SHENZHEN, China, Apr. 10, 2017 /PRNewswire/ -- Leading cross-border e-commerce enterprise Globalegrow has introduced plans to provide global customers with more localized services, such as local payment methods, a wider choice of local exchange, and returns.
According to the recent report, Global Cross Border B2C e-commerce Market 2020 from global consulting firm Accenture and AliResearch, by 2020, over 2 billion e-shoppers will be conducting 13.5% of their retail transactions online. Until now, B2C online transactions have been mainly domestic; however, cross-border e-commerce is taking over as the key growth engine to B2C trade, with a CAGR of 29.3% from 2014 to 2020.
Faced with such a wide-open market, Globalegrow is preparing for expansion and the challenge of targeting markets with local service offerings.
"From our observation, nothing is the same in different countries, especially the payment methods," said Wendy Wan, the managing director of Globalegrow. "Local payment options make our service more user-friendly and helps us to integrate seamlessly into our members' lives without regional differences."
Online payment preferences vary between different markets. In the United States, Globalegrow supports Paypal and credit cards as they are the most commonly used payment methods. While in Brazil, installment plans are a part of the local culture and widely used during cross-border purchases.
"It is always important to provide popular and localized solutions to meet the needs of different markets," Wendy said.
By using localized warehousing in the US and European markets, Globalegrow can also provide a wider choice of local exchange and returns services, a big improvement that promotes face-to-face service opportunities.
To satisfy local customer needs and ensure long-term growth in global markets, Globalegrow will launch more initiatives to optimize the customer experience soon, such as expedited 24/7 online mail and telephone service feedback and a new packaging design to reduce transport damage in the cross-border shipping process.
Founded in 2007, Globalegrow is a cross-border e-commerce enterprise in Shenzhen, China. Globalegrow focuses on female customers who are fashion-sensitive and it operates overseas with different fashion sites, including DressLily, RosGal, and SammyDress.
For more information, visit Globalegrow's website: http://www.globalegrow.com/en/
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