Merced Systems Experiences Rapid Growth in Asia Pacific's Sales and Service Performance Management Market

Major Telecommunications Provider Deploys Performance Management Solution in Philippines

REDWOOD SHORES, Calif. and HONG KONG, Oct. 31, 2011 /PRNewswire-Asia/ -- Merced Systems, Inc., the leading provider of Performance Management solutions that drive business execution in Sales and Service functions, today announced it has added a major telecommunications provider to its rapidly growing list of customers in the Asia Pacific region. The provider is the fifth customer to deploy Merced Systems performance management solutions specifically in the Philippines region.

Merced Systems' award-winning solutions are proven to increase sales and customer loyalty for Global 2000 companies, including key leaders in Asia such as Telstra, a leading global financial services firm, Dell, Sprint and one of the world's largest credit card issuers. Merced Systems recently announced the opening of three new subsidiary offices to accommodate overall growing momentum in the region, including Australia, Hong Kong and Singapore.

"Merced Systems is seeing incredible demand for Performance Management solutions in Asia Pacific as companies look for ways to improve their close rates, drive sales and revenues, improve customer satisfaction and reduce operational costs," said Gadi Bashvitz, vice president of Asia Pacific, Merced Systems. "Since we have expanded our presence in Asia, our growth has rapidly accelerated as companies are seeing Merced Systems' solutions as a way to gain a competitive advantage."

Merced Systems' Performance Management solutions allow operations to generate accurate performance metrics, compare them to dynamic and relevant goals, and then leverage this information for improvement the customer can recognize. This includes better frontline agent knowledge and impact, and processes that align with customer-facing goals.

Merced Systems' Performance Management solutions include advanced analytics and reporting, incentive compensation management, coaching, mobile access to data, and other performance execution applications, enabling both service and sales organizations to improve customer interactions, lower costs, increase selling productivity, and grow revenue.  

About Merced Systems

Merced Systems is the leading provider of Performance Management solutions that drive business execution in Sales and Service functions. Merced Systems' performance management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries. Merced System' award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past eight years. Merced Systems is a privately held company headquartered in Silicon Valley and London, and subsidiary offices in Australia, Hong Kong, and Singapore, with major customers in more than 20 countries worldwide. For more information on Merced Systems, please visit www.mercedsystems.com.