Nuance and Nexidia partner to provide enterprises a complete view of the caller experience
BURLINGTON, Mass. and ATLANTA, Oct. 22 /Xinhua-PRNewswire/ -- Nuance Communications, Inc. (Nasdaq: NUAN), a leading provider of speech and imaging solutions, and Nexidia, a leading provider of speech analytics solutions, announced their partnership to incorporate Nexidia's phonetic search and analysis capabilities into the newly launched Nuance(R) Care Analytics offerings (see today's related announcement).
By integrating Nexidia's technology into its broad analytics solutions, Nuance will enable contact centers to gain valuable insights from actual recorded customer interactions by organizing large numbers of customer calls based on caller intent and behavior. These insights will be used to incorporate the voice of the caller into Nuance Care Analytics offers, such as Automation Analytics, Satisfaction Insight, Revenue Analytics or Voice Strategy.
Nuance chose to partner with Nexidia after conducting a detailed evaluation of audio search and analysis technologies and a thorough examination of several speech analytics vendors. "We were very impressed with Nexidia's phonetic approach to speech analytics," said Lynda Kate Smith, vice president and general manager, Care business unit, Nuance. "Nexidia offered significant advantages, such as speed, scalability, and the flexibility to adapt to a variety of customer needs. Its track record of continuous technological innovation, speech science expertise and customer success led Nuance to select Nexidia as an integral part of the Nuance Care Analytics solution."
"Analytics and data-driven decision-making are rapidly becoming absolute requirements for enterprises to win over their competition," said John Willcutts, president and CEO of Nexidia. "Nuance is building on its leadership role in contact center technologies with its vision of helping companies gain a holistic view of customer interactions. We are pleased to play a key role in delivering on that vision."
About Nexidia
Nexidia is the market-leading provider of highly scalable and accurate rich media search and speech analytics software. By transforming audio and video data into business intelligence, Nexidia allows both government and commercial enterprises, in industries such as Healthcare, Insurance, Financial Services, Technology, Media Creation and Aggregation, Telecommunications and Outsourcing, to leverage untapped information previously locked away in audio-video content. Based on years of research and development, Nexidia's phonetic engine is the only technology that allows the user to search on proper names, places, industry terms and jargon without extensive training and cumbersome dictionaries. The process is adaptable to a range of audio analyses and excels across the full spectrum of audio quality. For more information, please visit http://www.nexidia.com .
About Nuance Communications, Inc.
Nuance (Nasdaq: NUAN) is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance's proven applications. For more information, please visit http://www.nuance.com .
Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other product names or company names may be the trademarks of their respective owners.
