Attendees learn how customer service organisations are improving customer experience and generating additional revenue by focusing on business execution.
REDWOOD SHORES, Calif. and HONG KONG, May 31, 2011 /PRNewswire-Asia/ -- Merced Systems, Inc., the leading provider of Performance Management solutions that drive business execution in Sales and Service functions, today announced it will co-host a seminar on May 31, 2011 in Hong Kong with Deloitte Consulting, the world's premier consulting organisation, featuring insights from the former CIO of T-Mobile and Dish Networks. In the seminar titled "Transforming Your Contact Center into a Strategic Asset: Lessons from T-Mobile's experience developing a world class call center environment," attendees will learn how T-Mobile, Dish Networks, and other world class financial institutions are addressing emerging trends in Customer Interaction such as the proliferation of Smart Mobile Devices, the rise of Social Computing and the explosion of data, to help increase revenue, improve customer satisfaction, and provide a superior customer experience.
Rob Strickland, former CIO at both T-Mobile and Dish Networks, will present examples of how these leading customer service organisations improved customer experience and generated additional revenue by focusing on business execution and improving Contact Center On Boarding, Agent Segmentation and Agent Coaching.
For more information on the event, visit http://www.mercedsystems.com/events/2011-apac-hk/ .
Merced Systems' award-winning technology has proven to increase sales and customer loyalty for Global 2000 companies. With more than 140 customers and 800,000 sales and service users, supporting millions of customers worldwide, Merced Systems solutions are deployed in more than 20 countries.
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About Merced Systems
Merced Systems is the leading provider of Performance Management solutions that drive business execution in Sales and Service functions. Merced Systems' performance management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries. Merced System' award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past eight years. Merced Systems is a privately held company headquartered in Silicon Valley and London, with major customers in more than 20 countries worldwide. For more information on Merced Systems, please visit www.mercedsystems.com.
