Comm100 Live Chat Updated for Next-Generation User Experience

VANCOUVER, British Columbia, January 16, 2014 /PRNewswire/ -- Comm100, the leading provider of customer service and communication solutions, announced today an important update to the control panel of the company's live chat software solution, which features a modern UI, better grouped functions and added usability.

2013 is the year of user experience for Comm100 Live Chat. On Jan. 11, a totally redesigned operator console was released; on Mar. 20, zero downtime upgrade was made possible; on Apr. 27, optimized implementation code with faster loading was provided; on May 28, a mobile friendly visitor interface and an improved iPhone app were online; on Aug. 22, the operator console was made truly clean and cool based on customers' feedback; on Aug. 28, a well-crafted Android app was launched; on Aug. 31, the official website adopted a brand-new design; on Sep. 23, the configuration and administration interfaces were simplified; on Nov. 20, a new chat window style was introduced; on Dec. 16, the iPhone app was updated for better compatibility with iOS 7; to date, Comm100 Live Chat has been renovated outside and in, becoming a solution with superior user experience.

Customers are quite positive about the updates. In a user survey about the Aug. 22 update, over 90% of respondents showed their support. For the control panel update, user feedback is 100% positive.

"We decided at the beginning of 2013 that our goal for this year was to make using our product a real enjoyment by further optimizing the UI and interactive experience in addition to pure feature improvement. We have been keeping this in mind throughout the year and are glad to see the achievements made," said Kevin Gao, the founder and CEO of Comm100. Comm100 Live Chat is ranked top 3 in the "2013 Best Enterprise Chat Software" category on TopTenReviews and a silver winner in Best in Biz Awards 2013 International. Learn more about Comm100 Live Chat at: http://www.comm100.com/livechat/

About Comm100

Comm100 is the leading provider of on-demand customer service and communication solutions that enable businesses to better serve, inform, and convert their customers. Comm100's products include Live Chat, Email Marketing, Support Ticket, Help Desk, Forum and Knowledge Base. To date, Comm100 has been embraced by over 200,000 businesses across the globe, including Intel, Sunoco, Goodwill, Rogers and many more. Learn more at: http://www.comm100.com/