Transcom Receives 2013 Frost & Sullivan Philippines Contact Center Outsourcing Customer Value Enhancement Award

Frost & Sullivan
2013-06-04 16:00 797

MANILA, Philippines, June 4, 2013 /PRNewswire/ -- Transcom was presented with the 2013 Frost & Sullivan Philippines Contact Center Outsourcing Customer Value Enhancement Award at the 2013 Frost & Sullivan Philippines Excellence Awards held on 4 June 2013 at the Sofitel Philippine Plaza, Manila.

The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products.

This award recognizes the company's focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

"Since its humble beginning in 2007 in the Philippines, Transcom has grown to about 9,500 seats capacity at four office locations from which it offers a full range of services to its wide international client base. Transcom successfully managed to grow its Philippines operations revenue by over 25% in 2012 where most of this growth was organic," said Krishna Baidya, Research Manager for ICT, Frost & Sullivan Asia Pacific.

He continued, "Transcom significantly expanded operations in the Philippines, more than doubling its workforce in the country during 2012. This growth was well supported by clients demanding increased offshore delivery and by the start-up of businesses with new local clients in Asia Pacific. Transcom's strategy to evolve some of its offshore locations into home markets started to yield good results."

In 2012, Transcom launched its updated brand positioning, emphasizing its role in creating outstanding customer experiences, driving revenue and brand loyalty for its clients. The company earned revenues of EUR605.6 million in 2012, 9.3% higher than 2011.

"Increasingly, Transcom is seen by its clients as a reliable partner whom they can rely on to drive sales and growth. The company's organic revenue growth is testimony enough of its client engagement and value it delivers for them," said Krishna.

The Philippines Excellence Awards seek to recognize companies and individuals that have pushed the boundaries of excellence, rising above the competition and demonstrating outstanding performance in Philippines.

The awards are based on extensive market engineering tools evolved by Frost & Sullivan. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

For more details on the 2013 Philippines Excellence Awards log-in to

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Source: Frost & Sullivan
Keywords: Telecommunications