foodpanda Malaysia Achieves 98% Automation of Service and Lowers Delivery Time to Below 50 Minutes

2016-02-25 16:08 2306

KUALA LUMPUR, Malaysia, Feb. 25, 2016 /PRNewswire/ -- Keeping up with the digital phase today, foodpanda Malaysia is proud to announce it has achieved 98% automation of processes both for restaurants and customers. foodpanda aims to offer clients the best possible service while remaining a highly innovative company. Automation plays a crucial role in achieving high efficiency and profitability in 2016 to stay ahead of global competition.

Vladimir Samborskiy, CEO and Managing Director of foodpanda Malaysia: "As an innovation driven company, foodpanda aims to become the most sought-after food ordering marketplace delivering the best varieties of dishes to every doorstep with the convenience of advanced technological systems."

In an effort to deliver the best service to its customers, foodpanda Malaysia has been consistently optimising operations by automating manual processes as well as improving the delivery service. With the support of a strong diverse team of highly talented people, foodpanda Malaysia has achieved 98% automation while keeping customers' satisfaction at its best. Moreover, delivery time is now below 50 minutes for more than 90% of its orders and foodpanda Malaysia aims to improve this further.

The automation processes are incorporated to improve the customer experience in current covered locations while it is also planned to expand in certain areas by getting more restaurants on the platform and cooperate with some of the big chains.

"As part of our strategy in providing more ordering options to our customers, we are carefully selecting the best restaurants and are happy to have exclusively partnered with T.G.I.Friday's, Chili's, Kenny Rogers Roasters, Ah Yip Herbal Soup, Souled out and many more," said Samborskiy.

About foodpanda

foodpanda group is the leading global food delivery marketplace, operating in 5 continents and active in more than 500 cities around the world. foodpanda Malaysia enables restaurants to become visible locally in the online, mobile world and provides them with a constantly evolving technology. For customers, foodpanda Malaysia offers the convenience to order food online at the widest gastronomic range, from which they can choose their favourite meal on web or the app.


For more information on the press release or to arrange interviews with the company management, please contact:

Emi Goto
Marketing Manager
Unit D-3A-08, Level 3A, Block D,
Southgate Commercial Centre,
No. 2 Jalan Dua off, Jalan Chan Sow Lin,
55200 Kuala Lumpur, Malaysia.

Source: foodpanda Malaysia
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