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Empowered Care: DocDoc Announces Six-Month Anniversary of Its Free Appointment-By-Phone Concierge Service

2013-03-18 09:57

SINGAPORE, March 18, 2013 /PRNewswire/ -- DocDoc Pte. Ltd. (, Asia's leading medical specialist appointment portal, has announced the six-month anniversary of its popular Appointment-By-Phone concierge service. The service has been delivering quality healthcare assistance by phone to patients since September 2012.

The service, the first of its kind to roll out simultaneously in Singapore and South Korea, meets the diverse customer service needs of active, on-the-go Asian healthcare patients by providing a convenient way to:

  1. Find the right doctor or dentist by phone
  2. Get matched by location, medical specialty, or rating
  3. Get assistance from experienced support staff, 24 hours a day
  4. Book an appointment and receive e-reminder messages
  5. Receive this value-added service for free!

To utilize DocDoc's concierge service, English and Chinese-speaking consumers simply dial the Singapore hotline at 6684 8880 (+65-6684-8880 Intl). Korean-speaking consumers dial the Korean hotline at 070 4632 6637 (+82-70-4632-6637 Intl). By doing so, a customer care professional will handle everything from searching DocDoc's database for the right doctor or dentist to booking an appointment in real-time. DocDoc's Appointment-By-Phone concierge service is entirely free for callers and is available in English, Chinese and Korean.

As Singapore and South Korea's largest healthcare portal, DocDoc ( also offers a superior website and mobile app experience. Since DocDoc is the only medical appointment booking portal that is available in five languages: English, Simplified Chinese, Korean, Vietnamese and Bahasa Malaysian -- DocDoc is able to provide localized medical tourism information and support services for patients throughout the Asia-Pacific region, including countries such as India, Vietnam, Malaysia, Indonesia, Australia, Taiwan, mainland China, Brunei, Hong Kong, Philippines, Singapore, South Korea and Thailand.

DocDoc's Appointment-By-Phone concierge service is the fastest and most convenient way for patients to find the right doctor or medical clinic without needing to access a website or mobile app. Oftentimes, DocDoc can even surface hard-to-find, last minute patient cancellations so that patients can see their doctor faster.

"Before the act of healing comes the act of caring. And connecting. That's what we do," said Grace Park, co-founder and CEO at DocDoc. "Delivering first-rate customer service is how we live up to our operating promise of superior patient care, be it online or over the phone. DocDoc's Appointment-By-Phone concierge service has been a big part of our success to date in Singapore and South Korea, a feature that will no doubt be emulated by other businesses whose level of service has not kept pace with consumer demand."

Medical professionals throughout Asia have applauded DocDoc's focus on the customer -- there are already over 29,000 doctor profiles listed on the DocDoc platform -- firmly establishing DocDoc as the largest and most comprehensive patient-booking platform in Asia. Additionally, DocDoc has over 1,300 key opinion-leading physicians who provide real-time appointment availability on its platform. Not too shabby for an online healthcare company that's a little over seven months old.

About DocDoc

DocDoc is the fastest and most convenient way for patients to find the right doctor and book an appointment online in Singapore and South Korea. DocDoc solves an age-old business problem, efficiently filling a doctor's appointment book with new and returning patients. Patients can easily look for doctors by searching through doctor profiles on our website, and once they find the right physician, they can view the time slots the doctor has available and then make an appointment. The company's website and mobile site, its telephone concierge service, as well as its mobile app for iPhone, are free for patients. DocDoc's investors include influential business leaders, doctors, and venture capitalists from Asia and Silicon Valley, including Mr Koh Boon Hwee (former Chairman of DBS bank, Singtel, and Singapore Airlines), 500 Startups (leading Silicon Valley VC led by Dave McClure, formerly with PayPal and Facebook), and Jungle Ventures (a Singaporean VC, backed by the Singapore Government's NRF program).

For more information about DocDoc, please contact:
Jon Samsel, CMO, DocDoc
T: +65-6684-8880

Source: DocDoc Pte. Ltd.
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