Greater choice and convenience for e-tailers and shoppers in Malaysia with the launch of DHL eCommerce ServicePoints

2017-11-30 10:00 2159

- New DHL ServicePoint footprint to make it considerably easier for sellers to send a parcel and for shoppers to collect an order

- DHL eCommerce positive about e-commerce growth in Malaysia, plans to expand the ServicePoint network aggressively over the coming months

KUALA LUMPUR, Malaysia, Nov. 30, 2017 /PRNewswire/ -- DHL eCommerce, a division of the world's leading logistics company, Deutsche Post DHL Group, has launched a network of 350 ServicePoints in Malaysia to enable greater choice and convenience for e-tailers and online shoppers. The company plans to rapidly expand the network to over 1,000 ServicePoints across Malaysia over the coming months.

DHL ServicePoints make delivery simple with easy booking, convenient drop off and nationwide delivery in Malaysia
DHL ServicePoints make delivery simple with easy booking, convenient drop off and nationwide delivery in Malaysia


E-tailers in Malaysia can now easily deposit their parcels at the conveniently located outlets and deliver them to their shoppers nationwide across Malaysia. These same retail locations will also serve as collection points for shoppers to pick up their orders at their own convenience.

"Malaysia has one of the most developed B2C e-commerce sectors in Southeast Asia, with on time deliveries and convenience considered to be especially important for shoppers[1]. Since the launch of our domestic delivery network in Malaysia, we will continue to launch new services to offer greater convenience for e-tailers and shoppers in Malaysia," said Gerard Sta Maria, Acting Managing Director, DHL eCommerce Malaysia. "The rapid roll-out of our ServicePoint network provides e-tailers access to DHL's quality domestic delivery service, and parcel drop-off locations closer to residences and offices. Shoppers will also have more choices in their delivery pick-up locations."

E-tailers can simply register with DHL eCommerce, deposit parcels at their preferred ServicePoints which are equipped with state of the art technology, and have them processed within seconds -- a much needed convenience for many in Malaysia. Shipment confirmation will be sent via SMS or email; shipment tracking, cash on delivery and shipment insurance services are also available.

SMEs and sellers on marketplaces to benefit

Small business need easy solutions to ensure stringent quality standards and customer satisfaction while maintaining growth in their business. With approximately 900,000 SMEs in Malaysia making up 97% of business establishments in the country[2], DHL eCommerce enables these businesses with convenient and effective solutions to quickly deliver their products to their customers which is crucial in growing their e-commerce business. 

Through a joint partnership between DHL eCommerce and selected marketplaces in Malaysia, sellers on these marketplaces can now easily drop off their parcels at selected ServicePoints or,  request for pick up.  "There are over 80 million visits a month on top B2C marketplaces[3] and all research tells us that both the seller and shopper want more convenience and choice. A 'one-size-fit-all' approach just doesn't work. As such, we will continue to  offer more ServicePoints and make accessing the rapidly growing online segment easier and simpler," adds Sta Maria.

DHL eCommerce plans to quickly expand the network with more outlets and payment options, providing greater convenience and a truly integrated service for sellers, further supporting the incredibly fast growing Malaysian e-commerce market.

DHL eCommerce is part of Deutsche Post DHL Group. In Malaysia, DHL has been present since 1973 with its other divisions DHL Express, DHL Global Forwarding and DHL Supply Chain. The Group helps e-commerce merchants in Malaysia with a full suite of logistics services: premium international shipping from DHL Express, nationwide domestic delivery from DHL eCommerce, fulfillment solutions through DHL Supply Chain; and air/sea/road freight solutions from DHL Global Forwarding.

For more information on DHL eCommerce ServicePoints, visit:

For more information on DHL eCommerce Domestic Delivery, visit:

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DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 350,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as "The logistics company for the world".

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 57 billion euros in 2016.

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Source: DHL eCommerce