 |
HONG KONG, Aug. 1, 2013 /PRNewswire/ -- DHL Express, the world's leading cross-border express services provider, today announced that its customer service and brand values have been recognized by the Yahoo! Emotive Brand Awards in the Logistics / Transportation Category for the third year in a row, underlining DHL's unparalleled customer service standards and industry leading excellence.
The annual award recognizes the brands that most appeal to the public, as decided 100% by an online vote. It aims to acknowledge companies with good brand values and strong emotional bonds with their customers. Entering its 11th year, the award seeks to increase public awareness of quality brands and services, both of which are at the center of Hong Kong's success as an international business hub. The award was presented to DHL on July 30 in a ceremony at Four Seasons Hotel Hong Kong.
Mr. Ken Lee, Head of Commercial Asia Pacific and Managing Director, Hong Kong and Macau, DHL Express, said, "As the International Specialist in express logistics, DHL's dedication to being the logistics provider of choice is underlined by our repeated recognition in these awards -- a true testimony to our customer-centric company culture. We strive to deliver excellence and satisfaction in every connection with our customers to enhance the customer experience. This accolade shows that we are succeeding in this goal as we establish strong emotive connections with our customers as the leading logistics brand in Hong Kong."
In the first half of this year DHL Express has received a number of awards underlining its outstanding customer service, including the Gold Award in the Readers' Digest Trusted Brands Awards, in the Airfreight/Courier Services" category, for the 10th consecutive year. DHL Express also bagged a total of five service accolades from the Customer Relationship Excellence Awards, both for the company and individual staff members for outstanding customer satisfaction. Organized by the Asia Pacific Customer Service Consortium (APCSC), the awards aim to promote service quality and customer relationship excellence across Asia.
- End -
DHL -- The Logistics company for the world
DHL is the global market leader in the logistics industry and "The Logistics company for the world." DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 285,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting environmental protection, disaster management and education.
DHL is part of Deutsche Post DHL. The Group generated revenue of more than 55 billion euros in 2012.
