SINGAPORE, March 13, 2013 /PRNewswire/ -- Booking an appointment with your doctor and dentist is now made even more convenient with the launch of a free healthcare concierge service by Singapore's largest healthcare portal, DoctorPage (http://doctorpage.sg). First in Singapore, DoctorPage now offers a dedicated, extended-hours hotline users can call to book medical appointments; this service is in addition to its website and mobile app.
With the introduction of the Healthcare Concierge Service, users now have an additional option when connecting with their doctors and dentists. To utilize this service, users simply dial the concierge hotline at +65-8670-6733 and a customer service professional takes care of the rest. This concierge service is entirely free for users.
Extensive research and analysis of user behavior by the DoctorPage team revealed a category of users who preferred to make medical appointments over the phone. Offering a dedicated appointment booking hotline would allow DoctorPage to capture this particular group of users and improve their access to healthcare professionals. Those calling in to enquire on clinic practices can also utilize this value-added service to smoothen their appointment booking process.
"We are constantly looking at expanding our offerings and improving the user experience," said Dr. Dawn Soo, CIO at DoctorPage. "We highly value feedback from our users and doctors and are excited to be the first in Singapore to launch a healthcare concierge service."
DoctorPage's focus on improving user experience has been paying off - barely six months after its launch, DoctorPage has been ranked as the top healthcare portal in Singapore. The platform also boasts the largest database of users and healthcare professionals in Singapore, listing more than 12,500 doctors and dentists, and seeing 300,000 users connect with DoctorPage's panel physicians each month.
With the launch of Singapore's first healthcare concierge service, DoctorPage looks set to extend its reach locally, strengthening its market leader position in Singapore.
About DoctorPage
DoctorPage was founded in June 2012 in Singapore by Max-F. Scheichenost, Co-Founder and Chief Executive Officer (CEO), Dr. Dawn Soo, Co-Founder and Chief Information Officer (CIO), and Daniel Endres, Co-Founder and Chief Operating Officer (COO). It aims to improve healthcare access across Asia by providing a user-friendly platform that enables users to search and book appointments with their preferred healthcare providers in a few simple clicks. A complementary customer relationship management system (CRM) is provided to the healthcare professionals to help optimize patient flow and clinic efficiency. Its iOS and iPad apps which are available for download on iTunes help patients find doctors and book medical appointments on-the-go. Its android app is currently under development. A free healthcare concierge service was recently launched to facilitate over-the-phone appointment booking, bringing greater convenience to its users.
Mr. Scheichenost was the co-founder of DailyDeal (acquired by Google Inc. in September 2011), and Founder and Managing Partner of Alps Ventures, an Austrian-based investment company.
Dr. Soo is a medical physician by training with clinical experience in both the public and private healthcare sectors in Singapore. In addition she holds an MBA from top-tier business school, INSEAD.
Mr. Endres was the Entrepreneur in Residence at DailyDeal and Operations Manager at home24 in Berlin.
For further information, please contact:
Diana Yu
Phone: +65-3157-8905
E-mail: press@doctorpage.sg
