The company has edged out competition by its steadfast focus on providing products with unparalleled quality for specific end-user applications
MOUNTAIN VIEW, Calif., Oct. 25, 2012 /PRNewswire/ -- Based on its recent analysis of the biometrics market, Frost & Sullivan recognizes Cross Match Technologies with the 2012 North American Frost & Sullivan Award for Customer Value Enhancement. There is a growing need for biometric tools for civil, defense, and local law enforcement, and Cross Match addresses these needs with ease. The company offers exceptional customer service, superior product quality, and vast industry expertise, ultimately delivering unrivaled value for the markets it serves.
Cross Match's offerings include a wide range of biometric solutions employed to capture and process the unique physiological characteristics of individuals to verify their identities. With more than 5,000 customers worldwide and over 250,000 products deployed in more than 80 countries, the company has established a strong global presence and impressive brand recognition.
"Cross Match's unique technological depth and expertise has enabled it to deliver advanced biometric solutions for the most challenging technological and security issues in law enforcement, border control, military, and homeland security in North America," noted Frost & Sullivan Research Analyst Raman Monga. "The company clearly differentiates itself through focus on high-end forensic quality, certified products, best-in-class customer service, and product innovation."
Cross Match's flagship products, the Guardian® 10-print scanner and SEEK® multimodal handheld, are industry-leading biometric solutions that have been widely accepted by various government programs and the U.S. Department of Defense (DoD). SEEK captures facial images, flat and rolled fingerprints, as well as iris scans, and can match captured biometrics against an onboard watchlist of 120,000 individuals. It provides superior value for military intelligence and defense, law enforcement, and homeland security, especially immigration. With technology mobilization a key trend, the need for mobility and reduction in size of certified, compliant devices will help maintain SEEK's leadership position in the industry.
Continued research and development is the key to Cross Match's success. The company launched a server-based application platform, WEBS™, in August with the introduction of an browser-based enrollment module with integrated transaction management, and its next generation Guardian and Guardian IP ten-print scanners debuted in September. Enhancements to the company's live scan management system (LSMS) add Quick Search, which will speed up the search process and save valuable time in the criminal booking process. Cross Match also constantly collaborates with organizations to enhance its service offerings and strengthen its market position. Additionally, its focus on compatibility with existing infrastructures has enabled it to offer the most cost-effective solution, which is another key reason its technologies have achieved wide adoption.
"With the global trend toward digitization and electronic fingerprints, Cross Match has been proactive in reaching out to agencies and entities in emerging regions that are interested in digitizing their archives," added Monga. "The company's products fit nicely in both mature and emerging markets that are looking to modernize their national ID law enforcement for border control applications."
Overall, the fact that Cross Match's systems and services have gained wide acceptance around the world serves as a testament to how well the company is perceived. In recognition, Frost & Sullivan is pleased to present the company with the 2012 Customer Value Enhancement Award in the North American biometrics market.
Each year, this award is presented to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Cross Match Technologies
Cross Match Technologies, Inc. is a leading innovator and provider of biometric identity management solutions to governments, law enforcement agencies, and businesses around the world. Solutions are based on the capture and processing of the unique physical characteristics of individuals to establish and verify their identities for a wide range of standard and custom applications designed to meet customer requirements.
Offerings include software, hardware, and related services addressing multiple biometric technologies. Solutions support wireless mobile or stationary applications and encompass fingerprint, palm, full-hand, and iris scanners; facial recognition systems; secure document readers; backend systems; custom software; and related professional services.
For more information visit www.crossmatch.com.
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