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HONG KONG, March 26, 2015 /PRNewswire/ -- So Klose is proud to announce that its service team successfully passed the second ISO9001:2008 QMS recertification audit with zero non-conformities in end-2014 which was certified by SGS, first within the industry in Asia.
Created in 2009, today the multi-award-winning So Klose upscale dating and matchmaking agency offers services for single executives, professionals and entrepreneurs in the Chinese community.
The recent audit examined So Klose's business practices and internal management procedures to ensure they meet international quality standards and customer requirements. The audit also examined processes for continuous improvement in customer satisfaction, procedural control, training and internal communications with an overall customer satisfaction rate of over 96%. This is So Klose's second ISO certification.
ISO 9001:2008 is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement, establishment of clear policies, planning and implementation, resource management and efficient process control.
"Obtaining the renewed ISO:9001 certificate strengthens our reputation as a trustworthy service provider and assures our present and prospective clients that our quality is beyond standard in the marketplace," says Carolyn Chan, Director of So Klose. "External certification of our quality management system is an independent validation of So Klose's commitment to quality. It provides an invaluable edge in the matchmaking and dating services sector and offers an accredited approach to deliver quality services, improves our business processes and expands our business opportunities."
ABOUT SO KLOSE
So Klose® is providing matchmaking, dating, and personal introduction services to single elites. Most of the members are well-educated, high-income earners, executives working overseas, professionals, and entrepreneurs.
The majority of its members (97%) hold university degrees; about half of the male members and female members have studied abroad. So Klose® has received first-time industry awards, such as: "The Most Reliable Dating and Matchmaking Services Company" at Hong Kong's Most Valuable Companies Awards 2014; the "China's Top Ten Model Brands in Matchmaking, Dating and Personal Introduction Services"; "16th Tao Heung Innovative Entrepreneur Award"; "2011 Hong Kong Emerging Service Brand"; the ISO9001:2008 QMS certification, first within the industry in Asia, and the "Intellectual Capital Management Excellence Award", as well as the "national matchmaking consultant" qualification awarded by the Ministry of Human Resources and Social Security of China, and the "Executive Member" and "Certified Matchmaker" qualifications awarded by the Matchmaking Institute of New York, USA.
More information about SO KLOSE.COM is available at http://www.so-klose.com.
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