BEIJING, March 13, 2013 /PRNewswire/ -- Shangri-La Hotels and Resorts will open a Customer Contact Centre in China on 13 March 2013. The centre provides a toll-free service for inbound and outbound reservations to assist guests from mainland China, Hong Kong, Taiwan and Macau. The centre also provides one-stop Golden Circle member service within Greater China.
Located in Guangzhou, the Customer Contact Centre provides language support in Putonghua, Cantonese and English. For Golden Circle members, the centre handles member enquiries, reservations and award redemptions.
"With 40 hotels in Greater China and more in the development pipeline, China remains a key focus in our group," said Kent Zhu, Shangri-La's chief marketing officer. "Our new dedicated customer contact centre will help us better serve our guests and enhance their overall booking experience."
For reservations, guests can call toll-free from:
Mainland China 400 120 5900
Hong Kong 2331 6688
Macau 0800 880
Taiwan 008 0185 5818
The Customer Contact Centre in China will operate seven days a week, 12 hours a day. After office hours, the China centre is supported by Shangri-La's Customer Contact Centre in Malaysia.
For digitised pictures of the group's hotels, please go to http://www.shangri-la.com/imagelibrary.
Shangri-La Suite at Shangri-La Hotel, Paris
http://www.shangintranet.com/guest/PhotoLib.asp?hphotono=7641
Atmosphere Bar on the 80th floor at China World Summit Wing, Beijing
http://www.shangintranet.com/guest/PhotoLib.asp?hphotono=7117
Grand Premier Suite at Pudong Shangri-La, Shanghai
http://www.shangintranet.com/guest/PhotoLib.asp?hphotono=4497
Shangri-La's Villingili Resort & Spa, Maldives - Tree House Villa entrance at dusk
http://www.shangintranet.com/guest/PhotoLib.asp?hphotono=6548
Shangri-La's Boracay Resort & Spa, Philippines - Deck area of Treehouse Villa with jacuzzi
http://www.shangintranet.com/guest/PhotoLib.asp?hphotono=6111
The above photo links will be available for download within seven days.
SHANGRI-LA OPENS A CUSTOMER CONTACT CENTRE IN CHINA
Hong Kong-based Shangri-La Hotels and Resorts (www.shangri-la.com), one of the world's premier hotel companies, currently owns and/or manages 78 hotels under the Shangri-La, Kerry and Traders brands, with a room inventory of over 32,000. Over four decades the group has established its brand hallmark of ‘hospitality from the heart'. The group has a substantial development pipeline with upcoming projects in mainland China, India, Malaysia, Mongolia, Philippines, Qatar, Sri Lanka, Turkey and the United Kingdom.
