Guest satisfaction improves as seventh luxury Peninsula hotel installs iBAHN WiFi services
HONG KONG, Nov. 8, 2012 /PRNewswire/ -- iBAHN, a global leader in IP platform-based systems and broadband technologies for hospitality, retail, enterprise and venues has been named the preferred WiFi vendor for The Peninsula Hotels. This announcement coincides with the completed iBAHN installation in the seventh Peninsula Hotel, The Peninsula New York.
"The Peninsula Hotels only offers the latest innovative modern technology to our guests and conference organisers. Since installing iBAHN's secure broadband wireless and wired Internet connectivity, we have seen an increase in our guest satisfaction scores and a significantly lower support call rate regarding broadband connections. We have moved from 50 to 60 technical calls from guests per month regarding Internet connection to only 5 calls per month since installing iBAHN," said Shane Izaks, General Manager, Information Technology, The Hongkong and Shanghai Hotels, Limited, parent company of The Peninsula Hotels.
Matt Mitchell, Managing Director iBAHN APAC, has worked closely with The Peninsula Hotels to oversee the installations, from site survey through to ongoing global service and support. "The Peninsula Hotels is a pioneer in hotel technology and is known for flawless guest service and extraordinary experiences. We are privileged to work closely with them in analysing guest needs and jointly developing the very latest WiFi solutions to meet these needs."
Together with sister Peninsula properties in Tokyo, Shanghai, Beijing, Beverly Hills, Chicago and Hong Kong, The Peninsula New York has installed iBAHN's secure WiFi as well as secure wired Internet connectivity in all guestrooms.
The public areas at all Peninsula hotels have access to fast, secure WiFi coverage with iBAHN's network specifically designed to support iPads and tablets, a feature that is increasingly expected by discerning guests.
iBAHN's Bandwidth Management technology has also been installed at all the aforementioned Peninsula hotels, allowing VIP guests to access additional speed and bandwidth via a Connect Code.
About iBAHN
iBAHN creates exceptional information and entertainment experiences for people on the move.
iBAHN is a partner with business owners in the hospitality, conference, food service and retail industries. We complement business strategy with managed services enabling connectivity, entertainment and information over a dedicated enterprise grade IP platform.
The iBAHN managed network operates in more than 50 countries across six continents delivering connectivity, information and entertainment to tablets, laptops, mobile phones and flat screens. Three million times a month, business owners, people on the move and more than half of the Fortune 500 companies rely on iBAHN solutions.
For more information, visit www.ibahn.com.
About The Hongkong and Shanghai Hotels, Limited (HSH)
Incorporated in 1866 and listed on The Stock Exchange of Hong Kong (00045), HSH is the holding company of a Group which is engaged in the ownership, development and management of prestigious hotel, commercial and residential properties in key locations in Asia, the United States and Europe, as well as the provision of transport, club management and other services. The hotel portfolio of the Group comprises The Peninsula Hotels in Hong Kong, Shanghai, Beijing, New York, Chicago, Beverly Hills, Tokyo, Bangkok, Manila and Paris (opening in 2013). The property portfolio of the Group includes The Repulse Bay Complex, The Peak Tower and The Peak Tramways, St. John's Building, The Landmark in Ho Chi Minh City, Vietnam and the Thai Country Club in Bangkok, Thailand.
For further information:
Lara McLaren
iBAHN - Marketing & Communications, APAC
+61 410445272
lmclaren@ibahn.com
