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Nissan Introduces "Nissan Intelligent Service" at GIIAS 2017

2017-08-16 22:34

JAKARTA, Indonesia, Aug. 16, 2017 /PRNewswire/ --

  • Nissan guarantees excellent aftersales services through Nissan Intelligent Service
  • Nissan e-Parts as the first spare parts online shop in Indonesia
  • Nissan Courtesy Car program as a guaranteed car replacement for the customers
  • Nissan offers 1X24 Hour Part Availability Guarantee program with up to 2,000 items

PT Nissan Motor Indonesia (NMI) commits to focus on customer satisfaction by strengthening the quality of aftersales services through Nissan Intelligent Service.

Joe Taslim, Mr Eiichi Koito, President Director PT Nissan Motor Indonesia & Davy Tuilan, VP Director of Marketing & Sales Nissan
Joe Taslim, Mr Eiichi Koito, President Director PT Nissan Motor Indonesia & Davy Tuilan, VP Director of Marketing & Sales Nissan

Nissan Intelligent Service will benefit the customers through competitive price, parts availability guarantee across Indonesia, and aftersales service accessibility.

"Our focus is customer satisfaction," said Eiichi Koito, President Director of PT Nissan Motor Indonesia. "We will continue our commitment in improving our aftersales services. Nissan Intelligent Service is our innovation for aftersales services to all customers in Indonesia."

The new programs from Nissan Intelligent Service includes:

1.   Nissan eParts*  
Nissan is always committed in providing better aftersales service by ensuring the availability of genuine parts across Indonesia.

Nissan eParts is the first spare parts online shopping platform from brand-holders sole distributors in Indonesia.

Nissan eParts will officially operate in November 2017 and accommodating the need of the customers for easy access and fast delivery for genuine spare parts.

Nissan eParts will make as much as 206 items of genuine parts to be available by online and free of charge for delivery.

2.   Courtesy Car*

Courtesy Car program is developed to ensure that customers will experience a convenience service at Nissan dealer.

Courtesy Car program provides a car replacement if during the service process, customers' car must stay overnight.

3.   Spare Parts Availability Guarantee Program within the First 24 Hours or Free*

1.   Nissan offers the 1X24 Hour Part Availability Guarantee program, with up to 2,000 items guaranteed to be available within the first 24 hours or will be free of charge.

These two new services will complement Nissan's previous aftersales service program, such as:

  1. Nissan provides a free-labor cost for up to 50,000 KM or for the first 4 years for cars manufactured in 2017.
  2. Nissan Online Assistance (Nicole) 14023 which provides access for relevant information based on the 24 hours
  3. In case of emergency, Nissan car owners can also use the Emergency Road Assistance (ERA) 24 emergency roadside assistance program that is available in Jakarta, Banding, Cirebon, Surabaya, Semarang, Yogyakarta, Bali and Medan.
  4. Nissan also offers the Nissan Mobile Service available at 17 dealers including Jakarta Area, Depok, Serang, Bandung, Purwokerto, Surabaya, Medan, Palangkaraya, and Manado,
  5. Nissan Genuine Key Value, alternative genuine spare parts with competitive price and quality guaranteed.

"We believe that our innovation through Nissan Intelligent Service will give added value to our customers and differentiate Nissan from the others," Koito concluded.

For further information on Nissan Intelligent Service, please contact Nissan Care Online Assistance 140243 or visit

*terms and condition apply

About Nissan Motor Co., Ltd.

Nissan is a global full-line vehicle manufacturer that sells more than 60 models under the Nissan, Infiniti and Datsun brands. In fiscal year 2016, the company sold 5.63 million vehicles globally, generating revenue of 11.72 trillion yen. Nissan engineers, manufactures and markets the world's best-selling all-electric vehicle in history, the Nissan LEAF. Nissan's global headquarters in Yokohama, Japan, manages operations in six regions: Asia & Oceania; Africa, Middle East & India; China; Europe; Latin America; and North America. Nissan has a global workforce of 247,500 and has been partnered with French manufacturer Renault under the Renault-Nissan Alliance since 1999. In 2016, Nissan acquired a 34% stake in Mitsubishi Motors, which became the third member of the Alliance -- a grouping with combined annual sales of almost 10 million units a year.

For more information about our products, services and commitment to sustainable mobility, visit You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

For further information, please contact:

R. I. Hana Maharani            
Head of Communications                        
PT. Nissan Motor Indonesia          
P: (021) 858 2323                                                               
F: (021) 858 4912                                               

Photo -

Source: Nissan Motor Indonesia

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