An unveiled a total of six premium health and senior care communities, which are currently in operation or under construction, in five cities as of September 30, 2025. A community in Shanghai named "ZHEN CITY•Shanghai" has opened for business, and another in Shenzhen is scheduled to start a soft opening by the end of 2025.

Ping An P&C achieved solid growth with consistently improving business quality. Ping An P&C's premium income rose 7.1% year on year to RMB256,247 million in the first nine months of 2025. Overall combined ratio improved by 0.8 pps year on year to 97.0%. Focusing on its core responsibilities and businesses, Ping An P&C strengthened innovation-driven development. Premium income of auto insurance and non-auto insurance reached RMB166,116 million and RMB90,131 million respectively, up 3.5% and 14.3% year on year respectively. Through building a full-scenario, end-to-end customer service system to deliver "worry-free, time-saving, and money-saving" experience, Ping An P&C boosted insurance revenue by 3.0% year on year to RMB253,444 million. Operating profit climbed 8.3% year on year to RMB15,143 million.

Insurance funds investment performance improved significantly. The Company adheres to the philosophies of long-term investing and liability matching for insurance funds investment. The insurance funds investment portfolio achieved an unannualized comprehensive investment yield of 5.4%, up by 1.0 pps year on year, and an unannualized net investment yield of 2.8% in the first nine months of 2025. The insurance funds investment portfolio grew 11.9% from the beginning of the year to over RMB6.41 trillion as of September 30, 2025. Ping An proactively managed interest rate fluctuations and actively allocated to interest rate bonds when rates were high, keeping a good match between costs, incomes and durations. While keeping risks under control, the Company fully seized market opportunities and increased allocation to equities to outperform markets with robust long-term investment returns. Ping An also actively increased investment in high-quality alternative assets and the real economy to diversify the sources of assets and incomes.

Ping An Bank maintained steady business performance and asset quality. Ping An Bank's revenue and net profit totaled RMB100,668 million and RMB38,339 million respectively in the first nine months of 2025. Ping An Bank kept overall asset quality stable by consistently strengthening risk management. Non-performing loan ratio dropped by 0.01 pps from the beginning of the year to 1.05% as of September 30, 2025. Provision coverage ratio was 229.60% and deviation of loans more than 60 days overdue was 0.77 as of September 30, 2025. Core tier 1 capital adequacy ratio rose 0.40 pps from the beginning of the year to 9.52% as of September 30, 2025. Ping An Bank strengthened asset quality control and management, and enhanced non-performing asset recovery and disposal, reducing impairment losses on credit and other assets by 18.8% year on year to RMB25,989 million. Corporate loan balance rose 5.1% from the beginning of the year to RMB1,688,561 million as of September 30, 2025 as Ping An Bank stepped up support for the real economy.

Integrated finance-enabled core competitive moat and steadily improving customer development efficiency. Ping An's retail customers increased 2.9% from the beginning of the year to nearly 250 million as of September 30, 2025. There were 26.28 million new customers in the first nine months of 2025, up 6.8% year on year. Contracts per customer increased 0.7% from the beginning of the year to 2.94. Ping An achieved high retail customer retention rates. The retention rate of customers holding four or more contracts within the Group was 97.5% as of September 30, 2025, 12.8 pps higher than that of those holding only one contract. The retention rate of customers served by Ping An for five or more years was 94.4% as of September 30, 2025, 41.0 pps higher than that of first-year customers.

2.  Advancing the Health and Senior Care Strategy, with Leading AI Capabilities Empowering High-Quality Development

Ping An's health and senior care ecosystem enabled its core financial businesses though differentiated "Product + Service" offerings. Ping An achieved nearly RMB127 billion in health insurance premium income for the first nine months of 2025, including nearly RMB58.8 billion from medical insurance, up 2.6% year on year. Nearly 63% of Ping An's nearly 250 million retail customers were entitled to services benefits in the health and senior care ecosystem as of September 30, 2025. They held approximately 3.38 contracts and about RMB63,400 in assets under management ("AUM") per capita, 1.6 times and 4.0 times those held by retail customers not entitled to these service benefits respectively. Customers entitled to service benefits in the health and senior care ecosystem contributed nearly 70% of Ping An Life's NBV in the first nine months of 2025.

