Introducing maaiiconnect LITE: A Flexible Business Engagement Solution for Both Customers and Staff

2020-10-08 15:08 2300

HONG KONG, Oct. 8, 2020 /PRNewswire/ -- maaiiconnect launches the LITE Plan, a flexible and scalable business engagement solution for e-commerce retailers, SME's, and start-ups. Organisations can quickly hit the ground running with tools optimised to curate customer experiences that convert online traffic to sales, and connect remote staff with rich multimedia engagement.

Digitally transforming with the right solution opens growth opportunities and sets a new benchmark in competitive industries. Survey results show that the main benefits of digital transformation are increased operational efficiency, meeting customer expectations, and faster time to market[1]. With maaiiconnect LITE, organisations can quickly open new growth opportunities, and convert online traffic to customers with the essential maaiiconnect multimedia web communication and smart management features. LITE's flexible licence structure enables organisations to scale up or change tact at any moment to fit their business needs and changing market conditions.

Centralised Communications for Experience-led Business Engagement

Research by Forrester Consulting found that it pays to be an experience-led businesses - with 1.9x higher average order value, 1.7x higher customer retention, 1.9x return on spend, 1.6x higher customer satisfaction rates, and 1.5x higher employee satisfaction rates[2]. By centralising all of an organisation's key stakeholders and communication together in one platform, maaiiconnect LITE optimises business engagement with smart capabilities:

Customer Engagement that Delivers Conversions

Widen the sales funnel and reduce bottlenecks of the customer purchase journey, reduce manpower spent handling enquires, and improve response rates with maaiiconnect LITE:

  • Add the web widget for live chat and call to web stores
  • Create dynamic corporate tags on the web widget that display for specific pages, products, or campaigns to direct traffic to the best staff
  • Enable a staff directory to allow customers to connect instantly to a certain staff for interviews, meetings, or consultations
  • Set up smart routing to intelligently connect enquiries to the right staff based on pre-set criteria
  • Improve engagement rates for EDM and SMS campaigns by adding web links for direct call and chat
  • Add QR codes for direct call and chat to product packing and printed materials to maintain valuable customer relationships

Multimedia Team Collaboration for a Borderless Office

Quickly identify colleagues or teams and start a chat or call from anywhere, and with any device. Create a group chat, launch an audio and video call, screen share, and securely send files.

Reports and Insights

Access comprehensive reports for customers, staff, enquiries and more to better understand customer behaviours.

Secure, Certified, and Compliant

Designed for security, all communication data on maaiiconnect is encrypted, ISO 27001 and ISO 9001 certified, and GDPR compliant.

A Cost Effective, Quality, and Scalable Solution

While the name may be LITE, the maaiiconnect LITE Plan ensures quality experiences at every touchpoint. Calls and video calls made through maaiiconnect are carrier-grade, with a Service Level Agreement of 99.95%, and the web widget is multi-domain capable for use on multiple domains.

For a fast and scalable solution to engage customers and staff, register for maaiiconnect LITE today. Or start your free trial now by signing up to maaiiconnect ESSENTIALS Plan and getting started in 1 minute.

About maaiiconnect

maaiiconnect provides businesses with an all-in-one solution for customer engagement and internal collaboration. Leveraging an innovative multi-dimensional convergence model, maaiiconnect seamlessly unifies telecom and digital communication channels, such as PSTN, VoIP, websites, apps, and social networks. It is device agnostic, empowering employees to be more productive, as well as providing companies a platform to deliver a suite of multimedia experience to their customers anytime, anywhere, on any device. Learn more at

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Source: maaiiconnect