KUALA LUMPUR, Malaysia, Oct. 30, 2018 /PRNewswire/ -- Ron Kaufman needs no introduction to the CX community and the Global No.1 Ranked Customer Service Guru will be at the Customer Experience (CX) Summit 2018 in Kuala Lumpur to deliver the keynote address on 14-15 November. Ron is expected to deliver his highly-charged Leadership Keynote.
Organized by Contact Centre Association of Malaysia (CCAM), the CX Summit series in Kuala Lumpur matures into its 4th edition and has a growing following from the Asia Pacific region as the best from the CX community come together to hear the latest thought-leadership and exchange best practices. With Kuala Lumpur being a very welcoming and hospitable destination to many; the Summit has enjoyed tremendous support since its inception in 2015 as it's also a perfect time for most to initiative work plans for the new year.
This year, along with Ron, the Summit features a 5-star line-up of Scott Friedman, Manoj Menon, Leza Parker, Andy Cranshaw, George Aveling, Sandra De Zoysa and many more. Themed "Connecting The Connected", this year's content covers broad strokes of CX Best Practices, Digitalization and People & Culture as well as in-depth case studies on transformation stories. Some of the best global brands are represented in these discussions and case studies; including brands from telecoms, banking & financial services, retail, airlines, e-commerce, hospitality, research, consulting, global business services and many more.
The Summit promises to provide the latest of presentations, showcase and discussions that will benefit users & practitioners in CX, Marketing, Technology and Customer Service. The organizers have also worked with high reputed partners to distribute the exclusive Global CX Benchmarking Report 2018 (by Dimension Data) and the Digital IQ study (by PwC) as a special allocation for the CX Summit delegates. This year will also see the "Meeting of Minds" workshop return to join newly branded initiatives like "CX Connections" and "CX Best" that is specifically designed for the audience to benefit from the latest insights within the customer experience space.
Delegate passes are priced at the best levels in this region, at RM1,888.00 / USD488.00
For more information, visit www.cxsummit.com.my.
For media enquiries: Secretariat office: +603-7874-5580 ; Vigneswaran Sivalingam: +6012-3000274
PR Newswire is the News Release Distribution Partner of CX Summit 2018.