Ping An made significant progress in both retail and corporate customer development by effectively integrating insurance with health and senior care services. Ping An's health and senior care ecosystem had over 87,000 paying corporate clients as of September 30, 2025. Over 16 million of Ping An Life's customers used health management services in the first nine months of 2025. In respect of proprietary flagships, PKU Healthcare Group's revenue grew steadily to nearly RMB4.1 billion in the first nine months of 2025, driven by its robust operations. Peking University International Hospital consistently strengthened discipline development, streamlined operations management, and comprehensively improved patient services. The hospital's revenue amounted to RMB1.94 billion and outpatient visits exceeded 970,000 in the first nine months of 2025. In respect of partner networks, Ping An provides an "online, in-store, in-home and in-company" service network by integrating domestic and overseas premium resources. Ping An had about 50,000 in-house and contracted external doctors in China as of September 30, 2025. Ping An partnered with over 37,000 hospitals (including all top 100 hospitals and 3A hospitals), over 107,000 health management institutions and nearly 241,000 pharmacies (over 35% of all pharmacies) in China as of September 30, 2025. Overseas, Ping An partnered with over 1,300 medical institutions in 35 countries across the world as of September 30, 2025.

Ping An built leading AI capabilities to accelerate the development of its ecosystems. Ping An has constructed an artificial intelligence moat based on massive data and tech companies pursuing technology development and application. The Group ranks among the top in the world by its massive data which serves as the core foundation for AI-driven value creation. Ping An uses its massive data to train large AI models. The Group's databases have accumulated 30 trillion bytes of data covering nearly 250 million retail customers. Ping An has accumulated over 3.2 trillion high-quality tokens, approximately 310,000 hours of labeled speeches, and over 7.5 billion images. Ping An enables financial businesses to improve experience, manage risks, cut costs and promote sales by consistently deepening and expanding scenario-oriented AI applications.

In improving experience, by leveraging breakthrough AI technologies including multimodal perception and intelligent reasoning, 89% of Ping An P&C's policies sold via the auto dealer channel can be intelligently issued within one minute on average. Ping An P&C applied the technology to end-to-end automatic non-auto insurance claim settlement. With the technology, 63% of personal injury claims were settled automatically within as little as 51 seconds. Leveraging cutting-edge technologies including AI-powered robotics, smart recognition cameras, and AI-powered claim review, Ping An has created a new brand image of life insurance claim service with "111 Quick Claims" featuring one-sentence case reporting, one-click material uploading, and one minute claim review. In the first nine months of 2025, 58% of claims were settled via the quick claim service. In managing risks, AI enables Ping An's insurance business lines to enhance risk management capabilities. Ping An P&C's claims savings via smart fraud detection totaled RMB9.15 billion in the first nine months of 2025. In cutting costs, the volume of services provided by Ping An's AI service representatives reached over 1,292 million times, accounting for 80% of Ping An's total customer service volume in the first nine months of 2025. Ping An actively promoted the application of AI coding tools, achieving an AI coding rate of 10% and enabling higher efficiency of R&D staff. In promoting sales, AI agents assisted sales of RMB99,074 million in the first nine months of 2025 by enabling demand analysis, personalized recommendation, sales pitches, and so on. Ping An built a smart "AI + human" reinstatement task assignment system. As a result, Ping An reinstated 23% more policies, effectively renewing coverage for customers.

Ping An actively fulfilled its social responsibilities, supporting green development and rural vitalization. Ping An's green insurance premium income amounted to RMB55,279 million and funds provided for rural industrial vitalization via "Ping An Rural Communities Support" totaled RMB47,390 million in the first nine months of 2025.

