Xiao-i Empowers Enterprises with Cognitive Intelligence

Xiao-i AI Learning Platform transforming contact centers into data and knowledge hub
2019-05-16 16:23 1648

HONG KONG, May 16, 2019 /PRNewswire/ -- Xiao-i AI Learning Platform, the talent development and knowledge sharing platform of Shanghai Xiaoi Robot Technology Co. Ltd ("Xiao-i" or "the Company"), a leading developer of artificial intelligence (AI) technologies and industry application platforms, recently held its seminar on "Redefining the Operation of Contact Center with AI" in Hong Kong. Over 40 customer service specialists from a range of industries joined Xiao-i's executives for an insightful discussion on the opportunities and challenges contact centers are facing in this era of AI.

Xiao-i is committed to empowering contact centers in their service upgrade and digital transformation. Leveraging its leading AI technologies including natural language processing, voice recognition and interaction, and machine learning, Xiao-i can provide specialized solutions tailored to meet the needs of its customers and help them grow their business in the digital era. The Company has developed total solutions in the specialty area of AI+ Contact Centers and has helped more than 1,000 government organizations and corporate clients launch various innovative applications.

"There's a growing need for companies across different industries to use AI in order to launch a more intelligent and tailored customer service experience. Keeping pace with the rapid development of technology, traditional contact centers have to evolve from being a cost center to a knowledge management and data operation hub," said Yiya Xu, Senior Vice President of Xiao-i and Executive Headmaster of Xiao-i AI Learning Platform.

"An integrated digital and knowledge platform equipped with data analytics and machine learning capabilities will become the 'brain' and data hub of a company. It not only ensures that the company provides a consistent level of service and content across a range of channels, but it will also serve as the fundamental architecture for a company's external and internal services, smart marketing and smart operations. The platform will become a value center for cognitive enterprises," Xu added.

Xiao-i AI Learning Platform, established in Shanghai in August 2018, leverages Xiao-i's strong capabilities in R&D and experience in the industry application of AI technology and solutions to offer training in relation to the AI application for enterprises. It has been actively collaborating with training institutions, schools and other educational organizations to nurture AI talents and promote the development of AI. Since its establishment, the platform has rolled out a series of training sessions across six major areas including the basics of AI, technology and products, applications, services, innovative enterprise management in the AI era and ecosystem development, shedding light on both AI theory and practice.

"It's a great honor to have Ms. Joyce Poon, Vice Chairlady of Hong Kong Call Centre Association joining our academy's seminar in Hong Kong. We thank Joyce for sharing her insights and experience in operating, managing and upgrading contact centers," Xu added.

In the future, Xiao-i will continue to collaborate with local industry experts and educational organizations to host more training and seminars in Hong Kong, in order to help industries optimize their enterprises and talent management, and accelerate their digital transformation. 

About Xiao-i

Shanghai Xiaoi Robot Technology Co. Ltd (Xiao-i) is a leading AI company that specializes in multilingual natural language processing, deep semantic interaction, speech recognition, machine learning and other cognitive intelligence technologies. A pioneer in industrial AI applications, Xiao-i was established in Shanghai in 2001 and has developed into a market leader. The company currently serves over 1,000 large enterprises and government organizations and provides its open platform to more than 100,000 small and medium-sized enterprises and developers. Xiao-i has established R&D centers in Shanghai, Guiyang, Nanjing and Hong Kong. The company also launched its Asia-Pacific Headquarters in Hong Kong in 2018 to grow its international presence. Xiao-i's major investors include Alibaba Group, China Everbright and Haiyin Capital.

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