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Daimler Financial Services Shapes Digital Footprint in Africa and Asia Pacific Region

2013-09-25 09:14 1591

SINGAPORE, Sept. 25, 2013 /PRNewswire/ --

  • New Customer Online System enables customers to access contractual information at their convenience
  • Industry-leading finance and insurance calculator creates full transparency on finance and insurance rates
  • With over 42,000 downloads so far, Android and iOS users take advantage of full mobile App coverage in Africa & Asia Pacific region

Daimler Financial Services Africa & Asia Pacific (DFS AAP) is expanding its digital footprint across the region for potential and existing customers. "We are working at full speed to continuously deliver digital solutions for our customers and dealers," said Richard Howard, President & CEO of DFS AAP and Member of the Board of Management Daimler Financial Services AG.  He continued, "We are focused on being number one in customer and dealer satisfaction. Providing customers with an intuitive, interactive digital experience is fundamental to that aim."

For existing customers, DFS is introducing a new Customer Online System (COS), which is currently available in Singapore, Malaysia, Thailand & Taiwan. Aimed at enhancing the customer interaction experience, the COS portal is specially designed to provide customers with easy-to-use tools that enable them to manage their automotive financing from anywhere at any time. 

For potential customers, DFS has developed an industry-leading finance and insurance calculator.  To date, customers across five markets (Malaysia, Mainland China, Hong Kong, Singapore & India) can use the mobile device-friendly calculators to easily browse vehicles of their choice and find out the monthly finance and insurance cost -- all from the comfort of their homes.  The finance and insurance calculator will be available in all 12 markets (Mainland China, Japan, Australia, South Africa, India, Singapore, Malaysia, Thailand, Hong Kong, Taiwan, South Korea and New Zealand) by the end of 2013.

Additionally, DFS AAP became the first captive financial services provider to offer full mobile App coverage across all 12 markets. The myMBFS App is available on the two most dominant operating systems, iOS and Android, in each market.  With a total of 24 Apps, users across the region can now locate the nearest Mercedes-Benz dealer, contact a customer service representative, customize their monthly payment plans and view current promotions from Daimler Financial Services (DFS).  The myMBFS App has been downloaded over 42,000 times since its launch in November 2012.

Further information from Daimler is available at: www.media.daimler.com, www.daimler.com and www.daimler-financialservices.com

Source: Daimler