Company Receives Frost & Sullivan's Best Practices Awards
HONG KONG and MELVILLE, N.Y., Dec. 23 /PRNewswire-Asia/ -- Following the launch of its next-generation Impact 360(R) Workforce Optimization suite, Verint Systems Inc. today announced that it has been recognized with two call monitoring systems awards from consulting firm Frost & Sullivan.
According to Frost & Sullivan's Asia Pacific Contact Center Applications Market CY2007 research, Verint was recognized for call monitoring in Asia Pacific and the Greater China contact center market in 2007. The 2008 Best Practices Awards distinguish Verint's achievements in these sectors with its robust suite of call monitoring systems and workforce management software which are designed to help optimize workforce performance.
The research states, "call monitoring and workforce management (WFM) applications saw stronger adoption as contact centers were in the process of enhancing agent utilization and efficiency to meet increasing customer demands and stiff competition."
"Verint Systems has been able to grow its presence in the Asia Pacific and Greater China contact center markets in 2007, including in the banking, financial services and insurance (BFSI) sector," shares Shivanu Shukla, industry manager, Frost & Sullivan. "Through the launch of its next-generation Impact 360, the strategic push towards workforce optimization solutions has helped Verint in upselling more applications and retaining its customer base."
"We are very pleased to be recognized by Frost & Sullivan for our leadership in the Asia Pacific market, as it represents a strategic growth area for the company," says Ady Meretz, president, Asia Pacific, Verint Systems.
"No matter the region of the world, contact centers are increasingly investing in call monitoring and other workforce optimization (WFO) solutions to help increase operational effectiveness, reduce liability, ensure compliance with regulations, and improve the overall customer experience. We are proud to deliver a broad range of solutions that help our customers drive positive gains in these areas," adds Meretz.
The Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
Verint(R) Witness Actionable Solutions(TM) offers a range of solutions for quality monitoring, compliance and liability recording -- including its next-generation Impact 360 Workforce Optimization, Impact 360 Recording, Impact 360 Quality Monitoring, Impact 360 Express and Audiolog(TM) solutions.
About Verint Witness Actionable Solutions
Verint(R) Witness Actionable Solutions(TM) is the leader in analytics-driven workforce optimization. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360(R) Workforce Optimization suite is the industry's most unified solution set -- featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint Systems Inc. (Pink Sheets: VRNT), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website http://www.verint.com .
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.
Contacts:
Industry Information
Alba Oni
Verint Witness Actionable Solutions
Tel: +61-2-8907-0320
Email: alba.oni@verint.com
Candace Flynn
Verint Witness Actionable Solutions
Tel: +1-770-754-1878
Email: candace.flynn@verint.com
Investor Relations
Alan Roden
Verint Systems Inc.
Tel: +1-631-962-9304
Email: alan.roden@verint.com
