Overloaded: 85% of Filipino consumers think there are 'too many' subscription services to choose from now

2023-09-22 19:46 2151

91% want a single hub to manage all subscriptions including video, music, gaming, sport, and more

MANILA, Philippines, Sept. 22, 2023 /PRNewswire/ -- The boom in the subscriptions economy is causing 'subscription fatigue' in the Philippines, according to a new survey. Nearly nine in ten (85%) Filipino subscribers believe there are now "too many" subscription services available. As a result, 91% are now demanding a unified platform to administer all of their subscriptions. Despite many feeling overwhelmed, 83% say they would sign up for more subscriptions if they were consolidated through a centralized content hub. 

That's according to new research from Bango, based on a survey of over 6,000+ consumers currently paying for subscription services across India, Indonesia, Malaysia, Philippines, Thailand, and Vietnam.

Subscription overload

According to the data, 79% of Filipino consumers have more than two subscriptions and 13% have more than six. These include services ranging from video streaming to food delivery, music, and sports.

The growing number of subscriptions to manage is causing Filipino consumers to become frustrated by the administrative nightmare. 43% say it's hard to know how much they are paying for subscription services. 59% find difficulty searching for content across different apps and services. 47% feel locked into their current subscription providers. And 72% wish they could easily opt out of automatic subscription renewals.

This is leading to consumers accruing unnecessary costs for subscriptions they no longer use. Nearly half of Filipino survey respondents (45%) say they keep paying for subscriptions they forgot were still active; one-third (27%) of Filipinos report that they currently pay for a subscription service they don't use. With consumers juggling multiple services, it is costing them their money and their patience.

One hub, seamlessly delivered

Bango's study shows that Filipinos don't want fewer choices when it comes to subscriptions–they simply want a more seamless experience. The study reports that 91% want all of their subscriptions to be streamlined through a 'Super Bundling' content hub where a single payment can be made to a service provider for multiple subscriptions.

The demand for Super Bundling in the Philippines is clear. 96% would be more loyal to a brand offering this service, and 93% would spend more time using their subscriptions if it was available.

As Anil Malhotra, Co-founder at Bango explains, "Managing multiple subscriptions is a headache for users. They don't want less choice – just less admin. We should focus on building all-in-one solutions that can offer consumers flexibility on billing, a wider variety of choices, and a great user experience. That's what they really want."

A new frontier of bundling, led by telcos

When it comes to building this solution, the survey reveals that local mobile network operators may be the key to unlocking Super Bundling. In the Philippines, most consumers already have subscription services included in their phone plan, making telcos the most trusted provider for a centralized content hub.

70% of Filipinos said they would trust their mobile provider to unlock this central hub and enable Super Bundling. And 90% would subscribe to more international content like Netflix or Disney+ if it was easily accessible through their mobile providers. By getting ahead of the competition with Super Bundling, telcos can gain significant advantage.

Companies like Bango specialize in the technology behind Super Bundling, ensuring a streamlined experience for consumers, content providers, and telcos alike.

"Bango's technology can be considered a 'Digital Vending Machine' for subscriptions. It's stocked with every subscription you can think of. Telcos, banks, and any other large business can tap into it, and load it with the subscriptions their customers want. Then they can offer the best deals and discounts as part of a regular monthly bill," says Malhotra.

To view Bango's research data or to find out more about the Bango Digital Vending Machine, read the full study.

Source: bango