SINGAPORE, Dec. 2, 2019 /PRNewswire/ -- Diamond Electric and Allianz Partners Singapore announced a multi-year exclusive partnership that will deliver Emergency Home Assistance services to Diamond Electric's residential electricity customers in Singapore participating in the Open Electricity Market.
The Emergency Home Assistance ("EHA") service, to be bundled with new customer sign ups to Residential Electricity Plans, will provide Diamond Electric's customers a pathway to access emergency repair and assistance services for their homes when unexpected situations arise. Home ownership is one of the largest and most significant purchase decisions that a family in Singapore will make in their lifetime. The EHA bundled service will assist to safeguard their home investment covering four major, and the most common, required home maintenance or emergency repairs including plumbing, electrical, locksmith, and pest control.
"We have been listening to our customers and understand their desire for bundled services that are practical without sacrificing the best Discount Off Tariff electricity plan prices that we are offering. In our own unique way, we bring peace of mind to our customers who sign up to this bundled service so that they can enjoy additional savings," said Mr Dallon Kay, Diamond Electric's Chief Executive Officer.
The service will include 24 hour end to end support and assistance to Diamond Electric's residential customers during their time of need in a worry-free and seamless manner. In a first of its kind partnership in the electricity industry in Singapore, Diamond Electric is continuing to innovate and deliver value added services that are practical. "This is an exciting opportunity for Diamond Electric and Allianz Partners Singapore to launch a tailored solution that meets the needs of today's home owners," commented Mr Laurent Bazac-Billaud, Chief Executive Officer of Allianz Partners Singapore and Malaysia. "With an established network of qualified and experience tradespeople, means that the highest level of expertise will be offered to Diamond Electric's customers so that they can resolve home emergencies when they arise, however, it is our combined commitment to innovate and deliver home services for the future that will really establish our partnership as a compelling offering for the savvy residential electricity consumer in Singapore" added Mr Bazac-Billaud.
For more information, please visit www.diamond-electric.com.sg.
About Diamond Electric
Diamond Electric is retailing electricity under Diamond Energy Merchants Pte Ltd retail licence issued by the Energy Market Authority (EMA). Diamond Electric is an established smart energy solutions provider in Singapore since 2006. We use our expertise in technology to make electricity affordable and accessible to all Singaporean homes and businesses. We have worked tirelessly to offer affordable electricity without compromise – the same great service at an incredible rate. Sustainability is at the heart of everything we do, and we are committed to provide the utmost value through our electricity plans and services to our customers.
About Allianz Partners
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners' businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 76 countries, our 21,500 employees speak 70 languages, handle over 65 million cases each year, and are motivated to go the extra mile to help and protect our customers around the world.
For more information, please visit: www.allianz-partners.com.
