Frost & Sullivan Recognizes Teleperformance Colombia for Green Excellence in the Latin American Contact Center Outsourcing Market

Frost & Sullivan
2012-12-10 21:00 823

The company has built a LEED-category center and encourages employees to go green

MOUNTAIN VIEW, Calif., Dec. 10, 2012 /PRNewswire/ -- Based on its recent research on the contact center outsourcing market, Frost & Sullivan presents Teleperformance with the 2012 Latin America Frost & Sullivan Green Excellence Award. This Award is for the design, construction, and operation of its Leadership in Energy and Environmental Design (LEED)-category CONNECTA contact center site in Bogota, Colombia. LEED Rating Systems are developed through an open, consensus-based process led by LEED Committees. The systems are used by architects, real estate professionals, facility managers, engineers, interior designers, landscape architects, construction managers, lenders and government officials. The Teleperformance CONNECTA site is 100% complete. 

Teleperformance CEO, Daniel Julien, has challenged employees to focus on making the firm  "the undisputed green contact center company." "The leadership team at Teleperformance has made a pledge to sustainability – going green and staying green – and believes that it is crucial to establishing the company's image in the marketplace, workplace and community," noted Frost & Sullivan Principal Analyst, Michael DeSalles.

Construction of Teleperformance's Colombia CONNECTA green building site was spearheaded by Juan Rodrigo, Chief Operating Officer and Omar Ladino, Chief Information Officer of Teleperformance Colombia. This green building has been so successful, that the company is expanding its efforts. On December of this year, Teleperformance already started operations in Building B in the CONNECTA complex. This building will apply for the same LEED certification process.  CONNECTA is also qualified as a transit-oriented development (TOD); conveniently located next to a major public rail transportation hub - the Transmilenio Main station. "This is important for Teleperformance employees, who are among the over 1.5 million people who use Transmilenio every day to commute to work," adds DeSalles.

Using energy saving illumination technology, state of the art air conditioning units and natural lighting, CONNECTA is saving 28% of the energy used in its buildings. Using low consumption toilets and efficient faucets to control water consumption along with rain and residual water recirculation and treatment, CONNECTA is saving 45% on its water costs. "All future Teleperformance Colombia buildings will incorporate a robust set of green strategies including green roofs, energy efficient lighting, natural ventilation systems, recycling facilities, rainwater harvesting, low water consumption toilets and efficient faucets, facades that optimize natural light, and designs with thermal and acoustic insulation," says Gabriel Toscana, Teleperformance Sustainability Senior Global Advisor. Teleperformance provides green awareness and recognition programs for all of its new hires, current employees and management.  

In recognition of its commitment to corporate social responsibility and construction of its CONNECTA facility Teleperformance is named the recipient of the 2012 Latin America Frost & Sullivan Award for Green Excellence in contact center outsourcing. Each year, Frost & Sullivan presents this award to a company that has demonstrated excellence in developing and offering innovative product, service, or technology solutions that address the concerns of climate change. The award recognizes the company's inordinate efforts and focus on advancing the cause of long-term sustainability.

Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About Teleperformance

Teleperformance, the worldwide leading provider of outstanding customer experience at every single opportunity, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection operations. In 2011, the Teleperformance Group achieved €2.13 billion revenues (US$2.955 billion - average exchange rate at December 31, 2011: €1 = US$1.39).

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Source: Frost & Sullivan