The Revamped Level One Gambling Floor Offers a Truly Personal Touch
MACAU, Aug. 2 /PRNewswire-Asia/ -- Galaxy Entertainment Group's ("Galaxy") flagship hotel, the five star StarWorld Hotel and Casino ("StarWorld") is at the forefront of the Macau entertainment industry. The hotel is dedicated to providing an innovative and personalised experience to its valued customers -- a fact reflected in the exciting upgrade programme for the Level One main gaming floor. The renovations for the floor were designed around feedback from guests, ensuring all their needs and desires are perfectly met. In addition to the physical upgrade, all StarWorld staff will receive three months of exclusive training, guaranteeing sincere and attentive service. Starworld's aim is to provide all visitors with the ultimate winning experience.
StarWorld's new Level One gambling floor leads the way with an international air purifying system
The new StarWorld Level One main gaming floor delivers the latest trends and a charged atmosphere. Every detail has been attended to, from the eye-catching crystal chandeliers to the clean air. To ensure the latter, StarWorld has installed a comprehensive air purifying system, the first of its kind in Macau. Above the gambling tables air is drawn into the system to be filtered, drastically reducing smoke for a clean and clear experience.
Francis Lui, Vice Chairman of the Galaxy Entertainment Group, reports, "Our customer-oriented philosophy is at the core of everything we do at StarWorld. We make it our mission to understand the needs and desires of our guests and meet them accordingly. The Macau entertainment industry has been growing rapidly in recent years, and the market is now maturing. To meet the growing expectations of casino users, StarWorld has spared no expense, inviting world-famous casino architect Paul Steelman to oversee the Level One renovations. In line with feedback from our customers, our aim is not only to provide stunning facilities, but also attention to detail and genuine and heartfelt service. It's a winning combination."
An Unrelenting desire to do better - combing the essence of Asia with the highest international standards
Starworld's exacting standards are reflected in the awards it has won, including the "Best Hotel Brand for Customer Satisfaction" award, presented at The China Hotel Industry Annual Meeting & Hotel Forum. To realize StarWorld's brand vision of providing customers with a winning experience that is personalized, sincere and attentive, the StarWorld management team are providing staff with individualized, one-to-one training to help them surpass international standards. StarWorld is determined to offer its customers the best of the best and set a new benchmark for the hospitality and gaming industry.
Mr. Ciaran Carruthers, Chief Operating Officer of StarWorld Hotel and Casino explains, "StarWorld has long been a VIP-focused property. We have the best VIP room operators who have outperformed the market, and we have the best premium players' facilities. Now the Mass Gaming floor is following suit, providing a top quality, luxurious gaming environment to our discerning guests. StarWorld will continue to build on this success, offering our customers a gaming and hospitality experience that is unmatched in Macau. We are confident that StarWorld's new Level One main gaming floor is destined to become the main attraction in Macau's gambling scene."
For any enquiry, please contact:
Macau Contact
StarWorld Hotel & Casino
Miki Vong
Tel: +853-6233-5012 / +853-8290-8390
Fax: +853-2872-8903
Email: mvivong@galaxyentertainment.com
Hong Kong Contact
Strategic Communications Consultants Ltd.
Yan Wan
Tel: +852-2114-4991 / +852-9710-3918
Email: yan.wan@sprg.com.hk