Prospects of Future Development

Looking ahead, China's "14th Five-Year Plan" is nearing its conclusion, and a new journey under the "15th Five-Year Plan" is about to begin. China's economy is on solid foundations, demonstrating advantages in many areas, strong resilience, and great potential. The conditions and underlying trends supporting long-term growth remain unchanged. Ping An will continue to implement its business policy of "focusing on core businesses, boosting revenue and cutting costs, advancing reform and innovation, and preventing risks". The Company will consistently advance its technology-enabled "integrated finance + health and senior care" dual-pronged strategy, promote comprehensive digital transformation and the value proposition of "worry-free, time-saving, and money-saving" services, and steadily improve operations and management to drive robust business growth. In doing so, Ping An aims to create long-term, stable, and sustainable value for its clients, employees, shareholders, and society.

This achievement marks a significant advancement for Ping An Bank, which has risen from "BB" to "AA" over the past five years. The upgrade underscores the Bank's leadership in ESG within the global banking sector and highlights the successful execution of the Group's ESG strategy and commitment to advancing the sustainable development of its subsidiaries.

MSCI ESG Ratings are among the world's most recognized ESG assessment systems, widely acknowledged by global institutional investors and frequently used in investment decision-making. The latest rating report notes Ping An Bank's significant progress in consumer protection and human capital development, as well as its industry-leading performance in areas such as consumer financial protection, financing environmental impact, and privacy & data security.

Leading Sustainable Development with Group's Guidance

Ping An has made sustainable development a core component of its corporate strategy, establishing itself as a ESG leader in China. The Group's comprehensive ESG governance framework ensures that ESG principles are integrated across all business operations. In 2024, the Group's MSCI ESG rating was elevated to "AA", maintaining its leadership in the "Multi-Line Insurance & Brokerage Industry" in Asia-Pacific region for three consecutive years.

Ping An Bank's Key Achievements 

1. Advancing Green Finance:
   Ping An Bank is dedicated to advancing the Group's green finance strategy by offering a diverse range of products, including green loans, green bonds, and carbon finance instruments, to support seven priory sectors: energy efficiency and carbon reduction, environmental protection, resource recycling, and low-carbon transition, ecological restoration, green infrastructure, and sustainable services. By the end of June 2025, the Bank's green loan balance reached RMB 251.746 billion.
2. Enhancing Data Security: 
   In 2024, the Bank strengthened its data security framework, conducting 50 emergency drills and extensive training on data protection, workplace safety, and personal information security. Employees received an average of 35 hours of training, significantly improving security awareness and capabilities.
3. Investing in Employee Development: 
   Committed to providing a comprehensive and well-structured training system, Ping An Bank invested RMB 88.44 million in nearly 8,000 training sessions in 2024, with employees averaging 92 hours of training each. By the end of 2024, female employees represented 55.5% of the workforce, reflecting the Bank's dedication to diversity and inclusion.
4. Protecting Consumer Rights: 
   Consumer rights protection is a top priority, overseen by the Bank's Board of Directors. In 2024, the Bank provided comprehensive training across more than 1,000 branches and implemented an efficient complaint-handling system, effectively safeguarding consumer rights. In 2024, the number of customer complaints decreased by 12% year-on-year, with a 100% resolution rate and steadily improving customer satisfaction. 
5. Expanding Inclusive Finance: 
   Ping An Bank continues to expand its inclusive financial services, focusing on micro, small, and medium-sized enterprises (MSMEs). By the end of June 2025, the Bank's MSME loan portfolio grew to RMB 499.524 billion, serving over 970,000 customers. In the first half of 2025, the Bank issued RMB 133.917 billion in new MSME loans, a 33.6% increase year-over-year, providing vital financial support to small businesses.

Outlook

Ping An will remain customer-centric and continue to deepen its technology-driven "integrated finance + health and senior care" dual-driver strategy. The Group will further enhance its governance and risk management framework, actively promote green and low-carbon development, and create long-term, stable value for customers, employees, shareholders, and society. Under the Group's guidance, Ping An Bank will further strengthen its ESG initiatives and deliver high-quality financial services that foster harmony between economic growth, societal well-being, and environmental sustainability.

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About Ping An Group

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-driven "integrated finance + health and senior care" strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its nearly 247 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2024, Ping An had more than RMB12 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025 and 47th in the Fortune Global 500 list in 2025.

For more information, please visit www.group.pingan.com and follow us on LinkedIn - PING AN.