Bright Pattern continues growth in all regions with record bookings for four consecutive quarters, adding new enterprise customers and innovative SMBs from all industries
SOUTH SAN FRANCISCO, Calif., April 14, 2021 /PRNewswire/ -- Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today its record results for new cloud bookings growth, new customers, and technology innovations. Highlights include record bookings growth for every quarter during the last 12 months, including an increase of over 150% growth for Q1 2021 over the prior fiscal year.
New Customer Acquisition
Innovative companies continue to trust Bright Pattern to deliver effortless and personalized omnichannel customer service. New customers include leading startups, midsize companies, large enterprises, and BPOs in North America, Latin America, Europe, and the Asia Pacific.
New logo wins in the quarter include:
"As customers transition from traditional voice to an omnichannel experience, most of our new wins are omnichannel deployments with many involving innovative digital channels like social messengers," noted Michael McCloskey, CEO of Bright Pattern. "Our growth has been led by both international partners and direct sales in the US, and with shorter sales cycles and much larger seat counts. Our growth rate is now among the highest in the industry as we continue to expand our routes to market in 2021."
New Technology Leadership
The amount that Bright Pattern's R&D spends as a percentage of revenue is the highest in the industry, and in Q1 2021, Bright Pattern released several innovative features to empower remote employees, expand digital channels, improve internal corporate communications, and bring subject matter experts working outside of the contact center into customer conversations.
About Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies. To make customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact center solution is used globally in over 26 countries.