NASDAQ:NICE

NICE Applauded by Frost & Sullivan for Optimizing Contact Center Efficiency, Reliability, and Flexibility with Its Comprehensive Workforce Management Suite

NICE's workforce management solution maximizes agent flexibility, delivers quality customer experience, reduces operational costs, enhances overall customer loyalty, and improves agent productivity. SAN ANTONIO, June 2, 2022 /PRNewswire/ -- Recently, Frost & Sullivan assessed theIndia workforce ...

2022-06-02 20:00 2225

Due to Strong Demand, NICE Expands Investment in Japan, creating a New Customer Experience Standard with CXone

HOBOKEN, N.J., May 12, 2021 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced the expansion of its operations inJapan, spearheading the launch of CXone. The industry's leading Contact Center as a Service (CCaaS) platform, NICE CXone will be supported by a dedicated Japanese support and services...

2021-05-12 14:00 6291

NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences

HOBOKEN, N.J., April 27, 2021 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) has selected NICE Real-Time Authentication (RTA) to enhance call security, prevent fraud and improve customer experiences. VPBank's adoption of NICE's se...

2021-04-27 15:00 2875

NICE inContact CXone Recognized by Frost & Sullivan for Contact Center Innovation in Europe, Australia

SALT LAKE CITY, Utah, Feb. 26, 2021 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that NICE inContact has been given the Best Practices Award for the 2020 Australia Cloud Contact Center Growth Excellence Frost Radar Awards, as well as the 2020 European Contact Center as Service Competitive ...

2021-02-26 07:00 5374

Fusion BPO Selects NICE Workforce Management in the Cloud to Drive Efficiency Gains and Boost Customer as well as Employee Engagement

HOBOKEN, N.J., Feb. 10, 2021 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that itsWorkforce Management  (WFM) solution in the cloud has been selected by Fusion BPO to improve efficiency and empower increased employee performance. Fusion B...

2021-02-10 21:37 6674

NICE First to Achieve Microsoft Teams Certification for Unified Communications Recording, Enabling Digital Transformation of Financial Services Organizations

HOBOKEN, N.J., Oct. 29, 2020 /PRNewswire/ -- NICE (NASDAQ: NICE), a leading provider of financial communication compliance solutions, today announced that its NICE Trading Recording System (NTR)

2020-10-29 22:21 7969

NICE inContact CXone Delivers Best-In-Class Contact Center Capabilities to Ergon Energy Retail

SALT LAKE CITY, Sept. 15, 2020 /PRNewswire/ -- NICE inContact , a NICE business (Nasdaq: NICE), today announced thatErgon Energy Retail , a subsidiary of Australia-based Energy Queensland Limited, has chosen NICE inContact CXone as it...

2020-09-15 12:00 14771

NICE Introduces NEVA@home to Drive Immediate Impact on Service Excellence for Work at Home Employees

HOBOKEN, N.J., May 20, 2020 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced the launch of NEVA@home , helping organizations make it easy for their employees to provide continued service excellence even when working remotely. Additionally, NICE has ...

2020-05-20 08:15 8051

NICE inContact Provides Australia and New Zealand Customers New Enhanced Customer Service and Business Continuity Capabilities During COVID-19 Outbreak

SYDNEY, March 16, 2020 /PRNewswire/ -- NICE inContact (Nasdaq: NICE) today announced expanded support forAustralia and New Zealand contact centres to eliminate potential disruptions during the current COVID-19 outbreak. NICE inContact is providing a free work-from-home module for users of theNICE...

2020-03-16 05:00 5688

NICE Achieves the Highest and Furthest Overall Position in Gartner's Magic Quadrant for Workforce Engagement Management for Fourth Consecutive Year

HOBOKEN, N.J., Feb, 25, 2020 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced its recognition as a Leader in Gartner's Magic Quadrant for Workforce Engagement Management[1] report for the fourth consecutive year. NICE is positioned again this year with the highest position on the 'Completeness...

