PayPal Seller Protection Becomes Available to Off-eBay Merchants in APAC Today
SINGAPORE, Oct.11, 2013 /PRNewswire/ -- PayPal, the global leader in online payment, today announced that Seller Protection is now available to eligible merchants in Asia Pacific (APAC) that use PayPal to process transactions for tangible items(1). PayPal's Seller Protection helps to protect merchants from fraudulent transactions and cases where items are not received by buyers to enable merchants to seek out growth opportunities in new markets. Seller Protection becomes available today to PayPal merchants in Australia, New Zealand, mainland China, Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, Singapore, Taiwan, Thailand and Vietnam.
The Seller Protection program safeguards merchants against risks to their business which cost significant time and resources to address, including fraudulent transactions and items not received by the buyer. Online businesses can benefit from Seller Protection for no extra cost and with no need to subscribe provided they meet the eligibility criteria.
Rohan Mahadevan, Vice President, Asia Pacific, PayPal said, "At PayPal, we win when our merchants win. We're pleased to announce that Seller Protection now covers both on- and off-eBay merchants in Asia Pacific. We believe this will have a significant impact in helping our merchants to tackle fraud and grow their businesses online. By working together with our merchants to reduce risk, trust grows and the entire ecosystem is strengthened."
Online businesses across Asia Pacific have been quick to welcome the expansion of Seller Protection to off e-Bay merchants in the region. Seller Protection will particularly benefit smaller businesses that previously lacked the confidence to sell online due to fear of fraud. It will also prove advantageous to merchants looking to sell beyond their borders, enabling them to expand into new geographies while helping them to manage the increased risks associated with international order acceptance.
John Grzan, General Manager of online business Revolectrix in Singapore commented, "As a business that caters to the Remote Control (RC) community on a global scale, there are many factors that Revolectrix has to consider, and fraudulent transactions are always one of our top concerns. If not addressed, it can severely drain our resources, and be detrimental for us. We are really excited to learn that PayPal is implementing Seller Protection for all merchants in APAC. We can now work with PayPal to reduce our risks and channel our focus on selling our products with confidence into even more markets."
Mr. Yang Defang, General Manager of Asia-Fashion-Wholesale.com, an online apparel shop based in China added, "Our biggest concern is transactional security because our interests, as a seller, can also be damaged. For example chargeback scams, or instances where the customer complains because he doesn't receive his goods. PayPal's Seller Protection program is beneficial to businesses like us, which are focused on foreign trade in the Asia Pacific region who sell physical products. When we know that our transactions are secure, we can put more time and energy into business expansion and development."
More information on the program can be found at https://www.paypal.com.sg/sellerprotection.
(1) Non-tangible items, such as digital goods, are not covered by Seller Protection.
About PayPal
APayPal is the faster, safer way to pay and get paid. The service gives people simpler ways to send payments without sharing financial information, and with the flexibility to pay using their account balances, bank accounts (where available) or credit cards. With132 million active accounts in 193 markets and 26 currencies around the world, PayPal enables global commerce, processing more than 7.6 million payments every day. Because PayPal helps people transact anytime, anywhere and in any way, the company is a driving force behind the growth of mobile commerce and expects to process $20 billion in mobile payments in 2013. PayPal is an eBay (Nasdaq:EBAY) company and contributed 40 percent of eBay Inc.'s revenues in 2012. PayPal is headquartered in San Jose, Calif. and its international headquarters is located in Singapore. More information about the company can be found at www.paypal-media.com.
