In "It's a Wellness World: The Global Shift Shaking up Our Business", Accor's Emlyn Brown explains how exceptional wellness experiences are good for guests, business and the hospitality industry
PARIS, Dec. 3, 2019 /PRNewswire/ -- When stepping into a hotel these days, one cannot help but notice a growing wave of smoothie bowls, pilates poses, and mindfulness seminars. For many years, Accor has been at the forefront of the wellbeing movement, leading the way to integrate health and wellness into all aspects of the guest experience. In a new white paper, "It's a Wellness World: The Global Shift Shaking up Our Business", Accor explores the fundamental societal shift currently underway as the lifestyle goal of feeling healthier has moved out from beyond the walls of the spas and gyms and entered the mainstream. The report goes on to discuss the opportunities the wellness movement provides for hoteliers, and some of the unique ways that Accor brands will deepen their commitments in this vital area throughout 2020 and beyond.
"At Accor, our goal is to have guests experience a sense of wellbeing during their stay and that they leave feeling better than when they arrived; better rested, more nourished and in a happier state of mind," said Emlyn Brown, Global Vice-President, Wellbeing, Luxury & Premium Brands, Accor. "A delighted guest is naturally more inspired to return. Therefore, by investing in holistic wellness experiences that help our guests feel good throughout the customer journey, we are establishing a model for strong revenue growth through return bookings, word-of-mouth referrals, and positive social media presence, contributing to a steady and sustainable business for years to come."
"It's a Wellness World: The Global Shift Shaking up Our Business" reveals that 77% of consumers "take steps in their daily lives to stay healthy, make informed food choices, stay active and manage stress."* Furthermore, some 56% of affluent travelers place a top priority on the statement, "I'm striving to become healthier in the coming year."** The report also explores numerous economic and social factors that are driving the rise of wellness around the world.
"As the wellness movement matures, and wellness offerings become a standard expectation within the hospitality industry, we are seeing a growing emphasis not only on healthy food options, relaxation and movement, but on such fundamental health necessities as clean water and air," said Anne Dimon, CEO & President of the Wellness Tourism Association. "The mindset of wellness has evolved beyond spas and workout spaces, challenging the hospitality industry to consider how it integrates other health considerations such mindfulness and time spent in nature, along with environmental concerns – such as reducing indoor pollution and eliminating plastics - into its daily operations."
Accor's well-being white paper will act as a catalyst to help energize the company's wellness teams globally, while also informing and enhancing the five key pillars that guide Accor's overall approach to well-being - Active Nutrition, Holistic Design, Bodies in Movement, Leveraging Spa, and Embracing Mindfulness – all of which are adapted and adopted by the company's hotel brands based on a number of important factors including guest preference, demographic, brand positioning, culture and location.
The report also delves deeper into this tailored approach and showcases several examples of how some of Accor's leading hotel brands are uniquely evolving with the wellness movement. For example:
"Wellness is a golden opportunity for the hospitality industry," added Brown. "Feeling healthy is a universal, emotionally-charged, and frequent concern for all demographics of guests and cuts across all areas of life, from daily routines to exceptional, transformative travel experiences. Our diverse hotel brands look forward to embracing the challenge of continuously surprising and delighting our guests with new ways to achieve health and well-being during their travels, inspiring them to choose our hotels again and again."
* Foresight Factory | Base: 26810 online respondents aged 16-64, Global Average, 2018 July. TheGlobal Average has been created by taking the average response across the following countries: Australia, Brazil, Canada, China, Denmark, Finland, France, GB, Germany, India, |Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Russia, Singapore, South Korea, Spain, Sweden, Thailand, UAE, USA.
** Affluent Perspective 2018 Year End Report, YouGov
ABOUT ACCOR
Accor is a world-leading augmented hospitality group offering unique experiences in 4,900 hotels and residences across 110 countries. The Group has been acquiring hospitality expertise for more than 50 years, resulting in an unrivaled portfolio of brands, from luxury to economy, supported by one of the most attractive loyalty programs in the world.
Beyond accommodation, Accor enables new ways to live, work, and play, by blending food and beverage with nightlife, wellbeing, and co-working. It also offers digital solutions that maximize distribution, optimize hotel operations and enhance the customer experience.
Accor is deeply committed to sustainable value creation and plays an active role in giving back to planet and community via its Planet 21 – Acting Here program and the Accor Solidarity endowment fund, which gives disadvantaged groups access to employment through professional training.
Accor SA is publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACRFY) in the United States. For more information visit accor.com. Or become a fan and follow us on Twitter and Facebook.
For further information: Media Relations: Line Crieloue, Accor Corporate Communications, line.crieloue@accor.com; Mike Taylor, Accor Global Brand Communications, mike.taylor@accor.com
