AXA Hong Kong introduces 'Support the SME' Programme - Standing by SMEs through the COVID-19 pandemic

2020-04-21 17:31 3081

HONG KONG, April 21, 2020 /PRNewswire/ -- The outbreak of COVID-19 has caused a global public health emergency and severe economic slowdown. Hong Kong is also being adversely impacted. In this challenging environment, through its brokers and agents, AXA Hong Kong has launched two offers to assist Small and Medium Enterprises ('SMEs') to provide a safe and healthy working environment for employers, employees and customers.

AXA Hong Kong introduces ‘Support the SME’ Programme to provide a safe and healthy working environment for employers, employees and customers.
AXA Hong Kong introduces ‘Support the SME’ Programme to provide a safe and healthy working environment for employers, employees and customers.

A free 'Cleaning and Sanitising Expense' Coverage for designated SME customers who encounter a confirmed COVID-19 case

From 20 April 2020 until 31 December 2020, in the unfortunate event of a COVID-19 infection case being exposed in the offices or shops, AXA Hong Kong will offer free COVID-19 'Cleaning and Sanitising Expense' coverage to customers of SME insurance plans, including AXA Hong Kong's 'SmartPlan Office' and 'SmartPlan Shop'. This one-time cleaning and sanitising service by a professional cleaning company has a maximum reimbursement amount up to HKD3,000, and to simplify the process, no additional premium or pre-registration is required.

A free interior Sani-Mist Germicidal treatment for new customers of SME or Employee Benefits insurance plan; and a HKD1,000 Premium Coupon for new customers who apply for both SME and Employee Benefits plans

As it is very important to have a safe and hygienic working environment for employees and customers, from 20 April 2020 until 30 June 2020, new customers who successfully apply for designated new SME plans or Employee Benefits insurance plans from AXA Hong Kong[1] meeting a minimum annualised first year premium[2] can enjoy a one-time interior Sani-Mist Germicidal treatment service, valued at HKD3,200

Furthermore, new customers who successfully apply for both designated AXA Hong Kong's SME and Employee Benefits insurance plans during the promotional period will be offered an additional HKD1,000 premium coupon. The premium coupon will be applicable to settling premiums of the AXA Hong Kong's designated insurance plans in the future.

Sally Wan, Chief Executive Officer, AXA Hong Kong and Macau, said, 'AXA Hong Kong strives to always put our customers first and is committed to partner with them to overcome their challenges.  We understand the strain the current environment is putting on businesses in Hong Kong and because of that, we want to support SME customers through additional protection. By offering free cleaning and sanitising services, we believe this will enable our customers to carry on their businesses with peace of mind under this pandemic.'

We support Hong Kong and together, we will fight the COVID-19!

Moreover, AXA Hong Kong has previously launched a series of initiatives in light of the COVID-19 pandemic, including:

  • 'Protect the Frontline' Programme: AXA Hong Kong provides free insurance protection to Hong Kong front-line medical workers in fighting the virus.
  • 'Digital Enrolment System': This non-face-to-face enrolment process provides easier accessibility for the application process in the comfort and safety of the customer's home. It covers Qualifying Deferred Annuity Policies (QDAP) and the Voluntary Health Insurance Scheme (VHIS), as well as Medical Protection, Cancer & Stroke Therapy, Long-term Care Cover and Term Plans.
  • Extension of Policy Premium Grace Period: The premium payment grace period has been extended for all of our in-force individual life insurance policies. For policy premiums due on or before 30 June 2020, the grace period of the premium payment will be extended from 30 days to 90 days (from the premium due date).
  • Additional Hospital Cash Benefit: If insured persons with AXA Hong Kong's Life Insurance or Medical policies, or insured employees and dependents of Employee Benefits hospitalisation policies, are hospitalised due to a confirmed case of COVID-19 infection, AXA Hong Kong will provide an additional daily hospital cash benefit of HK$700 for a period of up to 45 days without a waiting period. The promotion period is until 30 April 2020.
  • AXA Travel Insurance Customers: If customers decide to cancel a trip to anywhere in the world outside Hong Kong, they can apply for a premium refund for the Single Trip SmartTraveller policy purchased.
  • 24-hour Customer Service Hotline: A 24-hour customer service hotline (852) 2894 4701 has been set up to answer customer queries about COVID-19.

To learn more about the above initiatives:

Please contact the AXA Customer Service Hotline (852) 2523 3061 (9:00am to 5:30pm, Monday to Friday, except public holidays) or visit

The above information is for reference only. For details of 'Support the SME' Programme features, content, terms, conditions and exclusions, please refer to the relevant promotion leaflets.

[1] Participating designated plans include 'SmartPlan Office', 'SmartPlan Shop', 'Axcellent Health Partner' and 'CORProtect' from AXA Hong Kong

[2] A minimum first year premium requirement of more than HKD2,000

About AXA Hong Kong and Macau

AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers [1] with our superior products and services. AXA is the top-tier life insurer in Hong Kong with the longest history [2]. In addition to being the No. 1 global Property & Casualty commercial lines insurer [3], we are the No. 1 most considered insurance brand in Hong Kong [4]. We are also one of the largest health protection providers in Hong Kong and Macau.

AXA is one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all of our customers' insurance needs.

As an innovative insurer, we leverage Big Data and AI to transform the customer experience end-to-end, making insurance simpler and more personal. We continue to drive innovation notably in health and protection, supporting customers in prevention, treatment and recovery.

We also believe it is our inherent responsibility to support the communities in which we operate. AXA Foundation is our flagship corporate social responsibility programme covering all our efforts in promoting holistic wellbeing and supporting the underprivileged to create a positive and lasting impact in the communities of Hong Kong and Macau.

[1] Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited

[2] Top tier insurers are defined based on the annualised premiums of Individual Direct New Business (Classes A to F) of Statistics on Hong Kong Long Term Insurance Business published by the Insurance Authority

[3] AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL's insurance and reinsurance operations combined 

[4] AXA Hong Kong Brand Preference Tracking Report 2019

This press release is available on AXA's website:  AXA.COM.HK

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Certain statements contained herein may be forward-looking statements including, but not limited to, statements that are predictions of or indicate future events, trends, plans, expectations or objectives. Undue reliance should not be placed on such statements because, by their nature, they are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause AXA's actual results to differ materially from those expressed or implied in such forward-looking statements. Please refer to Part 4 - "Risk Factors and Risk Management" of AXA's Registration Document 2018, for a description of certain important factors, risks and uncertainties that may affect AXA's business and/or results of operations. AXA undertakes no obligation to publicly update or revise any of these forward looking statements, whether to reflect new information, future events or circumstances or otherwise, except as required by applicable laws and regulations.

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Source: AXA Hong Kong