Asian Shared Services Leveraging Digital Disruption and Automation to Leapfrog the Maturity Curve

SINGAPORE, Aug. 28, 2017 /PRNewswire/ -- Global and regional shared services leaders and practitioners will be gathering at the 20th Asian Shared Services and Outsourcing Week from 21-22 November 2017 at the Sands Expo and Convention Centre in Singapore to debate and discuss the future of Asian shared services in an increasingly automated and digital environment.

Shared Services Week Asia Birthday
Shared Services Week Asia Birthday

"This year, we wanted to bring global GBS and SSCs leaders based out of the USA, Europe and Asia to benchmark and debate what a changing environment means for Asia. In order to remain competitive in this changing landscape, Asian SSCs can no longer adopt the tried-and-tested mantra of 'learning quickly' and playing catch-up, but are now showing signs of being able to deliver exceeding value - perhaps lessons that the rest of the world can also learn from", comments Joshua Lim, Director of SSON Asia.

To ensure a well-rounded macro discussion on the state of the industry, the show will feature cross-industry GBS and SSC leaders including Paul Bartley, Director, Global Shared Services, Becton Dickinson, Marcel Angst, EVP, Global Operations, Swarovski, Dheeraj Popli, Director, GBS, Asia Pacific, JLL, Jorge Gilling, CEO, Global Business Services, AIG Malaysia and Heiko Nitsche, CEO, Mercedes Benz Group Services, Philippines.

Complementing this international speaker line up over the two days are MNC and Asian-based perspectives from Coca Cola, LarfargeHolcim, Shell, ANZ, Microsoft, Siemens, Schlumberger, Vodafone, RBC, Solvay, Lenovo, British American Tobacco, ABB, Pfizer, DHL, Fonterra and more.

With the theme of accelerating up the maturity curve and delivering value in an increasingly automated environment, the Asian SSO Week not only takes a hard look at the macro state of the industry, but deep dives into the specific challenges that businesses face based on where they sit on the shared services maturity curve.

"While transitioning to GBS, robotics and intelligent automation, Centres of Excellence and data analytics are critical topics for mature shared services in Asia, we wanted to also ensure that we delivered relevant and timely content for newly emerging shared services centres and mid-maturity players. As such, we have tailor-made key takeaways for our clients and customized our content breakdown based on their needs and intelligence derived from data analytics," adds Lim.

Data analytics has also proved a powerful tool in consolidating Asian SSO Week's position as Asia's largest meeting point for the shared services and outsourcing industry. Combining structured and unstructured data sources from end user practitioners, the SSON Analytics team ensures that they provide timely market intelligence to participants of the Week, providing real-time statistics for topics on SSO delivery models, location selection, regional wage arbitrages and intelligent automation vendor information and capabilities.

With digital technology and automation taking the shared services industry by storm over a year ago, concerns about the scalability and true value of intelligent automation has come to the forefront; 33% of RPA pilot projects have proven unsuccessful and have not met desired outcomes. Addressing practical lessons and concerns are leading intelligent automation stakeholders including AntWorks, Workfusion, UI Path, Vodafone, ANZ, Ericsson and Dell EMC sharing their user case studies.

Set over two days, and combined with pre-and post-conference workshop and site visits, the 20th Asian Shared Services and Outsourcing Week is set to deliver over 400 practitioners this year, with over 40 speakers.

For further information, contact Sue A. at or call +65 6722 9388.

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Source: Shared Services and Outsourcing Network (SSON)