Ping An Good Doctor's 'Voiceprint Lock' Achieves Login Success Rate Close to 99%

Leading the Industry in Voiceprint Recognition Technology
Ping An Good Doctor
2019-01-18 19:28 9193

SHANGHAI, Jan. 18, 2019 /PRNewswire/ -- China's leading one-stop healthcare ecosystem platform Ping An Health Medical Technology Company Limited ("Ping An Good Doctor", or the "Company", stock code: 01833.HK) has announced that the "Voiceprint Login System" ("Voiceprint Lock"), jointly developed with Unisound, the leading intelligent voice and language technology company in China, has achieved a login success rate close to 99%. The breakthrough came after several model optimizations and upgrades.

Ping An Good Doctor and Unisound have a long history of cooperation in the field of speech recognition. In December 2017, the two parties jointly established a joint venture, Shanghai Hao Yi Zhi Neng Technology Company Limited to explore the construction of smart family healthcare service terminals based on technologies such as smart speech recognition.

"Voiceprint Lock" is a voiceprint recognition technique that verifies a speaker's identity by sound. After a user has read a short random password, the system quickly identifies the speaker's identity and unlocks their app or phone. Compared with other biometric technologies, voiceprint recognition is relatively easy and convenient to operate by acquiring voices. In April 2018, the "Voiceprint Lock" function was launched on Ping An Good Doctor's App, which is very popular among users.

Although voiceprint recognition has obvious advantages, it is not easy to accurately distinguish different sounds. Spokesperson of Ping An Good Doctor said, "We had to overcome several difficulties to achieve accurate voiceprint recognition. Firstly, the accuracy can be affected by the speaker's condition such as their voice state, health condition and emotional state during the voice recognition process. Secondly, the environment as well as hardware configuration of recognizing and transmitting sounds can also affect the accuracy."

In response to the above technical difficulties, Ping An Good Doctor and Unisound jointly developed a number of technologies, striving to accurately capture human voices and eliminate background noise, and combine this with massive voiceprint data to continuously optimize the model of voiceprint recognition. To date, several iterations have been upgraded to ensure its success and ease of registration and login. At present, the success rate of the Voiceprint Lock is close to 99%, according to the actual usage.

The spokesperson of Ping An Good Doctor also said, the biggest selling points of Voiceprint Lock are how convenient it is to use, especially for the middle-aged and elderly users, along with its strong security. Voiceprint Lock doesn't use the common method of fixed login passwords, but instead uses passwords selected at random to enhance and protect users' account security and privacy.

In addition, in order to provide a real-time response to more than 200 million registered users on the App using the voiceprint technology, the Company's technical team has enhanced the capabilities of the real-time response system through distributed storage and other leading technologies.

The spokesperson of Ping An Good Doctor believes that voiceprint recognition technology will be the leading biometrics technology due to its high levels of security. In the future, Voiceprint Lock will be a widely used method of identity recognition, following fingerprint recognition and face recognition. Ping An Good Doctor will continue to maintain its industry leading position in the technical iteration of medical products.

About Ping An Healthcare and Technology Company Limited (01833.HK)

Ping An Healthcare and Technology Company Limited ("Ping An Good Doctor", stock code: 01833.HK) is the leading one-stop healthcare ecosystem platform in China. By combining "mobile health + AI technology", the Company strives to provide every family with a family doctor, every person with an e-health profile and everyone with a healthcare management plan. Ping An Good Doctor has established a comprehensive, one-stop healthcare ecosystem covering family doctor services, consumer healthcare services, a health mall as well as health management and wellness interaction.

As of the end of June 2018, there were 228 million registered users and the Company's MAU reached 48.6 million. Ping An Good Doctor is today the largest mobile medical application in China in terms of user scale. Ping An Good Doctor employs more than a thousand medical personnel (Assistant Supervisor Level or above from Class III Grade A Hospitals) in its in-house medical team and contracts with 4,650 renowned external doctors. This in-house medical team, empowered by our proprietary AI technology, provides users with 24 x 7 online consultation services. In our offline partnership network, Ping An Good Doctor collaborates with approximately 3,100 hospitals (including more than 1,200 Class III Grade A hospitals) to provide services such as hospital referral, appointment and inpatient arrangements. Ping An Good Doctor also partners with more than 2,000 healthcare institutions, including physical examination centers, dental clinics, cosmetic surgery institutions and more than 10,000 pharmacy outlets, to provide relevant health and wellness services to our users. By integrating our AI-empowered medical team, external doctors and offline network, Ping An Good Doctor has established a closed-loop healthcare ecosystem which enables our users to enjoy online consultations and online drug purchases, as well as online consultations and offline follow-up treatment, thereby providing convenient, high-quality and efficient family doctor services.

In April 2015, the App "Ping An Good Doctor" was officially launched. In May 2016, the Company completed an A round financing and raised US$500 million. In December 2017, the Company completed the pre-IPO financing from Softbank Vision Fund, during which it raised US$400 million. On 4 May 2018, Ping An Good Doctor became the No.1 listed internet health-tech company in the world when it joined the Hong Kong Stock Exchange, stock code 01833.HK. Our IPO cornerstone investors include Blackrock, Capital Group, GIC, Canada Pension Plan Investment Board, Khazanah Nasional Berhad, Swiss Re and CP Group.

Source: Ping An Good Doctor
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