SINGAPORE, June 8, 2012 /PRNewswire-Asia/ -- For the fifth consecutive year, InterCall, the world's largest conferencing and collaboration provider, has been named Frost & Sullivan's Conferencing Service Provider of the Year in Asia Pacific. InterCall was awarded this honour based on its revenue and revenue growth, portfolio diversity, major wins and key achievements in financial year 2011.
"Receiving the Conferencing Service Provider of the Year award for the fifth consecutive year, InterCall has maintained its position as the most prominent brand in the conferencing and collaboration services market across Asia Pacific. The company witnessed a compound annual growth rate of 23.8% during this period," said Jessie Yu, Senior Industry Analyst, Asia Pacific ICT Practice, Frost & Sullivan.
"In 2011, InterCall restructured its sales and marketing teams to drive market awareness and penetrate the emerging economics like China and India. However, it continues to target growth verticals of banking and financial services, manufacturing and healthcare in mature markets like Australia, Japan, Singapore and Hong Kong. The movement into IP communications services, through the unified solution of audio, video and web, combined with Microsoft 365, Cisco Jabber and hosted IP Telephony services, is also leading the conferencing services industry into a broader UC&C market space," added Yu.
"The InterCall team is excited to be winning this prestigious award again," stated Hain MacKay-Cruise, Managing Director, InterCall Asia Pacific. "Our company has a strategic focus on investing in innovation and solution development especially for our Asia Pacific customer base, and hence this long-standing and well recognised industry honour is testament to our continued success in delivering customer value within this dynamic region and the changing market."
This honour was conferred at the 2012 Frost & Sullivan Asia Pacific ICT Awards, held in Singapore, which recognises companies in the information and communications industry that have risen above the competition and demonstrated outstanding performance across the Asia Pacific region.
About InterCall
InterCall, a subsidiary of West Corporation, is the largest service provider in the world specializing in conference communications. Founded in 1991, InterCall helps businesses move away from a siloed approach to communications, and towards making people and ideas more accessible. InterCall combines telephony, messaging, conferencing and collaboration tools into a single fabric, while focusing on making the user experience simple. With a global footprint and broad service capabilities, InterCall's flexible models for hosted, managed and on-premises services help companies get the most out of their business processes.
InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, Mainland China, India, Hong Kong, Singapore and Japan. For more information, please visit www.intercallapac.com.
About West Corporation
West Corporation is a leading provider of technology-driven, voice and data solutions. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.
Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.
