DHL Express partners with Circle K to expand last mile delivery touchpoints in Hong Kong

DHL Express Hong Kong
2019-04-02 17:05 1373
  • Customers can now access DHL Express's On Demand Delivery (ODD) service to decide where and when to receive their overseas deliveries across more than 600 convenient locations
  • New "Courier Time Window" feature will be added to the On Demand Delivery service for customers to make last minute changes to delivery schedules

HONG KONG, April 2, 2019 /PRNewswire/ -- DHL Express, the world's leading international express service provider, has announced a strategic partnership with Circle K to extend its On Demand Delivery service to more than 300 Circle K stores across Hong Kong. Under this partnership, customers will be able to visit these Circle K stores to pick up their overseas merchandise, whenever and wherever it is convenient.

Since its launch in 2016, DHL Express's On Demand Delivery service has provided greater flexibility to both shippers and receivers. Receivers are proactively notified via email or short-messaging system (SMS) about a shipment's progress, placing control into their hands. A user-friendly mobile-optimized website allows them to choose from a selection of flexible delivery options including redirecting their delivery to a DHL service point or nearby convenience store. DHL Express couriers will be notified of these delivery preferences in real-time, ensuring shipments are delivered at the right time, to the right place and at the utmost convenience to the customer. 

"True to our promise of delivering service excellence, this partnership has expanded DHL Express' delivery network to more than 600 touchpoints. The familiarity and convenience of Circle K will help enrich the connections we have with our customers as well as ensure we stay on top of their evolving needs," said Herbert Vongpusanachai, Senior Vice President, Managing Director, DHL Express Hong Kong and Macau.

With their increasingly busy lives, it is inevitable for customers to make last-minute schedule changes. DHL Express has added a new feature -- Courier Time Window -- which will send an SMS reminder to receivers on the day of delivery to alert them to a specific timeframe when they can expect their delivery. Receivers could request for changes in delivery time and location to avoid a missed delivery if they are on the move.

"The growth of online shopping has fueled the need for greater delivery offering. On Demand Delivery provides an intuitive and flexible delivery option that customers can be in control of. With this service, we offer local consumers a hassle-free international online shopping experience whilst supporting retailers around the world to reach their customers reliably and punctually," he added.

"Circle K is committed to making our customers' lives easier. This new partnership with DHL Express allows us to serve our customers better by offering them the chance to be in control of the last mile fulfillment service of their online shopping experience, so that they can pick up their parcels any time, from any nearby Circle K outlets," said Krystie Tang, General Manager, Marketing & Purchasing, Circle K.

With the addition of the Circle K stores, customers can now choose from more than 600 convenient locations in Hong Kong including 7-Eleven stores, partner DHL lockers and DHL service points, to pick up their overseas deliveries. On Demand Delivery is now available in more than 160 countries and territories and in 45 languages globally.


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DHL -- The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offers an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 360,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries, including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as "The logistics company for the world."

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 61 billion euros in 2018.

Source: DHL Express Hong Kong
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