Collinson makes further investments in airport scale-ups to deliver its vision for a redefined airport experience

2019-07-19 09:00 2825

LONDON, July 19, 2019 /PRNewswire/ -- Collinson, a global leader in customer benefits and loyalty, today announced a significant investment in French start-up Inflyter, the pre-eminent airport retail and duty free ordering platform. Collinson also announced further investment in Grab, the leading airport e-commerce platform.

Inflyter, the airport retail and duty free ordering platform, provides mobile order-ahead capabilities for duty free goods, allowing travellers to browse and buy items ahead of travelling, saving time and ensuring availability of their desired products. This revolutionary service connects into duty free merchant catalogues at airports around the world, allowing consumers to shop and pay for their purchases in-app and collect with ease with several options outbound and on return. Inflyter has a number of other features to help retailers increase turnover and boost ancillary revenue for airports and airlines. It also delivers an improved experience and convenience for travellers through the airport.

Recent research articles point to an increasing consumer trend to pre-plan and ideally pre-purchase goods ahead of arriving at the airport1, especially amongst younger and Asian travellers.

Collinson sees this as a key investment to fast-track innovation for its own core products, including the world's leading airport experiences programme, Priority Pass. It also hopes to create an incubator to drive joint R&D in the airport arena with this highly innovative start-up.

The Inflyter investment coincides with a further tranche of Collinson investment in Grab, the airport e-commerce platform. Grab works with a rapidly growing number of airport operators and concession partners to deliver seamless airport take-out ordering, either in Grab's proprietary app, or built into airline or airport apps, with several major airlines and airports already key clients. This speeds up the shopping and dining process for consumers and increases basket value for concession partners.

Both investments form part of Collinson's multi-million-dollar commitment to redefine the airport experience for passengers, following news of significant investment in India and the US to fuel additional growth of Priority Pass. Collinson's vision is to make each journey more intelligent, personalised, enjoyable and profitable. This not only benefits the traveller but airport operators, retailers and service providers, as well as those that use the airport experience to build customer loyalty, such as payment networks and banks.

As it is doing with Grab, Collinson will help accelerate Inflyter's development by enabling it to leverage Collinson's global footprint, expertise and relationships to expand to new clients and markets. In addition to its financial investment, Collinson will take a seat on Inflyter's Board.

Colin Evans, Founder and Chairman of Collinson, comments: "The travel retail business is experiencing tremendous change as it comes to grips with the increasingly digital passenger behaviour and their rapidly changing demands, such as pre-ordering and personalised experiences. Inflyter is a perfect fit for a growing need to engage passengers earlier in the journey, better understand their desires and to deliver when and how is convenient for them.

"This latest investment, in addition to the deepening relationship with Grab, means we can make the most of the fantastic talent in these young enterprises as part of our ongoing vision to create a joined-up passenger journey. For both Inflyter and Grab, we offer the ability to continue to innovate as a scale-up, taking advantage of their size and nimbleness, and provide access to the support of a US$1 billion turn-over business with close relationships with airlines, airports and financial services partners."

Wassim Saade, Founder and CEO of Inflyter, adds: "After working for two years with the support of some great French institutions and organisations including Ecole Polytechnique, Agoranov and BpiFrance, this new investment from Collinson marks our first round of direct investment with a partner that could not be better aligned with our strategic direction. With Collinson's support and Colin's direct involvement in our business, we are very excited to take the investment and scale at pace to keep up with the demand from Collinson itself, as well as airport operators, retailers and concessions."

While headquartered in France, Inflyter has set up offices in London to lead its R&D and main operations.

About Collinson:

Collinson is a global leader in customer benefits and loyalty. We deliver exceptional travel, assistance and insurance products that differentiate value propositions, and loyalty solutions that win deeper, more valuable customer relationships.

Our customer benefits products include the world's leading airport experiences programme, Priority Pass, as well as travel insurance, identity assistance, flight delay, international health and travel risk management solutions. Our loyalty expertise uniquely combines strategy, award-winning technology and programme management to create greater engagement and experiences for our clients' customers.

For over 30 years, we've been chosen by the world's leading payment networks, 1,400+ banks, 90+ airlines and 20+ hotel groups to craft customer experiences that win competitive edge. This enables them to acquire, engage and retain the most profitable, but most demanding customers. Our clients include Air France KLM, Asia Miles, British Airways, Cathay Pacific, InterContinental Hotels Group, Qatar Airways and Radisson Hotel Group.

About Inflyter:

French start-up Inflyter is the pre-eminent airport retail and duty-free ordering platform. The mobile app for travellers brings together the complete travel environment, regardless of the airline flown or airport visited. From flight-related information to transportation and airport services, duty-free retail offers and inMiles, Inflyter's brand-new loyalty programme, the platform helps to bring a seamless travel experience for passengers. Of significance to the regular traveller is the ability to pre-purchase duty-free goods at the airport, providing a seamless experience while ensuring desired goods are available.

Inflyter creates a network model to benefit airports, airport retailers and travellers alike. It creates additional turnover for retailers, and boosts ancillary revenue for airports and airlines, improving the profitability of pre-flight services.

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Source: Collinson