Standard Chartered Bank the first to introduce the systems in the archipelago
JAKARTA, Indonesia, Nov. 10, 2011 /PRNewswire-Asia/ -- Standard Chartered Bank (SCB) Indonesia launched a new audio-based ATM for the visually impaired in Jakarta last week, the first of its kind in Southeast Asia using ATM technology from Wincor Nixdorf, a global provider of innovative IT solutions and services to retail banks and retailers.
Named the "Talking ATM", the audio navigation system guides customers through the procedures of how to perform basic transactions after a debit or ATM card is inserted into Wincor Nixdorf's self-service systems which could be found at various locations in Indonesia. The service is to coincide with the bank's corporate social responsibility programme, known as 'Seeing is Believing', which in the past has funded free cataract surgery and eyeglass distribution across the country.
Once a customer inserts an audio headset into the Wincor Nixdorf system, the talking ATM is triggered and audio instructions, such as which buttons to press on the pin paid, are relayed. An option to hide the screen during transactions is given as an added layer of security for the visually impaired.
SCB wants to widen its customer service to make it as inclusive as possible to a wide variety of stakeholders in the archipelago. The initial services on offer at the ATM are cash withdrawals, check balance enquiries and the ability to change PIN numbers. The talking ATM service is available 24 hours daily.
"This was a great opportunity for Wincor Nixdorf and SCB to work together using ATM touch points to support the visually impaired with day-to-day banking transactions that many of us take for granted," said Nugraha Santosa, Managing Director, Wincor Nixdorf Indonesia.
About Wincor Nixdorf
Wincor Nixdorf is one of the world's leading providers of innovative IT solutions and services to retail banks and retailers. The company is headquartered in Paderborn, Germany, and is publicly traded on the Frankfurt Securities & Stock Exchange. The company has a global presence in more than 100 countries. For more information, please visit: www.wincor-nixdorf.com
Media Contact:
Matthew Kovac
+65-6740-2452
Matthew.kovac@wincor-nixdorf.com