2020-02-25 13:26 5933

NICE Launches ASEAN User Group, Accelerating Knowledge Sharing

HOBOKEN, N.J., Feb. 4, 2020 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced the launch of its ASEAN (Association of Southeast Asian Nations) User Group, with more than 120 members representing 70 organizations registered.NICE User Group

2020-02-04 18:56 11294

Asia Pacific Telecom Co. Ltd Uncovers Insight into Customer Journey With NICE Nexidia Analytics

HOBOKEN, N.J., Jan. 30, 2020 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced Asia Pacific Telecom Co. Ltd. (APTG) has implemented NICE Nexidia Analytics to improve customer satisfaction. Seeking a solution that would improve efficiency and determine the root cause for repeat calls, APTG chose...

2020-01-30 08:15 3135

Leading Telecom Transforms Customer Experience with NICE Robotic Process Automation

HOBOKEN, N.J., Dec. 11, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that a leading multinational telecommunications corporation has introduced NICE Robotic Process Automation (RPA) across its pan-India operations as part of a post-merger consolidation. The advanced automation soluti...

2019-12-11 09:46 6058

NICE Nexidia Speech Analytics Provides Hakuhodo DY Holdings Inc. with Innovative Technology to Personalize Customer Experience

HOBOKEN, N.J., Sept. 17, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE) is announcing that Hakuhodo DY Holdings Inc., a world leading marketing services company, has become the first marketing services company inJapan to implement NICE Nexidia Analytics. Seeking technology to analyze interactions an...

2019-09-17 06:00 3043

NICE Announces CX Excellence Award Winners at Interactions Sydney 2019, Applauding Innovation and Exceptional Service

SYDNEY, Sept. 11, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE)  brought Interactions Sydney 2019 to a close byhonouring the winners of its CX Excellence Awards 2019. NICE presented accolades to three organisations that excelled in the delivery of service and adopted innovation to ensure superior cust...

2019-09-11 13:34 12947

NICE Kicks-Off 2019 CX Excellence Awards Program for Australia and New Zealand

HOBOKEN, N.J., Aug. 13, 2019 /PRNewswire/ -- NICE today announced launch of the 2019 CX Excellence Awards program, honoring customers inAustralia and New Zealand (ANZ) for driving creative, innovative customer interactions based on its solutions. The awards will be announced at the Interactions S...

2019-08-13 18:48 7924

NICE Named Leader in Real Time Authentication and Fraud Prevention by Top Analyst Firm

HOBOKEN, N.J., July 22, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that it has been recognized as a Leader in authentication, voice biometrics and fraud prevention by Opus Research. NICE Real-Time Authentication (RTA) stood out among 13 vendors for innovation in the breadth of its o...

2019-07-22 22:06 10124

Domestic Bank in Vietnam Chooses NICE Real-Time Authentication to Help Protect Customers from Fraud Attempts

HOBOKEN, N.J., March 14, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that a market leading innovative bank will be the first domestic bank inVietnam to use NICE voice biometrics. The bank chose NICE Real-Time Authentication (RTA) and fraud prevention to further secure banking in thei...

2019-03-14 08:15 3389

Frost & Sullivan Commends NICE's Holistic Customer Interaction Solutions for the North American Contact Center Market

NICE makes the most of current technologies to future-proof customers' businesses SANTA CLARA, Calif., June 20, 2017 /PRNewswire/ -- Based on its recent analysis of the contact centers market, Frost & Sullivan recognizes NICE with the 2017 North America Frost & Sullivan Award for Product Line St...

2017-06-20 20:00 5293

Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market

SANTA CLARA, California, Jan. 4, 2017 /PRNewswire/ -- Based on its recent analysis of the hosted/cloud automatic call distribution (ACD) and workforce optimization (WFO) market, Frost & Sullivan recognizes inContact with the 2016 North American Frost & Sullivan Award for Market Leadership in the ...

2017-01-04 20:00 2266

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