AXA extends strategic partnership with Klook to launch "Klook Rental Car Protection"

2023-05-22 16:01 2018

Market-leading rental car excess coverage of up to HKD42,000

HONG KONG, May 22, 2023 /PRNewswire/ -- AXA Hong Kong & Macau (AXA) today announced the extension of its strategic partnership with Klook, one of the leading travel and leisure e-commerce platforms, to launch the new "Klook Rental Car Protection" to provide rental car excess coverage and personal accident protection of up to HKD42,000 and HKD120,000, respectively. The partnership caters to customers' increasing demand for more comprehensive rental car protection in response to the global travel re-bound.

"Klook Rental Car Protection" is an insurance plan exclusively offered to Klook's customers travelling abroad. When customers rent a car through the Klook app or website and select either the "Premium Package" or "Super Package Plus" overseas rental car plan, they can enjoy upgraded protection underwritten by AXA. In addition to the rental car excess coverage and personal accident protection, the policy also covers the replacement cost for the loss of travel documents in the rental car, the loss of rental fees due to the loss of travel documents and/or international driving licenses, the parking fees and rental car replacement fees due to traffic accidents, non-refundable rental car fees incurred due to flight delays or cancellations, as well as automatic extension of period of car rental insurance.

Kenneth Lai, Chief General Insurance Officer, AXA Hong Kong and Macau said, "We are delighted to further extend our partnership with Klook, introducing a market-leading rental car protection plan for our customers. Building on the success of 'Klook Travel Care' launched last year, we are now offering a new rental car protection plan to provide added protection for our customers and ensure they can enjoy worry-free travel abroad. Moving forward, we will continue to collaborate with Klook to address more customer needs by further expanding our product range available on Klook, and providing our customers with more diverse and comprehensive protection."

C.S. Soong, Vice President, Corporate Development, Klook said, "We have observed an increase in the number of customers opting for car rental services since the pandemic, thereby identifying a growing demand for related insurance services. We are pleased to extend our collaboration with AXA to launch a market-leading rental car protection plan, providing customers with more comprehensive services for their travel journeys. We look forward to continuous collaboration with AXA in the future, to further expand the range of insurance products and services on our platform, and to offer customers with more comprehensive and thoughtful protection."

In addition, Klook's customers can review their policies and easily submit claims through the Emma by AXA App, AXA's all-in-one insurance and health services platform, which streamlines the claims process and allows customers to get immediate support without geographical limitations.

For more information about "Klook Rental Car Protection" and Klook car rentals service, please click here.

The above information is for reference only. For details on product features, content, terms and exclusions, please refer to the product brochure and policy provision.

About AXA Hong Kong and Macau  

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 93 million customers worldwide. Our purpose is to act for human progress by protecting what matters.  

As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.

About Klook  

Klook is the leading travel and leisure e-commerce platform for experiences and services anytime, anywhere. We curate the most joyful experiences so that users can satisfy their relentless curiosity for adventure and experiences at home and around the world. With our website and app, users can experience a world of joy, from attractions, tours to local transportation and stays. Founded in 2014, we are here to inspire and enable more moments of joy through over 490,000 activities in over 1,000 destinations.



Certain statements contained herein may be forward-looking statements including, but not limited to, statements that are predictions of or indicate future events, trends, plans or objectives. Undue reliance should not be placed on such statements because, by their nature, they are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause AXA's actual results to differ materially from those expressed or implied in the forward-looking statements. Please refer to Part 4 - "Risk factors and risk management" of AXA's Universal Registration Document for the year ended December 31, 2019, for a description of certain important factors, risks and uncertainties that may affect AXA's business, and/or results of operations. AXA undertakes no obligation to publicly update or revise any of these forward-looking statements, whether to reflect new information, future events or circumstances or otherwise, except as part of applicable regulatory or legal obligations.

Source: AXA Hong Kong and Macau