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Zendesk Secures Series A Funding from CRV and Opens U.S. Headquarters in Mission to Spread Good Karma to Help Desks Everywhere

Zendesk
2009-05-08 10:45 594

Zendesk's help desk in the cloud brings tender loving customer care to 1,000 organizations

HONG KONG, May 6 /PRNewswire-Asia/ -- Inspiring the help desk 2.0 movement through a focus on enlightened customer support, Zendesk has secured series A venture capital financing from Charles River Ventures. Zendesk's hosted environment help desk system has been providing tender loving customer care to companies including Twitter, MSNBC.com and Rackspace Cloud since 2007 and has now passed the 1,000 customer mark. The financing will be used to expand operations and painless customer support to organizations worldwide, starting with a new U.S. headquarters in Boston.

"I love living and working in Hong Kong," said Michael Hansen, VP of Zendesk. "We have some great staff here and super partners like Beansbox, Headnix and RoRCraft, but somehow we only do very little business here, in fact we do 3 times more in Singapore." Asked why Hong Kong lags behind in Web 2.0 adaptation, "The skilled innovative people are here, but businesses haven't seen the light yet".

"Beautifully simple. That is all you need to know about Zendesk. What's important is a focus on the customer as an individual," said Mikkel Asger Svane, CEO of Zendesk. "Zendesk has grown by selling to individual people, not companies, who are embracing a more agile approach customer service. This financing will help us build on our success and bring good help desk karma to any organization seeking enlightenment."

"I was sold when I set up a help desk on my own in two minutes," said Devdutt Yellurkar, partner at Charles River Ventures.

Zendesk enables any company -- from Fortune 500 conglomerates to Web 2.0 startups and PTAs -- to offer professional‐grade support service with very little effort, so they can capitalize on valuable user feedback. Svane added, "Zendesk gives companies a unique differentiator in this commoditized world of easy and inexpensive 'me-too' products. We give them a way to create meaningful relationships with customers through online support that leverages new communications tools like chat, Twitter, Facebook and email."

"Zendesk has it all: beauty, brains and a wonderfully responsive team behind it, too!," said Crystal Taylor, head of support for Twitter. "Zendesk's intuitive, elegant design makes issue tracking and resolution a pleasure. Ticket information is fully integrated with Twitter's system for accurate user history and reporting, and users have a working archive of all of their requests."

Zendesk is on a mission to bring good help desk karma to organizations large and small. Zendesk's approach ranges from the modern help desk to the Buddha Machine Wall where ambient patterns from Chinese musicians FM3 soothe away the edge of the office. Follow @zendesk on Twitter to see what will come next this June.

About Zendesk

Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. By leveraging the benefits of Web-based communications and social media, Zendesk extends good help desk karma to any company looking to offer professional‐grade support service with very little effort. Zendesk was founded in 2007 and secured venture capital financing from Charles River Ventures. To learn more, go to http://www.zendesk.com or follow @zendesk on Twitter.

Contact:

Michael Hansen

Zendesk

Tel: +852-5190-1485

Email: michael@zendesk.com

Beth Monaghan

InkHouse (for Zendesk)

Tel: +1-781-916-9090 x801

Email: zendeskpr@inkhousepr.com

Source: Zendesk
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