“Knowledge Translated Into Results” For IT Leaders & ITSM Professionals
KUALA LUMPUR and SINGAPORE, Jan. 10, 2012 /PRNewswire-Asia/ -- Pink Elephant today announced the dates for its IT Service Management Conferences set to take place in South East Asia this July. This is the fourth consecutive year Pink Elephant has held conferences in the region and dates are July 16-17 in Kuala Lumpur and July 18-19 in Singapore.
The Conference program has been expanded this year to include multiple concurrent tracks covering 5 major themes – "IT Strategies", "ITSM Operations", "Spotlight On Technologies", "ITSM Case Studies" & "How To Focus Groups".
Additionally there will be major Case Studies profiled by the CIOs of two of North America's most prestigious IT organisations – CVS Caremark & The University of Texas Health Science Center.
For the first time the Conference is also supplemented by 3 optional workshops to be presented on the 3rd day – ITSM in Action: The Apollo 13 Simulation Workshop; The ITSM Road Map: Understanding Goals, Dependencies, Roles, Metrics & Results; and ITSM Incident, Problem & Change Clinic: How To Conduct A Gap Analysis & Develop An Improvement Plan.
The event themed "Knowledge Translated Into Results" will show attendees how to go beyond just theory to achieve true business value and outcomes. Sessions will focus on IT governance and IT Service Management best practices, tools and strategies.
Pink Elephant has a 16 year history of presenting its IT Service Management Conference and Exhibition annually in North America and held the first ever ITSM event in SEA in 1998. Its annual conference promotes excellence in IT Management best practices and features case studies and information sessions presented by a variety of IT practitioners and consultants.
According to Pink Elephant President, David Ratcliffe, the conference is a vital forum for senior IT managers to learn about global best practices, "At Pink Elephant we work with organisations all over the world to both gather and pass on good IT practices. Many of these practices are universal in nature but in South East Asia particularly we are very aware of the special requirements and constraints that many organisations have to work within, and we build our Conference programs accordingly," he says. "This year's Conference program provides more than double the learning opportunities of past years. We really do want to help the passionate ITSM professionals in the region to turn knowledge we provide into valuable results." continues Ratcliffe, "In fact, we've specially designed the format to enable valuable take-aways to be adopted immediately on the first day back at work. Every session ends with strong advice for 'This is what you need to do on your next day back in the office…'"
For more information about the conference, please visit www.pinkelephant.com/PinkAsia12/.
Register today to take advantage of the best early bird discount in the industry.
About Pink Elephant:
Founded in 1980, Pink Elephant is the leader in providing IT Service Management best practice services. Operating in many locations across the globe including the USA, Canada, Mexico, Brazil, the UK, Netherlands, South Africa, Hong Kong, Malaysia & Singapore, Pink Elephant is the world’s number 1 supplier of ITIL® and IT Service Management conferences, education and consulting services.
For more information, visit www.pinkelephant.com.
For further information, please contact:
Christina Petovello
Communications & PR Manager
Pink Elephant
Toll Free: 1-888-273-7465, Ext. 282
E-mail: c.petovello@pinkelephant.com
ITIL® is a Registered Trade Mark of the Cabinet Office.
